Reviews
This profile includes reviews for Hallmark Cards, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 14 Customer Reviews
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Review fromParth R
Date: 03/10/2025
1 starHad one of the worst experience in the store with the store manager Debra or whatever her name was at Oshawa Centre, ON. Kept bothering me in name of asking if I needed help. I was looking for a ring and she asked me if I needed help. I politely said no and that I'm good. However she kept giving me look like I'm gonna steal something from there. I caught her staring at me several times. And she asked me again thrice if I needed help and I told her I'm good. I don't need her help. Does she have some mental illness which makes it hard for her to understand a customer? And while checking out, I asked her if she had a bad day and mentioned that I was bothered by her asking and staring and she again was rude. I decided not to buy anything from there and then flaunted that she's the manager when i asked her name and told her I'll write a review. Ruined my dayReview fromkaren p
Date: 12/24/2024
1 starkaren p
Date: 12/24/2024
There were NO cards in their stores (plural) for Christmas for Daughter and son in law. They had cards for TRANS and for Daughter and lover, Daughter and partner and Daughter and husband. NOT the same sentiment. They had 5 or more online at their website so I ordered 3 difft. ones on 12/13 and order said arrives by Dec 20 ... i was going to to keep the other 2 for for the next years. I talked to the stores and they said none with that sentiment had been shipped to them this year. I tried to track my order and it appears they did not even ship them until 12/20!!! Hallmark has lost my business...sorry for the stores...maybe the franchise owners should file complaints with CORP HQ??Hallmark Cards, Inc.
Date: 12/26/2024
Thank you for sharing your feedback with us. We’re sorry to hear that you couldn’t find more options in the Daughter/Son-in-law category during your visit. Your input is invaluable and helps us better understand the needs of our customers. We’re always working to expand and refresh our selection to offer a variety of choices for everyone. If there’s a specific type of card or message you’re looking for, please let us know—we’d love to assist you in finding something that fits your needs. Thank you for giving us the opportunity to improve, and we hope to provide you with a better experience next time. Best regards, Andy A Senior Director of Care Hallmark CardsReview fromKeith M
Date: 12/10/2024
1 starKeith M
Date: 12/10/2024
I placed an order before Thanksgiving and still have not received the order. Too late for it boss I called and and called and called. Tried the chat option, more than an hour later I was told they couldn’t cancel the order or anything. Terrible company. Worse customer service. I will NEVER but another hallmark product againHallmark Cards, Inc.
Date: 12/12/2024
Thank you for sharing your experience. I want to sincerely apologize for the longer-than-usual wait time you encountered. We understand how valuable your time is, and I regret that we fell short of your expectations during this busy holiday season. Our team is actively working to improve response times to better serve our customers, especially during peak periods like the holidays. Your feedback helps us identify areas where we can do better, and we truly appreciate you bringing this to our attention. I have escalated your concern to one of our supervisors and we will get this resolved for you.Review fromLinda S
Date: 10/07/2024
1 starLinda S
Date: 10/07/2024
I purchased a birthday card online on 9/24/24. I was advised that it was sent on 9/25/24. It is now 10/7/24 and my card hasn't arrived. When I went to track my order, Hallmark responded that my order number doesn't exist. I emailed the company telling them I want my money refunded because, in essence, they took my money for something I didn't receive. So far, I have received no response. Needless to say I will NEVER order from this company again. However, I will continue to file complaints until I receive my money back. I'm not going away.Hallmark Cards, Inc.
Date: 10/08/2024
Thank you for making us aware of your experience. We have reviewed your order number and interaction with our Advocate. We have refunded your account and you should receive an email from Hallmark with additional details. We apologize for this issue. If you have any other questions or we can be of further service, please respond to the email sent with your refund details.Review fromCraig P
Date: 09/13/2024
1 starCraig P
Date: 09/13/2024
I purchased a Christmas ornament on line and the courier they used was Purolator, I was home when they said they were to deliver I happened to be in my backyard for a moment they left with no note stating they were even there. I found out the next day when I went on line, it took me the most part of a day to find where they shipped it to I finally found the location and picked up my package. I will never purchase anything again from Hallmark their customer service is terrible and Purolator needs to overhaul their delivery procedures.Hallmark Cards, Inc.
Date: 09/13/2024
I am certainly sorry to hear of your experience. I did try to find a case within our system to understand the experience you had with our Customer Service team. If you would like to contact me directly, we will make this right. Please email me at [email protected]. I look forward to hearing from you.Review fromSam B
Date: 03/19/2024
1 starSam B
Date: 03/19/2024
I ordered nine custom cards at different addresses and nine emails advising me all were mailed. I found out none were delivered. I attempted to report this to the 1 800# and was hung up on. I contacted Hallmark four more times and was offered a refund, (I received refunds for each time I called. Two still have not been refunded. I was advised my Matt W mail can get misplaced. The problem is that I was advised the cards were mailed but were not. If I did not receive calls from the people who advised, they never got their card I would have never known, and Hallmark would have kept my money.Hallmark Cards, Inc.
Date: 03/22/2024
Thank you for bringing this to our attention. We appreciate the opportunity to make this situation right and to review the actions taken by our team. We will also review your case and reach out to ensure we have done everything we can at Hallmark to regain your trust. Thank you, AndyReview fromAshley C
Date: 03/04/2024
1 starAshley C
Date: 03/04/2024
Will NEVER order, shop, or buy a Hallmark or Hallmark affiliated product again! My husband ordered a card, plenty of shipping time given, it took 20+ days to receive said card! Emailed Hallmark, was sent another Valentines card for retribution....why would I want that? The moment was ruined when the other card arrived late, the second card arrived without an apology. He ordered the card out of convenience, being a disabled veteran and all. It's not always easy to peruse the card section at the local store! Something meant to be a cherished memory, now tainted by incompetence! Thanks!Hallmark Cards, Inc.
Date: 03/05/2024
Mrs. C****** - would you please email me at ********************? I would like to get more information around your husband's experience and investigate what happened during the ordering process. We value our consumers and want to do everything we can to resolve any issues. Please email me directly and include the complaint you mentioned above while referencing the Better Business Bureau review. I would like to apologize to both you and your husband for this experience. Warmest regards, Andy Sr. Director of CareReview fromANNA W
Date: 12/21/2023
1 starANNA W
Date: 12/21/2023
I bought the Hallmark KEEPSAKE "BABY'S FIRST CHRISTMAS" porcelain ornament last night. When i opened the box and looked at the ornament, i noticed that the 2023 printing is not level. I am extremely disappointed in the quality of this ornament. i have purchased many Hallmark Keepsake ornaments over the past 50 years. I am also extremely disappointed that out of six ornaments, not one was made in the United States. Three were made in Viet Nam, one in China, one in Indonesia, and one in Sri Lanka. This is totally unacceptable. Until you start having your ornaments made in the USA, I am all done buying your ornaments. Also, I will be telling all my friends and family about Hallmark and I'm quite sure many of them will support my actions. NO STARS. not even worthy of one star!!!Hallmark Cards, Inc.
Date: 12/22/2023
We're are sorry to hear that you're dissatisfied with the quality of the Baby's First Christmas ornament. We will share your experience with our product integrity team. Your feedback helps us improve and customer satisfaction is our goal. While some of our products are sourced internationally, we also take pride in offering a range of items produced domestically.Review fromAnn C.
Date: 12/20/2023
1 starAnn C.
Date: 12/20/2023
ZERO stars! Story summary: I ordered a card online Dec. 1st...never got it...had it resent...never got it...Hallmark told me two lies about it all....eventually got my money back but not without a huge hassle! Details: I placed an online order on Dec 1, 2023 with an estimated arrival date of Dec 6th. On Dec 6th, I received all of my items except for one- a Christmas card. Order tracking showed it was being sent separately via USPS (why?). The card did not ship until Dec 7th according to the website. I chatted with Hallmark online because getting through on the phone was IMPOSSIBLE with hold times over an hour and then automatic disconnects (and their callbacks don't call you back). The chat rep asked me to wait until Dec 11th and if I did not receive the card by that date I should contact Hallmark again. No card by Dec. 11th. I then contacted Hallmark again (another hour wait) and was told I should wait until Dec. 12 and if I did not receive the card I should contact Hallmark again. I did not agree with this plan because the card was already very late and it is too difficult trying to reach someone at Hallmark. I asked them to ship another card. The rep agreed and said she would have it sent FedEx express and that I would have it by Dec. 14th. I received an email on Dec. 12th stating that the card shipped to me via USPS instead of FedEx. After spending more hours trying to contact Hallmark and finally getting someone, I demanded my money back which I did receive. But the card I wanted for my friend has yet to get here (today is Dec. 20th) even though Hallmark says they sent it twice (no tracking numbers...no proof of shipment...even though one rep gave me a FAKE tracking number). This whole experience- the extreme difficulty in getting help and then the lies from Hallmark employees has left me completely disgusted with Hallmark! I used to use Hallmark for all of my cards and some gifts, but NO MORE!Hallmark Cards, Inc.
Date: 12/20/2023
We apologize for the inconvenience you've experienced. Customer satisfaction is our priority, and we're committed to addressing this matter swiftly. We will review our documentation and process regarding missing product, reshipping items, and providing tracking information. We are experiencing higher call volumes as we approach the holiday season. We do apologize for the long wait times. We are in the business of creating a more caring and connected world and we will strive to do better moving forward.
Warmest regards,
Andy
Ann C.
Date: 12/24/2023
Today is December 24th and I still have NOT received either card that Hallmark claims they sent. Were the cards actually sent? No one would know since there are no tracking numbers. In addition, I have learned that Hallmark has a "Risk of Loss" policy that states that Hallmark is not responsible for lost or stolen packages (policy below). Really? Hallmark can send your purchases with no tracking numbers and then not replace them or refund you if the carrier loses them? I guess I should feel "lucky" that I got a refund- of course it took a great deal of time and energy on my part to get it. I just cannot believe how bad the customer experience has become at Hallmark. Policy (copied from the Hallmark website): "Risk of loss Once Hallmark hands off your order to the carrier for delivery, we are not responsible for lost or stolen packages. To ensure our customers an optimal shopping experience, we may limit or suspend the refund/return policy in circumstances of excessive use, abuse or suspected fraud."Review fromMaci S
Date: 12/14/2023
1 starMaci S
Date: 12/14/2023
Terrible return policy! I received an item that was missing pieces. When I contacted them to return the item, I was told I would be receiving a return label; I have never received it. I called them again and they are sending a return label again. If you buy anything from them do NOT buy it online. I wouldn't risk it.Hallmark Cards, Inc.
Date: 12/20/2023
We would like to apologize for your experience. We were able to locate the order in question and we have refunded your account. You will not need to return the items at this time. We hope you have a wonderful holiday season!Hallmark Cards, Inc.
Date: 12/20/2023
We are committed to creating a more caring and connected world. We apologize for the inconvenience you experienced when you did not receive a return label. We were able to locate your order and have refunded your account.
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