Window Installation
All About Doors & WindowsThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for All About Doors & Windows's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/25/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 7, 2024 I ordered from their website 12 window weep hole covers part number ********** I received the parts Wednesday March 13, 2024. The parts received was beige version of part number ****** The parts are not interchangeable. Part ***** has a flat mounting surface. Part ***** is angled. I used their website contact form to explain the error and included a photo. They quickly shipped 12 of the same parts. When I received them on Monday March 18, 2024, I used their website to request an RMA and provided detailed documentation showing the parts shipped were not what I ordered. In stead of an RMA, I received an email from ********* **** telling me they shipped the correct parts and I did not have to return the original order. I replied on March 20, 2024, that the parts shipped were not what I ordered and that I was aware they had removed part number ********* from their website. Since then they have added part number ********* to their website. That part number was not their before I informed them of the problem on March 18, 2024. It is clear they are fully aware of the problem, that they shipped the wrong parts, and yet refuse to issue and RMA or a full refund.Business Response
Date: 04/08/2024
Hello, I spoke with *** ****** immediately following the alert that I received of his complaint. I offered & initiated a full refund for his order. *** ****** has received a full refund, including shipping, please see the attached screen shot of the credit memo. I believe *** ****** was agreeable to remove the complaint since we made good on his refund.
Thank you,
*** * Customer Service Manager
All About Doors & Windows
*** ** **** *** ** ****** ***** ** ***** ************ ****** ***** ************Customer Answer
Date: 04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:03/22/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought four basement windows from All About Doors & Windows and the windows are poorly manufactured. All four corners of the windows aren’t sealed and glare/light/draft comes through them. I requested a return and they are now charging me a 25% restocking fee and packaging supplies. Their refund policy states that “we reserve the right to charge a restocking fee” but there is no mention of how much. This 25% restocking fee comes out to be around $369. A 25% restocking fee is unheard of when it isn’t stated/written out in their return policy. Many companies charge a restocking fee and they do mention the amount of their charge. All About Doors & Windows is scamming people. I tried to search for the company’s reviews and couldn’t find any. I also search their social media platforms, but they haven’t been active in more than a year. I need to report this because they aren’t being transparent with their charges. Below is a cut/paste of their return policy: Restocking Fee: We reserve the right to charge a restocking fee on items to account for the additional cost incurred for original shipping and handling. This includes, but is not limited to, basement windows, multipoint locks, window surrounds and items over 6 feet in width or length. We cannot refund item(s) that are*: - Scratched, broken, used, or with missing or replaced parts - Special order, final sale or "non-returnable" as identified on original web listing or by sales representative - Damaged in return shipping process due to lack of proper packaging and padding In order for your purchase to be refunded, item(s) must be: - Received within 30 days of the return authorization approval (details below) - In new, re-sellable condition; proper packaging and padding is responsibility of the customer - In full entirety: all parts, screws, hardware, etc. included. No missing parts. - Shipped with an All About Doors & Windows pre-approved Return Authorization (RA). (Details below.) Thank you, ****** *****Business Response
Date: 04/12/2023
Good Afternoon,We do have a restocking fee in place for large orders, which includes basement windows. We have decided to lower the restocking fee down to 10% to cover the orignal shipping costs and shipping supplies it took to ship the order out to the customer. Below is a link to our full Returns Policy, which the customer must agree to before placing an order on our website. *************************************
Best Regards,
All About Doors and Windows
Customer Answer
Date: 04/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:
All About Doors and Windows sold me a defective product. I should not be penalized for their error. It’s their responsibility to cover all costs. I should not pay for a restocking fee plus the shipping fee that it’s estimated to be over a hundred dollars per box. I do not want their defective windows and their return policy needs clarity and transparency. They do not specify on their return policy the exact amount of the restocking fee, and they do not state (buyer must pay) for the return fee. They “packaged” the windows they shipped me without verifying its integrity. This to me, is deliberate to still charge a restocking fee and on top of that having me to pay to ship the windows back. No buyer should pay the above charges when the product is defective or poorly manufactured.
Regards, ****** *****Business Response
Date: 04/24/2023
Hello, Since the resolution is rejected by the customer, we have removed the discounted restocking fee and replaced it with our normal, 25% restocking fee. If the customer wishes to return the windows they must be returned in new, reselling condition within 30 days of the delivery date. Best Regards, All About Doors and Windows
Customer Answer
Date: 05/02/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because:
All About Doors and Windows aren’t taking full responsibility for their error. I will not incur additional expenses when it was a mistake on their part.
Regards,
****** *****Initial Complaint
Date:07/27/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: 7/8/22 Business - all about doors.com Charge $31.90 Item was never received. Have tried to resolve with company. I was told they sent another out, as the first one lost in mail. The second never arrived either. I think it's a scam. they are trying to get me to wait 60 days so that credit card company won't be able to dispute charge.Business Response
Date: 07/28/2022
Hi *****,
We apologize there has been a delay with your order. It will be leaving our warehouse today. There was no charge for this order as it is being sent out as a replacement order that was lost by the postal service. Please call me directly if you have any questions regarding the status of your order.
**** ********* **********************
***** | Customer Service Manager
All About Doors & Windows
********************* *** * **** ****** ***** ****** ***** ** ***** ****** ***** ************Customer Answer
Date: 07/31/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******
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