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ComplaintsforTop Shelf Boat Lifts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I bought a brand new hydrohoist lift for roughly $9000 from top shelf boat lifts. The boat lift failed the winter following the installation and my brand new tri toon sat in the water all winter exposed to the elements including ice. Top Shelf went out and "Fixed" the issue in the spring. I just went down to the boat after two months away and it was back in the water. Once again exposed to the elements and and covered in algae. My boat has been damaged and this lift has not performed as expected since day one.Business response
11/16/2021
This customer filed a complaint with your organization prior to speaking with anyone at our office. He is disgruntled about a manufacturing issue with his product and we are simply the service and repair company that would assist him with getting the product repaired and a claim filed with the manufacturer.We contacted him on the same day that he notified our office that he had concerns with his product and scheduled a service call within 2 days of that phone call.We have repaired his product and filed a warranty claim with the manufacturer of the product he purchased.This complaint was filed unfairly and we have done everything we can to service this customer.****** *****Customer response
11/17/2021
Complaint: ********
I am rejecting this response because:This is not acceptable based on the damage this company caused.
I am happy to give this business one more opportunity to resolve this issue in a professional manor... otherwise I have no choice but to turn this matter over to our legal council.
Sincerely,
*********** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.