Business ProfileforTripster

Using this company to book a vacation package turned out to be a nightmare. They gave false information & were unwilling to help fix the problem. It was their mistake and made no attempt to help fix it. They were very rude & unhelpful when when we tried fixing the issue. We went back & forth on even taking this vacation for months due to the ****************** & we finally decided to just go for it, they booked wrong hotel, told us we could cancel up to a certain date which they later said they never told us which they most certainly did & were completely rude & defensive when we called to try to correct THEIR mistake. Tried spealing to a supervisor but was told they were too busy to take our call. Save yourself time, ****************** & either use another company or take the extra steps *************** separately. I do not recommend using this company.

We are sorry to hear about your review and apologize if we somehow missed the **** on our interactions with you. We have looked over your account and investigated the booking placed. The first order you placed online for a hotel lodging reservation with show tickets. You contacted us to inquire about a wheelchair accessible room, but we advised you the booking was only reserved for a standard queen room and an accessible room was not offered through our company for the location you selected. Our agent did reach out to the property to make a request and advised you the unit could only be booked through the property directly. We gave you the option to cancel and book with the hotel directly to accommodate your needs. The agent offered the only other lodging option available through Tripster for a disability access room at a different property in the *****/**************** area for the dates you are traveling. The new booking is confirmed per your request in a Queen ****** ********** Access for a July 8th arrival. The confirmation and tickets have been sent to your email address for reference, as the reservation is confirmed and active.What solution are you trying to accomplish for your confirmed booking? Please note the BBB is unable to assist you with your order. Our agents are available 7 days a week for assistance to answer questions. Please dont hesitate to reach out. Team Tripster