Business ProfileforSchool of Coaching Mastery

As an educator with 20+ year of experience I raised some of my concerns to Ms. ***** *******. I attended Course 1 from June 13 to July and started Course 2 on July 13 (all in 2021) and paid $4,900.00. The courses within her school were not standard and the information and materials presented were broad and appeared to be hodgepodge. I was concerned that the program lacked quality and substance and was not based on best practices as the information was not goal-based, process-based, nor outcome-based. These are bedrock principles for any professionally presented information. I found that the measurable objectives were not clear and most often absent which made evaluation measures inconsistent and questionable. When I could not get a satisfactory answer through emails, I asked for a phone appointment. During this call Ms. ******* did not attempt to resolve or assuage my concerns and became offensive, therefore I asked about the refund policy. She would not answer my question but said that it is in the website’s frequently asked questions (FAQs). A search of the website revealed no FAQ link or tab. After an extensive search, in different areas, I located 3 hodgepodge answers. The first two were only discovered two days ago and possibly just added as they were not discovered when we searched in August. The first states that a 100% refund within the first 24 hours of registration, 50% up to and including the first day of class, and 0 refund after the first day of class. The second states tuition is fully refundable up to one week after registration. The third, which was the only one discovered in August states: “And if at any time, you feel we’ve let you down in the quality and value of this program, let me know and I’ll refund your most recent payment. That’s our money-back guarantee.” Finally, I was told not to worry about comprehending the material because everyone will graduate anyway. This was alarming because the school’s name and standards mean nothing.