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Business Profile

Hotel Supplies

Hotel Supplies Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Supplies.

Complaints

This profile includes complaints for Hotel Supplies Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hotel Supplies Depot has 2 locations, listed below.

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    • Hotel Supplies Depot

      PO Box 2401 Lake Ozark, MO 65049

    • Hotel Supplies Depot

      PO Box 1252 Linn Creek, MO 65052

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed an order for "THE ARC Bar Mounting Brackets Pair, Bright Finish, (for Curved Shower Rods), Pairs of 12. Priced Each" amounting to USD ****** on August 31, 2024 and got order confirmation HSD ***** from HSD on the same day. As per their website the delivery time is 4-5 days. I have emailed supplier on Sep 10, 2024 requesting status of the shipment. I received a very prompt response same day within 30 minutes stating that their manufacturer has discontinued production of the item, however, they have few dozen pieces in their stock and we are waiting delivery from the manufacturer.Since Sept 13, 2024, I have sent few emails requesting an update on the shipment date, however, as of today, I have not received any response.I have called them few times and left messages, however, no one called back.I don't trust this supplier and need my full refund

    • Initial Complaint

      Date:04/08/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered 2 dozen bath towels from the company Hotel Supplies Depot on Dec 13th, 2021. I still have not recieved them. I asked Paypal for help in Jan 2022. paypal contacted the supplier. The supplier clearly stated they would have the towels in Feb 2022 & they would send them as soon as the towels came in. Since the beginning of March 2022 ive called the Number listed for Hotel Supplies Depot 5 different times, all calls were sent to a voicemail claiming the voicemail box was full. I sent SMS messages as well. I have emailed the company several times all with only 1 response. I am asking for a full refund of the price $156.03. Thank you for taking the time to read this, *****************************

    Hotel Supplies Depot is NOT a BBB Accredited Business.

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