Business ProfileforRandall's Plumbing

We hired Randall's Plumbing to do our new construction rough-in plumbing for $3500.00. From the beginning, they were confused how they were going to lay things out and struggled through the whole project. They wanted to drill 1 1/2 holes in the floor joists for a 30 run for the vent pipe, making a connection between each floor joist and piecing the pipe together. I came up with the solution for their vent pipe, which easily saved them a half day, possibly a day of labor, and prevented drilling through the floor joists by running the line parallel with the duct work in the soffit. They used my material/lumber without asking. When they began, they installed all the plumbing first, and it was obvious they did not have enough pex pipe for the job. They used 1/2 pex pipe on the second half of the space. After they ran all their lines, the last thing they did was install the tub/shower insert and get it connected. They did not take care in bringing it through the doorway, which resulted in scratching the new door and tearing off the weather stripping. It would have been far worse had I not been there to assist them in getting it through the door. In addition, they had to remove rock underneath the concrete to make the drain connection. Lacking common sense, they dumped the rock off the front porch where the lawn area will be, instead of on the acre of gravel parking area around the building. Once they finished installation, they did an air test, and I paid them with the understanding they did the air test correctly, and they left. A couple of days later I noticed they didnt install the water line for the refrigerator ice maker. I called ******* to let them know that that was forgotten as neither of us caught it at the time. He seemed to be very accommodating and said they would come out and put it in. I also asked if it would be possible to extend a line for an outdoor faucet. He said not a problem if I paid for the materials, which would be $75.00. Two younger guys come out. When they hammered in the nail for the ice maker water valve, using a pipe wrench as a hammer, the housing cracked. I then asked if they had another one to which they said no, and theyd have to go back to town to get one. I asked if they brought the air compressor to pressure test the lines. They said no that ******* had it. I asked them to make sure they brought it when they came back. ******* then calls and says now he needed to charge for 2 hours of labor and materials, so it will be $300.00 instead of the $75.00. I asked what for because the kids broke the materials and didnt bring the proper tools with them for the job. Why am I supposed to pay for their mistakes? He also knew of my deadline for the contractor to install drywall and threatened to drop the job by saying we dont have to come back. What could I do but to say just get it done. In any other situation I would have told him to kick rocks. This wasnt the first time hed made snide comments. The first day after I helped them lay out the vent line to save time and materials, he snapped at me saying he didnt have time to talk and that he was there to make money and get work done. During the hour they were gone, and since they were struggling to perform the task, I thought it was best I properly install wood blocking so they would have a strong anchor point for the outdoor faucet bib they were there to install. The kids came back with the air gauge, pump and the new part to replace the one they broke. They struggled to install the new box, again, so I loaned them a hammer. When they were cutting the pex pipe I stopped them saying that since it was a long piece, they should use it for the outside faucet. They said they had another long piece in the truck, so they cut the original long piece I had just asked about. They then went to get the other piece to run the line to the outside faucet and it was too short, so then they had to splice in another connection. My understanding is when plumbing water, the fewer the fittings, the less leaks or problems in the future. When installing the exterior faucet, it was installed crooked (not level left to right). I asked if they had long screws to anchor it and they replied yes. They ended up using 2 random, short drywall screws. The anchor wasnt done properly and had some slack to it and was loose. Then they pressure tested the system. I was told that it held for 15 minutes at 80 psi. They left the gauge attached to the system. I asked about 2 lines that looked like they would interfere with the ceilings drywall. They said they didnt know and would have to ask *******. I suggested they take a picture and send it to him. Instead, they gathered their stuff, including the prybar they had left from their visit before, gave them the check and they left with no follow-up to my question. I continued to keep an eye on the gauge, and it kept losing pressure. After a few hours it was down 3 lbs. The next morning it was down a total of 12 lbs. I called on Wednesday, January 3rd, 2024 to see if ******* could come out and address issues I was having and to pick up the tools that were left behind again (a Milwaukee 12 V Drill Driver and the air pressure gauge). He went on and on about how busy they were and that they were booked and could not interrupt their schedule. After wearing him down, he said he would try to come out early Friday, the 5th of January, 2024. I texted him the evening before around 5:00 on Thursday, January 4th, 2024, to ask if he was still coming out Friday morning. I had no response from him. I called Friday morning at 7:30 asking if he was going to make it by that day as we were nearing drywall installation. He said no, his schedule is his schedule and that he could maybe come out the following week on Tuesday or Wednesday, when I would not be there. Leaving us with no option, and with my deadline approaching for the finishing contractor to come I felt I had no time to waste and made the choice to get a second opinion. The new plumber said that they would put water in the lines, and wed be able to find the leak, which they did. The leak was at the new outdoor faucet bib connection that the kids installed during their last visit. The new plumber came to do the work. They had to reconfigure the lines that were interfering with the ceiling drywall. Then we discussed extending those lines as one continuous piece so there wouldnt be a bunch of fittings and connections behind the side wall of the shower that no one would ever be able to get to in the future. The new plumber told me the tub/shower insert always gets installed first, then you run your lines as to not have any fittings tucked away to where no one can get to them. After getting the lines to where they are accessible, we were able to put a couple of shut offs in that would be reachable from an access panel. When the plumber reinstalled the outside faucet, in addition to making it a pex line, reducing it to pex, he used a 3 outdoor s**** and its anchored tightly. We put water into the line, again. The outside faucet had a flow of about 4 gallons per minute. Then we realized that after ******* got to the corner of the bathroom, they put a line to 6 separate components (toilet, bathroom sink, kitchen sink, shop sink, refrigerator water line, and outside hose bib). Then the new plumber had to make a second visit. He ran trunk line to the end, branching off to the other components with line, one of them being the ice maker water valve, he laughed saying it was installed improperly. They nailed it on the right side which allows for no drywall spacing. It should have been nailed on the left. I asked them when they were doing it initially and they said thats the way it was supposed to be. The system now works beautifully, has no leaks, and we reduced 35% of the unnecessary fittings/connectors. We ask that Randall's Plumbing refund our money for the unprofessional and shoddy workmanship. We dont appreciate their bullying tactics, having to babysit them, their lack of common sense, and refusal to acknowledge and correct their mistakes, and wasting our time. I have pictures and videos from the installation as proof.