Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle 9/20/2024. I picked up the vehicle 9/23/2024 as I needed to keep the trade-in over the weekend. I had the car about 3 weeks before the low oil light and sensor came on Oct 16th, when the light did not go off I called Wood Nissan 10/18 to bring it in that day. I was told the need is not urgent as the check engine light was on. ALL of my problems started at this point. I was scheduled for an oil change Oct 23rd. About 10 min into the 35 min commute the vehicle began to smoke, check engine light was solid. I got safely off the highway and called Wood Nissan. ALL he could suggest was that I tow it to Wood Nissan however their tow service was too expensive $260 to tow me from 75th and Prospect to Wood Nissan of Lee's Summit was not in my budget and I had used the free tow service with my insurance spring 2024. I googled and found Stateline Nissan was 6 minutes away. Drove the car slowly there. They placed me in a loaner/rental while the MBPI extended warranty company and Wood Nissan could figure if the mechanical failure was repairable. It was approved to be fixed, but Wood Nissan is refusing to repair the vehicle, they are refusing to pay for the rental, they are refusing to pay for the diagnostic. I have been without a vehicle for 7 weeks and counting. My saving is GONE, due to paying for ride shares and I work in person and have had to miss nearly a week of work recently due to low funds and no transportation. Please help me get my car repaired. I filed with the Attorney General, Consulted an attorney, called Nissan Consumer Report, Called Wood Nissan and I have not been helped in ANYWAY.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am filing a complaint against Wood’s Nissan for deceptive practices, lack of transparency, and unethical treatment during the repair of my vehicle. I am an ASE-certified technician, and despite my knowledge, Wood’s Nissan misled me and took advantage of my disability. I was promised comprehensive repairs, yet the only work performed, according to the limited paperwork I received, was a transmission replacement. When I requested detailed receipts and documentation, I was told none were available. This lack of transparency is unacceptable. I was charged $6,000 for the repairs, with a predatory 30% interest rate, despite my financial struggles as a disabled individual. Additionally, my vehicle sustained further damage during this time, which Wood’s Nissan denies responsibility for. This situation caused severe distress, especially as I needed my vehicle to travel to Alaska to help my dying grandmother. Instead, I was left without a car for over a month while being misled about the repairs. I request BBB assistance to hold Wood’s Nissan accountable. I seek detailed receipts, a review of the charges and interest rate, compensation for additional damage, and a resolution to ensure no other customer is treated this way. Sincerely,

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a defective vehicle that is unsafe to drive and literally has been sitting in my driveway as I pay insurance and a car note in this inflated economy. When I attempted to take the vehicle home the first time the repairs weren’t completed I was upset, crying and stated I didn’t want the vehicle. A manager, ** told me I signed a contract and the money has already been funded to the lender. Another manager ***** seemingly concerned and helpful speaks with me to figure out what’s going on and as we talk he informs me I don’t have to keep the car, however just give the another chance to make it right. In layman’s terms just save their sale. I agreed and now here we are. Wood Nissan of Lee’s Summit kept my vehicle for a month to fix the issues with the vehicle prior to be ever driving it off the lot. Once I did take the vehicle home and drive it for about a week the problems became visible yet again. I would’ve never purchased this car if **** didn’t constantly reassure me that Wood Nissan is so great and they would fix everything. Your site states you perform 360 inspections on all vehicles, there’s no way this vehicle passed any time of inspection with everything that’s wrong with this car. Engine issues, oil leak, over heating, dirty filters etc. I was also asked by my salesman, ****, if I wanted the tag registration added in with my loan I stated yes and he told me the dealership would send me a check to my home. I never received that check. Then when I asked the finance department about it ***** told me that it wasn’t included in my loan. So why is my loan $5000 plus dollars if I put down $8000 and the vehicle was advertised for a little under $10,000? I had a long and horrible situation with this dealership where I cannot even input everything that occurred here because of the number character restriction. I have truly been done a disservice , I was lied to, manipulated and essentially scammed.

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MSRP + the premium package minus the discount and rebate per their advertising materials did not match the final cash price on our financing paperwork. We noticed numbers did not add up until that evening after we signed, took possession of the vehicle and looked over the paperwork closely. Unfortunately we were in a rush to pick up our son from school after being there for 5 hrs. We went back thay evening and the finance manager reluctantly reduced the cash price according to an advertising form that the salesman previously emailed to us. He said the advertising form was confusing which we agreed with. We realized later it was for a an upgraded model. Few days later found the window sticker to our vehicle in the glove box and the price was over $2800 less than that price also. I have emailed the salesman with no response so far. During the initial meeting with the salesman we attempted to take the advertising form with us but they didn't give us a copy. After 5 hrs and looking at 3 different cars we lost track of prices.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a repair last year in September on my vehicle. I am now having the same issue with my car as if they are not resolving the root cause of the problem they are just putting a 600.00 band aid on it. I know I have paid for this repair at least twice and have took car in for this issue 3 or 4 times and the guessing game has been played. Well that gets expensive. I found a service bulletin for this part and issue I have my receipt from September and I have a report for the diagnosis from a part store. Either it was not fixed last year as promised. This should be a recall item, they are not fixing the whole problem they are bandaging it to last a year. Or something else. I just want the vehicle fixed correctly. I do not want to go every so many months with the same issue. I also do not plan to spend another dime to correct this issue when it has been less than a year and I was promised I wouldn't be back for the same issue and here I am with the same issue. This is dangerous because if I do not signal when I am turning someone can hit me and if I do signal and my car doesn't accelerate I can be hit my traffic. This is a very dangerous game to play with someone life and expensive and time consuming to keep coming back for the same issue. I have paperwork from nissan. I just want this issue addressed correctly once and for all for the money spent on 9/5/2023. I have attempted to email and message them have not heard anything. I do have appt on Friday and I want the issue addressed and fix

  Customer Answer

  Date: 08/26/2024

  It was the email I had sent to Nissan.  Consumer Affairs. It was the outcome so I also sent to BBB. ****** is who I spoke to at Nissan. The day of my lady visit the advisor name was Jack. The email is about the experience on the Friday I went which was documented in original BBB complaint that I had an appointment. I have yet to receive the normal service survey and any contact from Nissan since that Friday. 
  

  
  

  
  

  ******** ******** **** *******
  
  "I did then what I knew how to do. Now that I know better, I do better."
  ??? **** *******
  
  

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When looking at the vehicle we inquired as to whether it had a tow package the salesperson (*****) responded that since it had a "tow mode" that meant it had a tow package. We also asked if it has a tow hitch and he said that it was behind the license plate area. We drove the car and proceeded with paperwork to purchase it which included being forced to finance to get the advertised price and pay $1000 for an extended warranty. We were then directed to meet with a finance person who lost his temper with us when we asked how much the "additional warranty" cost before he was done with his description. While in Eugene, Oregon I called a local Nissan dealership. While speaking to them I got out the car manual and saw that it indicated that only vehicles with tow packages had the 6000lb tow capacity we needed. Otherwise it is 3500 lb. it stated " Do not exceed the published maximum towing capacity... Doing so can result in an accident causing serious personal injury or property damage". I asked the dealer to look up our vehicle with the VIN # to see if it had a tow package. He did and said that no it did not. After this I called the Wood Nissan dealership and spoke to the manager that was involved when we purchased the vehicle. He stated that they would be willing to work with us and find another vehicle for us. He said to call when we returned. We then continued with our vacation, all the while fearful of what could happen with this vehicle. We did return home on 8/2/24. On 8/5/24 we returned to dealer to find a replacement vehicl. They then presented us with a deal that was essentially a typical trade in price for our vehicle ($21000) with no compensation for their error in selling it to us and a price higher for the replacement vehicle that what it had been listed for. We declined the offer and left . I called and spoke to the general manager/owner ***** ******. He stated that he had looked up our specific car and that it did have a tow package. It does not.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Nissan Armada from *** ***** Ford. It was a certified pre-owned vehicle that had been "certified" by Wood Nissan. I am not certain as to what their certification process, however, this car has been absolutely falling apart ever since I have owned it. Thus far, I have had to replace power steering pressure line, brake lines, inner tie rods, outer tie rods, left lower control arm, pinion seals on the front differential, radiator, two front shocks and mounts, three brake calipers, a brake master cylinder, front brake pads, rotors, and the front left brake bracket. Shortly after I bought the car there was a grinding noise that occurred intermittently from the front left. I took the vehicle to Wood Nissan for them to look at it. They told me that there was nothing wrong with the brakes and that they were higher-quality "after-market" brakes and in very good shape. This grinding continued for several months, until I pulled the wheel off and found that the brake caliper was not sealing off and the boot had fallen apart - not what I would call "aftermarket" or "in good shape." I can see no scenario in which due-diligence for the "pre-owned certification" occurred and, at the same time, none of these issues were noticed or pre-emptively solved. I feel that some sort of restitution is warranted given the extensive volume of repairs that have been required on a vehicle that was supposed to have been inspected and in good working condition.

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday September 5th, I called Wood Nissan to verify availability of a 2020 Nissan Pathfinder for my partner (I was a cosigner). I set the appointment to look at the car. I had a long discussion with the salesperson ****** Barnett about certifying the car, stating that I was only interested in a Certified Pre-Owned Nissan. The car was advertised as having a VIN of *****************. It is still on cars.com today. It was also stated in the listing and the ****** that the dealer had the car for almost a year, which explained the low price of $21,995. Since this price was below market, I asked him what were the fees were, ****** stated they were about $2000, including a doc fee, and some kind of lifetime warranty. When we came to look at the car, ****** checked with the manager and returned to tell us the car was not for sale because of some kind of major service issues, which he speculated was a transmission. He asked us if we would be willing to look at other cars, under the condition they were about that same price. We agreed, but only under the condition it was a certified Nissan. We ended up buying a 2018 Murano *****************. The car had a "Not For Sale" sticker on the window. But we agreed to buy it and pick it up in four days. We left understanding the car was ours, with our trade in, and no paperwork. I had to email the salesperson to ask for the VIN. A couple days later we got a call from the bank on our trade saying our payment was late. When we explained we had traded the car in, they requested a buyers order as proof which we could not provide them. That same day Nissan Acceptance corp sent us an email stating our payment date as October 5th, and asking us to setup our online account. We did that, then called them to ask that they payment date be 30 days from the day we get the car. They said they had paid for the car, and I should go to the dealer and "demand action".

  Business Response

  Date: 10/04/2023

  Customer purchased on 9/5/23. We mailed the payoff on customer's trade on or around 9/8/23. We sent check number 16966 dated 9/8/23 in the amount of $15500.00 

  At the time of purchase our finance department gives customers copies of all documents signed, including a retail purchase agreement that should have listed their trade by year make and vin to provide proof of trade to their previous lien holder. 

  Customer's title work was mailed to them on 9/22/23 for their new purchase. At this time we have not received anything stating they haven't received it to date. 

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the dealer on May 6th 2023. I purchased a 2021 titan. They refused to fix minor problems like a fuel door closer spring, clearcoat peeling and crome peeling. I tried to cancel my gap insurance and a maintenance warranty but was told I need a lien release for the vehicle I traded in. Finally got that turned in without a lien release but am still waiting for the check. It has been a month now and no information. I have also been waiting for other warranty issues to be fixed for a month. Busted rims and a bad radio. I have left messages and talked in person to multiple people but never get an answer or a call back from messages left. The service man ****** has been wonderful but his hands are tied.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on April 21,2023. On the 24th they called to check how the vehicle was doing, I explained the issue with the infotainment system, the salesperson had me go back to show me how to properly use it, said I might need to turn off the Bluetooth off, etc. I did and it didn’t work. I went back on Friday 28th or Saturday 29th, the salesperson even called his daughter on speakerphone and asked if she’d ever have a problem and she confirmed the same issue, he then said ID be better off taking it to service but they were closed. I went back I believe the 3rd and someone looked at it said it might be a software issue but had to contact Nissan and when they had the patch they would call me to install the update. They called me later in the afternoon and said there was no patch and that I just had to deal with the issue. I called ****** ******** **** and opened a ticket with them. 48897786 and was told by the person to schedule the service appointment and refer them to it and call ************. It’s been two weeks and they haven’t fixed, I requested a loaner from both the service department and sales manager Jason- who promised to contact me on 6/5 with a resolution. I just need them to replace the car, which I feel they should replace considered it was 2 days when I first raised the issue which I paid $32,207 for or fix the current vehicle and provide a loaner as they promised when I got the car.

  Business Response

  Date: 06/20/2023

  Only waiting for the vehicle coming in to arrive, so we can trade them out of their current vehicle.

  Business Response

  Date: 10/17/2023

  After doing some research we do not show that the vehicle was ever brought in to our service department to have this issue addressed with the infotainment center. Our service manager, *****, has reached out to the customer to try and get the vehicle in to have this issue looked at and fixed. 

  Customer Answer

  Date: 10/17/2023

  To whom it may concern,

  The dealership finally got this taken care of for the original car I purchased from them. They got a replacement 3 months later and multiple conversations with multiple people and getting nothing done. Everything from the Sales department to the finance department including service is nothing but a bunch of shady people willing to say anything to appease you in the moment to get you to leave and "get the next guy to fix it" attitude. The Salesperson that helped me through it made sure that I did not give any feedback and filled out their customer survey himself instead of sending it to me. Overall I was made whole after their finance department swindling me out of 5K that they made sure to put down as a downpayment to make things ok on their side. Definitely will be not going back.