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Business Profile

Hospital

Lee Summit Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received medical care at this facility on June 26th 2022. After insurance deductions, Lee's Summit Medical Center billed me for $764.29. I asked to set up a payment plan and over the course of 3 months I paid $574.11. Before I went to make my final payment with them. I received a statement from my insurance company stating that the patient responsibility was only $585.91 and not $764.29. I called Lee's Summit medical center and the person I spoke to on and alleged recorded line stated that, yes I did in fact only owe the remaining $11.80. I asked if I could pay it, and was told that I could not pay that amount until the account was reviewed and the amount due was adjusted. That was back in January of 2023. Since then I have received several bills and calls for the initial amount of $764.29. I have explained myself multiple times, and each time the person I speak with concludes that I only owe $11.80, but that I can't pay it until the account is reviewed. I received a call today stating that I owed over that $764.29 and I explained the situation again, and was told that after the review they determined I owed that amount of money. I do not want this affecting my credit, especially since I should only have to pay $11.80. I have proof of payment, and again I was on an alleged recorded line, so they should have proof of these conversations.

    Business Response

    Date: 05/08/2023

    We are in receipt of the complaint filed by ******** ******* and have thoroughly reviewed this matter.  We apologize for the delay in our response and for any confusion or inconvenience experienced by the patient. We are currently working diligently to research the patient’s concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you

Lee Summit Medical Center is NOT a BBB Accredited Business.

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