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Business Profile

Heating and Air Conditioning

Beerman Heating & Cooling Inc

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    02/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The company has been an annual service provider for many years. Our furnace is in a rental. We were called by a lady at Beermans to schedule winter furnace operations. We told her we had new renters and asked that she schedule with the tenant. That appointment was made for a specific time and date October 15,2021. (December 9 2022 they started pursuit). Our tenant stayed home from work to meet the Tech. No one showed. 3 days later the furnace failed. We called Bermans to repair and that was completed, over a 3 day period. ($554.54, (Nov 2021 Paid In Full). Just recently the company started sending an invoice *******, for the service call never made. I have sent several emails restating our experience and it is apparently on Deaf ears. The narrative on this bill was for events that I personally attended in 2020 , not the circumstances of 2021

  • Initial Complaint

    01/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Beerman. Heating and cooling hasn't been back to my resident to finsh up the job

    Business response

    01/25/2023

    see attached

    The bathroom floor was covered in feces at the time of the plumbers arrival. The homeowner was notified that it would need to be cleaned before work could be done. The technician notified the homeowner to call the business when it was clean, and could return. At the time of this letter, the technician had returned and completed the job.

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

161 S Salt Pond Ave

Marshall, MO 65340-2040

Visit Website
(660) 886-5867

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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