ComplaintsforCoastal Business Supplies

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed an order with Coastal Business Supplies. Order #******. I was approved for financing on 6/24/2021. I leased the equipment through Quick Spark and initially signed my documents on 6/28/2021 for the Epson F570 Standard Addition 24" Desktop Printer. I received information that the printer I ordered was being discontinued but I could upgrade to a professional edition & there was a $200 price difference & shipping would start in late October. I was fine with that. I received notification on 11/4/21 that they still had several of the standard edition models still in stock & they would not be sending out any of the newer models until they sold all of the other models. I received a shipment update on 11/22/21, 11/29/21, 12/6/21, 12/13/21, 12/20/21 & 12/27,21 asking if I'd received the equipment and I advised them with each email correspondence that I had not received the equipment. I received a follow up phone call & then received an email on 12/31/2021 that my order had invoiced and shipped. On 1/3/22 I received another email asking if I'd received the equipment in which I replied No, I had not. Another email came in on 1/10/22 & 1/17/22 asking if I'd received the equipment & I responded no. I received another call stating they were able to see it was lost so they put in request to send me another piece of equipment. Another email came on 1/24/21 & I replied I had not received the equipment. Another follow up call came & I received another email on 2/1/22 asking if I'd received the equipment & another on 2/7/22 & I replied that I still hadn't received the equipment. From Feb 2022 through todays date 5/16/2022 I have tried calling & leaving voicemails, sending emails to see what's going on & just trying to cancel & get all of my money back since I have been paying monthly on equipment that I have not received. I have not had any success with contacting them & have not gotten any responses & at this time I simply want my money back

  Business response

  06/01/2022

  To whom it may concern,

   

  I received a BBB Letter of Complaint regarding ID ******** via USPS on June 1, 2022.  This correspondence is confirmation that Coastal Business Supplies issued a Refund Check on 5/19/2022 in the amount of $2,856.56 to the following address:

   

  *** ******* ***** ******* **** * **** ***** ****** ** ***** 

  QSE Capital is the leasing company that financed the equipment purchase for Van Moore of Pleasant Grove, AL.  QSE authorized the refund on 5/10/22 due to the package being reported lost and Coastal responded in due time.

   

  At this time, the customer will need to contact QSE Captial for whom the leasing contract was executed to receive a refund.  Coastal’s financial obligation has been fulfilled and therefore we consider this Complaint resolved.  I have also contacted QSE requesting they make contact with Van Moore to arrange the refund on their end.

   

  If you have any questions, please feel free to contact me directly.  I have included proof of refund to QSE via check number *****.

   

   

  ?

  ***** ****** ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩