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Find a Location

MOCrete LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMOCrete LLC

    Decorative Concrete
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/21/2015

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Concrete Coating,

    Concrete Benches,

    Business Details

    Location of This Business
    2005 Michael Ln, Nixa, MO 65714-8113
    BBB File Opened:
    9/1/2015
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Started Locally:
    1/1/2009
    Business Incorporated:
    1/1/2009
    Accredited Since:
    9/21/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Mocrete
    • Custom Crete Coatings LLC
    • Concrete Coatings of Springfield
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    05/04/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    ****, the owner of MOCRETE, came out to give me an estimate on spray coating my steps & covered front porch. He filled out a Work Order & a deposit was provided. The work was completed on 10-1-2020. In Feb. 2022 I noticed areas of the porch was cracking & peeling. I called MOCRETE twice before *****, ****'s son came out in March. He stated the work was under warranty & would be fixed. He was to call in a month to the discuss the "delamination" issue & set a date to work on repairing the porch. I began calling MOCRETE in April and have made **** phone calls to get them to fix my porch. I have notes on those phone calls and ************** responses but in short they said "we have you on the schedule, we will be out next week, we will send ***** out to fix this." And each time, they were no shows. The most recent, this April, ***** sent ***** out to fix the porch. He showed up but did nothing towards fixing the problem. He said the entire surface of the porch needed to be ground down, the small cracks fixed, a skim coat put on again, washed, and spray coated. He was not prepared to do anything to work on the porch. He looked at his calendar & scheduled the work to be started May 1. He did not show or call. Late in the morning, I called & ********** said they would be out in an hour. Again a no show. No one from MOCRETE has called. It is my understanding ************* have purchased MOCRETE from ****, *****'s dad. There is now a new business called Concrete Coatings of Springfield which has the same address, in ****, **, and same phone number ************ as MOCRETE.This has gone on for a year and a half and I have no way of fixing this porch. I would like this situation resolved. I chose this business because of their excellent rating with BBB. I could never recommend this business.I have photos, a list of phone calls and the Work Order. However, I am unable to attach them at this time. I can provide hard copies if needed.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Karen A

    2 stars

    05/23/2023

    Over promised under delivered . I shown **** and ***** a picture of what I would like my concrete floors to look like they both agreed that would be no problem for $19,200 This was a new construction home . I was told they would need one week to achieve this look. After one week they needed another week so I again put my contractors back another week so that Mocrete could come in and finish . After 2 weeks the finished product was NOT even close to the look I requested . Not to mention all the epoxy on my newly painted walls and black scuff marks from there machines on the corners . After speaking with **** he agreed it looked like crap. They planned to come and redo the floors again (3 weeks ) I explained to ***** I was very apprehensive on continuing as I again asked him are you sure you can achieve this look as I requested If not tell me now? He again assured me he was gonna get his best crew on it and it will be fine . I had to get some of my contractors in to do some work so there was a week lapsed and now we had custom cabinets installed that ***** and his crew would have to work around ..week number 3 they came and spent 6 days trying to achieve the look (white floors with black marbled look ) I will give them credit for achieving that look as you walk into the home living area looked great but as you went room to room it was NOT consistent thru out the home . They seemed to turn the floors into what appeared as a 5 year spilling paint in a floor that tried to use a roller to thin out . So it became a smudged dull look .I am so ready to move in after a long building process I only seen **** to collect the balance of payment which I explained my concerns of the floor and the final product and he didn’t seem to care . More interested in collecting payment than having a job well done. He said his customers would be happy with this job . So for what it’s worth people do your due diligence before hiring this company ..I have many pictures to collaborate this .

    Local BBB

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