Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 17, 2024, I applied for a townhouse at ************************. I paid a $400 deposit and $50 application fee. Ms. ****** ******* emailed me on Sept. 18 to inform me that my application was denied. She said that because my application was denied, the deposit fee would be refunded, and it could take UP TO 30 days for a check to be dispersed. I understood this as any day within a 30-day timeframe. I stated that I couldn't understand why receiving a refund would take so long. I asked If I could receive it sooner, explaining that I was moving and could use the extra funds. I would prefer that they not mail my check. I asked for the number of the property management company to follow up directly. Ms. ******* said she was "not at the liberty of giving out the number as the property management company representatives only used their personal cell phones." This was untrue. I **********************'s property management company, Midwest Diversified Management. I called ************, a business number listed on the website, not a personal cell phone. On Oct. 8, I spoke with Ms. ****** ******** in accounts payable. She confirmed that my name had been added to the system to receive a check, but that one hadn't been processed. I explained to her my situation, and she offered to expedite the disbursement of my check. She said she would email Warson Village about the situation and said I could pick up my check at the beginning of the following week. On Oct. 14, I called and spoke with Ms. ******* and asked if my check was ready for pick up. She said it wasn't ready, as it hadn't been 30 days. I asked if she knew Ms. ******** and recapped our conversation. Ms. ******* denied knowing her. I went to the office to speak with Ms. ********* manager, who confirmed that Ms. ******** had reached out but hadn't sent a check yet as promised. As of today, Oct. 19, I still do not have a check, which is beyond 30 days. They have failed to fulfill their contractual obligations.

  Business Response

  Date: 11/06/2024

  Bridjes ***** submitted her application on 9/17/2024 and her screening was run on 9/18/2024, which came back as denied. She was informed on 9/18/2024 that her application was denied and that she would be receiving back the $400.00 application deposit, and due to her payment method, the refund could take up to 30 days or more, as we would need to receive a check from the corporate office.  She did let the office know that she needed the money back as soon as possible and that she wished to pick up the check at the office as she did not want us to mail the check to her. She called several times requesting if the check had been received by our office and she was told that we had not received the check and once we received the refund check that we would call and inform her to pick up the check. After about three weeks she reached out to our corporate office to have the refund check expedited,she spoke with ****** ******** who told her that she would be expediting the check and that she would email Warson Village office to follow up about expediting the refund check. I did receive the email from ****** ******** on 10/8/2024 letting me know that she had spoken with Bridjes ***** and would be expediting her refund check and to ensure that I had her on our security deposit transfer sheet. I emailed ****** ******** back letting her know that I appreciate her expediting the refund check and that Bridjes ***** had been on the security deposit transfer sheet since her application was denied in our system. On, I believe, 10/14/2024,Bridjes ***** called asking if the refund check had arrived in the office, to which we let her know that we still had not received the refund check. Later that day she came to the office up-set that we still had not received the refund check, to which I let her know that as soon as we had the check in the office,we would reach out to her to come pick up the refund check.  We let her know on 10/21/2024 that we had received the refund check, and she would be able to pick up the check in office,which she did that week. At this time, I feel that the matter has been resolved as she has received her refund check.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  Bridjes ******

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without air for 3 weeks minus one day where is dropped to 70 but the other days it has been ***** degrees nobody is getting back to me regarding my air and maintenance pretty much said if its hot outside it will be hot inside !! Problem is its 72 degreees outside today and 80 in my apartment!! Nobody is following up or calling me back I have a medical condition which is triggered by heat !! This apartment complex is the Worst Ive ever experienced and its throughout the entire complex they need to be shut down

  Business Response

  Date: 07/18/2024

  Multiple service requests were made by this resident regarding their air conditioner. On April 17th, 2024, our maintenance technicians charged the A/C unit. The next service request received was on June 27th, 2024. Our maintenance technician took measurements of the air blowing from each vent and determined that the A/C was functioning well, though the thermostat did not reach the residents desired temperature due to 100 plus degree temperatures outside. On Saturday, June 29th, I received an email from the resident who informed me that the temperature on the thermostat read 80 degrees. I also spoke with the resident on the phone on the 29th and was informed that an error message was present on the thermostat which stated that there may be something wrong with the cooling system. I suggested the resident contact our maintenance emergency number.
  

  On July 1st, we received an email from the resident stating that the thermostat now read 70 degrees and that the air conditioner was working properly. Given this update from the resident, the maintenance request was marked as complete. On July 2nd we were informed that the air conditioner was again having issues. Given that the air conditioner is under warranty, multiple attempts were made to contact the contractor who completed the installation of the unit.
  

  As we were unable to contact the contractor to make the necessary repairs or replacement, we emailed the resident on July 10th to offer temporary accommodations in our one bedroom model apartment. On July 12th, we received confirmation from the resident, toured the one bedroom model apartment, and provided keys.
  

  A new air conditioner has been purchased and is expected to be installed within the next week. As soon as we know the exact day of installation, we will communicate this with the resident.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been asking for my air conditioner to be fixed for 3 years now. They just keep putting freon in it, and it lasts a couple months but then our power bill shoots up again and our apartment is like 80 or hotter. It's been 3 years, I have begged for them to help me and they're refusing. I called and tried to speak with a manager and couldn't get one. I've left three voicemails asking for a manager to call me back and they do not. I've left voicemails asking for contact information to the corporate so I can speak to them. No response. It's now to the point where I'm irate and in this economy I can't afford for them not to maintain their buildings. It's also so hot out, we feel like we can barely breathe in here.When we moved in we were told that our porch was going to be completely replaced, and it still hasn't been done. They tell me that they don't know what I'm talking about. Why would anybody rent an apartment with unsafe flooring? If no one can help me with these issues, I need, hopefully, someone to please point me in the right direction because we cant afford to move.

  Business Response

  Date: 06/14/2024

  I do apologize I have not gotten any messages to give the tenant a call.  I will speak to my leasing agents and ask why I haven't gotten any messages, if there were messages. I can assure that there wasn't freon put in any unit from October until June11, 2024. I haven't had an HVAC tech until this week, and they have not been to this unit yet. No one has installed any freon on the property to any unit before this week while I have worked here. I will have a portable sent to the unit until it is her turn for repair. We have to work the work order tickets in the order they were received, and emergencies come first per Fair Housing. 

  Customer Answer

  Date: 06/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you and Sincerely,
  
  *************************

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a non working air-conditioner in my apartment. I made a maint. request as I am supposed to with no response. I made a second attempt at a maint request when I discovered the condenser outside does not work and get hot to the touch and has an electrical burning smell. I have also contacted ****** the manager who basically blew me off and told me to wait in line. I have mold growing on my window seals and have developed a cough, running nose and itchy eyes I'm sure is from mold. I work inside all day and I come home and am inside at night. I have an allergy to mold and have no other symptoms until I get home. I have also placed ******************* around the apartment and they are full of water. My apartment is 70 degrees and HUMID., growing mold and no one in this complex can tell me when it will be my turn or even looked at my unit for repairs or needed parts. I went 8 weeks starting mid janurary2024 in negative temps thru feb 2024 to have heat. I had to purchase a portable fireplace to heat my apartment only to have the fan installed backwards which took another week for someone to look at. Management here does not care about HVAC or the water damage reported 2 -3 months ago dripping into my apartment, and my ceiling has yet to be repaired. Im on that list as well. Any help resolving this matter is appreciated as a tenant I am getting nowhere and frustrated and HOT!

  Business Response

  Date: 06/17/2024

  Residents air conditioner and air handler were both replaced on 6/11/24.  They are brand new and our HVAC is the one that replaced them.  Our painter tried to gain access to the residents unit.  He spoke to ******* and ******* stated it was ok to enter however when the painter tried to get access the security flip lock was on the door and nobody would answer it.  Our maintenance technician has came and did the repair regarding the growth on 6/11/24 as well.  The only outstanding item is the ceiling repairs and we can't fix that until we can actually get access to the unit.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for the apartment at country clubs apartment at ************************** last friday april 12.Had no feedback from them since then, made a call to them on april 15th to follow up my application. Said my leasing officer is attending to something. Left a message for her.Whole day passed.April 16 i decided to cancel my application they said they will no longer return my security deposit because past 72hrs They never stated any reason why nobody reached to me all that time. Being adamant about this 72hrs form signed i missed Now they said they were trying to call me but me and my boyfriend never had any missed call voicemail or email about his ssn alert. They forfeitedbthe 300but clearly they are at fault as no communication has been warranted

  Business Response

  Date: 04/17/2024

  Hello ******,

  Upon reviewing your file, you and another person applied for an apartment home on April 12, 2024. Prior to completing the application, the first page consists of the application criteria, that specifically states if all information is not provided within 72 hours of submitting the application, all monies paid become non-refundable. I've attached both forms which were signed by you and your room mate for your review. Around 5pm on April 12, your application was screened by a leasing agent here. That agent attempted to reach you via phone to inform you that there was a security alert attached to the social security number you provided. We had to verify your identity and confirm you applied for this home before we could continue to process the application. The agent was unsuccessful reaching you via phone on that date and attempted to call you again on April 15. On Tuesday, April 16, I reached out to your co-applicant to verify his identity, as he had a fraud alert attached to the ssn he provided as well. At that time, I asked him if he submitted an application to our community and he stated he had to speak with you and would call back. A few hours passed by and my staff received a call from you stating you would like to cancel your application. Due to the fact the 72 hours had already passed and we could not confirm identity of either applicant, we canceled the application and any fees paid became non-refundable, as stated in the application criteria page you initially signed. Unfortunately, we are unable to issue any refund. If you have further questions or concerns please call our office at ************, and I would be happy to assist you.

   

  Thank you

  Customer Answer

  Date: 04/17/2024

  Complaint: 21585551
  
  I am rejecting this response because:
  
  You tried to call me once? I called on monday. That was it. One call? I never received anything. Have you checked the contact numbers you are trying to call? Is that it one try is enough?

   

  see thats the thing that frustates me. I had called monday morning looking for my leasing agent. No return call knowing that i made an attempt to follow up that morning
  

  
  Sincerely,
  
  **********************************

  Business Response

  Date: 04/18/2024

  Good morning,

  Upon speaking with your co-applicant and him not being able to confirm it was actually him that applied for this home, we had to cancel the application, due to fraud prevention reasons. At that time, the fees became non-refundable. The $50.00 application fees paid for processing are always non-refundable. The $300.00 deposit is used to take the home off the market during processing times, to ensure another applicant could not apply for the home. After holding the home for 72 hours, if you no longer which to proceed we must release our hold on the home and that deposit becomes non-refundable. Unfortunately, you signed the document that stated after 72 hours any fees paid would be non-refundable. We are bound by Fair Housing Laws, and unfortunately, we cannot make any exceptions to the policy. We must treat every applicant equally and fairly, without exceptions. 

  Thank you

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in **************************************** complex. The past 6-8 months I have had nothing but issues. The on-site office staff is EXTREMELY rude for no reason. My AC has been broken since November 7th, 2023. I called the office the very same day & was told to call after hours maintenance (it was after 5pm EST when I called) so I did. I was told by them that they could not come out because it wasnt over 80 degrees outside even though my apartment got up to 82 degrees. Then I was told someone would be out there FIRST THING Thursday (11/9/23) morning. Then I got a call from maintenance at 3pm that Thursday saying he was on the way to my apartment at that moment. Then 7pm Thursday night (I was still at work) my boyfriend called me screaming/crying saying my dog had died. She died due to a heat stroke because the ac was never fixed. I keep being told someone is coming to look at and fix it. Then, ** told they need to order parts to fix it. Then, ** told they dont have a key to my apartment to get in to fix it. Then, when I call Im told they still dont have the part(s) so, why theyre trying to to get into my apartment without notice or without the necessary parts to fix my AC I have no idea. I called last Friday, April 5th, to see if there was an update on when my AC would be fixed and was told the maintenance staff was working on broken AC units back from 2022. We live in **************, it can be the middle of December and still be 75+ degrees so going without AC for 2 years is insane. Now, I know in the state of **************, you are not required to provide AC BUT if you do, you MUST keep it maintained and in working condition. The website for this complex advertises that every apartment comes with central AC and heat. That being said, I want a solution ASAP and Im sure everyone else with broken AC units do as well. I either want my AC fixed immediately, even if that means hiring an outside company to do so, or I want my rent lowered.

  Business Response

  Date: 05/12/2024

  All of the work order for N147 that she has submitted since she leased the apartment have been completed. Please see attached.

  Customer Answer

  Date: 05/13/2024

  Complaint: 21545132
  
  I am rejecting this response because: Multiple of those work orders actually havent been completed. They were just marked completed without someone even coming to my apartment. And it took FIVE months & my dog DYING for my air to be fixed. On top of that, there are people who have gone without ac for YEARS now. And I was told that first hand by the leasing manager, ****. No accommodations were made for me or any of the other renters and there was no sort of compensation for us either, which is ridiculous. We deserve SOMETHING for having to live uncomfortably for months at a time. 
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/16/2024

  I apologize I just checked with our HVAC TECH and the part for her unit has been on backorder. Your apartment has an older model unit, and the part has been very difficult to get. We did locate the part, but it is still on back order. I will call the company and check on the part today and call the tenant and advise what time frame we are looking at for her part to get her unit fixed for her.

  Customer Answer

  Date: 05/16/2024

  Complaint: 21545132
  
  I am rejecting this response because: I dont think my complaint is actually being read by anyone. I want COMPENSATION for the 5+ months I had to go without AC & the 3+ months I had to go without a portable unit. Had I gotten that unit the day it broke & I called, my dog would still be alive & I wouldnt have had to spend $300 plus the suffering I went through as she was my service dog. 
  
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3rd of 2023 I submitted a work order to have the ** unit repaired due to lack of heat and air. After not getting a response nor a technician to come to my unit to review the unit, I submitted a follow up request on January the 27th of 2024. A few months went by without a technician coming by to review the unit, so I decided to drop by the front office and speak with the property manager. The manager informed me that they have no record of a repair ticket in the system and that someone will get to my unit as soon as possible. From the screenshots I see that the second repair ticket has also been cancelled out. We are moving into the summer months and the temperature in the unit have reached unbearable levels above 80 degrees. The property has yet to address the issues and at this point it is becoming inhospitable. I am seeking an immediate resolution concerning the issue at hand.

  Business Response

  Date: 05/12/2024

  Those 2 work orders were closed the resident is correct. They were closed because he had 3 work orders in for the same issue. The resident still has Work Order #****** open for AC repair. 

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in December of 2021. Since moving Ive asked to stop my toilet from running 4 times. The last time someone came out, he made it worse. Never got fixed. Ive asked to have my tub/shower painted & re-caulked. I was told they had to contact a company to do it. I told them make the ******** will make sure to be available. Never happened. The washers have been out for over a year in my building & was told to go to another building. Funny, Ive seen people come wash their clothes come from other buildings, which was before they gave us keys to our laundry room in OUR building. So instead of paying $1.50 to wash & $1.25 to dry Im spending upwards of $60 plus at a laundry mat. I was told another company had to come fix the washers. Never happened. Probably bc the maintenance men like to parlay for 2 hrs in the parking lot & run up to my patio to scare my 3 lb dog through a window while he sunbathed. (Saw it with my own eyes, he thought I wasnt home). Pool never been opened. Oh yeah, my mother moved in & used me as a referral. Never got the referral money. I was told corporate handled it, but nothing happened thereafter. Havent seen the ppl that clean the buildings in months. Cant complain about a neighbor either, have to call the police. That didnt work. Every time I call the office they screen my calls (they tell me who I am without me disclosing it, rudely) as if Im the problem or call too much. Why pay for amenities that cannot be utilized? Or not have anything working properly?

  Business Response

  Date: 04/11/2024

  We apologize for your experience. We do not have record of a 2024 ticket for a running toilet. We would be more than happy to help fix your toilet. We are in the process of placing brand new washers and dryers this month. The pool has not been opened in 10 years with no plans to reopen. We do not advertise the pool as a benefit. Again, we do apologize for any inconvenience this has caused.

  Business Response

  Date: 04/11/2024

  We apologize for your experience. We do not have record of a 2024 ticket for a running toilet. We would be more than happy to help fix your toilet. We are in the process of placing brand new washers and dryers this month. The pool has not been opened in 10 years with no plans to reopen. We do not advertise the pool as a benefit. Again, we do apologize for any inconvenience this has caused.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sure you are aware of the fire last summer at ***************************************** well we lost everything we had it even totaled our car from debris from your building falling on it. One picture I sent is daytime and all that debris was on our car. Talked with the office but didn't get anywhere expect they knew that they were respondable for our car because your building caused all the damage. We both are disabled seniors and after a month in a hotel we moved back over here in the other section and another new group of people to run this place. Well the pipes under my kitchen sink was leaking when we moved on I sent a work order Nov 27,2023 and never came I sent several more because of mold. I personally talked to the manager and finally told her mold can kill people her answer back to me was people die everyday. My husband has a RA which makes it very easy for him to become sick , which we both are going to the Dr today because we don't feel well. I don't have any other thing I can do but to take them to summary court. In ************** you have 14 days to fix an issue like this...I need your insurance info for our car.....This place could be very nice but the people running it is making people leave

  Business Response

  Date: 03/15/2024

  The residents' issues were fixed by my maintenance staff. The unit was inspected for mold and there is no mold in her unit. This lady is nuisance and keeps making lies up. She is upset that her car was tagged for improper tags and towed by the tow company. There are no issues with her unit. 

  Business Response

  Date: 03/15/2024

  The pictures she has attached are from over a year ago. She doesn't even live in this building now. I verified with her husband all repairs have been completed today at 2:30PM when I went to walk through her unit but was told they were sick.

  Customer Answer

  Date: 03/16/2024

  Complaint: 21437302
  
  I am rejecting this response because:
  Foe one we have not even lived here a year the fire was 6 months ago and yes the sink was fixed after the first notice 5 months ago. And no we do not live in that building because it burnt down....nobody is in that building.....my car did get towed but that was something I talked to the manager about months ago and she said it was fine to leave the car there we turned in the plates but we kept the car because all the damage is on the body it runs great. This group in the office was not here when we had the fire there is 1 left and also in my portal I looked everything says complete when the dishwasher is not bolted to the counter it will just fall in the floor garbage disposal never worked bi fold doors closing my washer and dryer are still not up. My husband did not say everything was fixed because it isn't I don't have any reason to lie I am just standing my grounds because we pay over $1100 a month but nothing gets fixed. I have a 94 yr old Mom I spend as much time as I can with, I am looking at knee replacement surgery on both knees a husband that is sick on top of the ** his left hip is going to have to be replaced and he just got over pulmonary embolisums in both lungs so no I do not have timed to sit around and think of ways to bother the office and I do not appreciate being talked about that way. I see one solution we have tenant rights and laws to protect us.
  
  
  Sincerely,
  
  **** States

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at ************ Apartments since March 2023. January 2024 I called the office to inquire about a month to month and was told I could I only do that option if I choose not to sign a new lease. I informed the lady on the phone that I would not renew my lease because I saw online the apartment style I had was significantly cheaper. The lady said she would put a note.in the system.This week I received a call from the apartment complex and they asked me if I was going to renew my lease I said no I am going to do a month to month so that when I renew I can get a cheaper rate. The lady said okay and hung up. I then went onto the portal and only saw leasing options from one month to twelve months. I called the office to inquire about how much I would have to pay month to month once my lease ended and I was told $2300. My lease states I would need a sixty day notice for a rental increase, which I did not receive.I then went to the office with my lease and spoke with the property manager. I informed her that neither I nor the apartment sent me a termination letter within 60 days I was on a month to month. she said they do not do month to month here. I informed her that my lease states otherwise. She then informed me that either I sign a new lease, move out and apply after 30 days, or I could transfer to a different apartment for a new rate but I could not continue to stay at my apartment for the same rate. I currently pay $1355 a month for my apartment but the same style apartment is being listed on your website for $1051. I would like for my lease to be honored which would allow me to do a month to month and then sign a new lease at the current rate the apartment is being listed for.I believe it is unfair for me to renew my lease and pay $1396 since I did not send a termination letter within the timeframe and now I am on a month to month. I should be allowed after my month to month to sign at the current rate the apartment is being listed at.

  Business Response

  Date: 02/24/2024

  Good afternoon *****,

  During our meeting earlier this week, I thoroughly explained the renewal, notice to vacate, and month to month process with you. Unfortunately, renewing your lease at a cheaper rate, or even at the same rate is not an option. Our homes are market rate based, so prices fluctuate with the market. It would not be ethical for us to allow you to renew at your same rate, when every resident companywide is subject to an increase. We are bound by Fair Housing Laws, and we treat everyone fairly, so we are unable to honor your request for a decrease in rent. At the end of our meeting, you and I discussed your desire to transfer to another home. I explained to you, you would not be able to transfer into the exact same floorplan, but you were welcome to choose another home. It was my understanding your intent was to return with the $300 deposit for the new home. We would love to have you to continue staying here at *****************************, but we do have to follow the guidelines that are set forth. If I can be of further assistance to you, I am more than happy to speak with you. I cannot, however, lower your rental rates now or in the future. 

  Thank you,

  ***********************

  Customer Answer

  Date: 02/29/2024

  Complaint: 21334741
  
  I am rejecting this response because:
  

  Once on a month-to-month lease, a tenant is no longer bond by the old the lease therefore, a new lease would be provided at the current rental rate. 
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/29/2024

  Thank you for uploading a copy of your lease agreement. In section 3. Lease Terms, it specifically states the dates of this lease are from March 18, 2023 to March 17, 2024. It also specifically states you are required to submit a 60 day notice to vacate in writing if you do not intend to renew your lease. In section 6, it lists the rental amount of $1,355 per month for the duration of the lease agreement. If you have not signed a new lease agreement, nor provided a 60 day written notice to vacate, nor turned in keys by March 17, 2024 this lease agreement will renew at a one month rate of $2,289.00. In order to avoid this you have an option to renew for longer lease term at lower rates than the mtm rate. Those options have been provided to you. Unfortunately, there is not an option to renew for one month at the rate of $1,355. I would encourage you to contact our office to let us know of your intent. Would you like to submit your 60 day notice to vacate, select a new lease term and renew your lease, or at the end of your current lease default to a month to month rate? 

   

  Thank you

  Customer Answer

  Date: 03/01/2024

  Complaint: 21334741
  
  I am rejecting this response because:
  
  The lease specifically states on page one under renewal "if such notice of termination is not timely given, the lease contract will automatically renew on a month-to-month basis." 

  I emailed *************************** on February 19, 2024, which stated I was providing a 60-day notice to terminate my lease. 

  Please make sure your office is checking emails.
  
  Sincerely,
  
  *****************************