Business ProfileforCleo Bridal

I purchased a wedding dress being told it could be altered. I only went to recommended seamstresses. The first said it couldnt be altered, the second stopped responding after receiving a picture of the dress after saying it was beautiful. The third, which the store personally set me up with, had some kind of mental break, potentially suffering from dementia in a crazy interaction Im happy to give every detail to but its too long to type. She mishandled the dress as well affecting its appearance. I want them to take the dress back and refund the money as their product did not perform as promised. Contracts are supposed to protect both parties, but theirs only absolves them of any issues after the sale. No where else can you pay thousands, be told misleading, half truth information, and the seller not have ANY responsibility to make it right. I reached out by phone and spoke with a manager. The owner only replied by email, with incorrect details that led me here. I emailed her back with what happened and she never responded. This dress is over $1600 and too tight. It was ordered that was to require less altering than one that is too large. I only need it let out in one spot. My wedding is less than 4 months away and as pretty as it is, not fitting in it on my wedding day is a disaster. Everything since the sale has been a nightmare. Please help me! My time is short. I either need to take this and find someone willing to alter it. Or have someone help me, get the store to do the right thing, so I can get a dress that I feel like a beautiful bride in on my wedding day. Thank you for your help! I greatly appreciate it!