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Business Profile

Health Care

Senior Health Advisors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 10, 2025, I received mail at my home address soliciting for a ******** Advantage Plan. I called the same day and requested that my name be removed from the mailing list. ******* (?) said that he would do so. On February 25, 2025, I received the same junk mail. On March 10, 2025 I again received the same junk mail.!!! Please note that I live in *******, but the mailing came from Senior Health Advisors in ********. Do not confuse this with Senior Healthcare Advisors in ***************, *******. The complaint is against Senior Health Advisors in ********!!!

    Business Response

    Date: 03/24/2025

    I do not send out mailers to anyone, and definitely would not send to *******, I am a Missouri operated business. This consumer has the wrong business.

    Business Response

    Date: 04/02/2025

    On 4/2/25, we received the attached notification from the BBB. This is the first time have learned of *** ******** request to be removed from future mailings and we have done this effective 4/2/25. (Internal Ticket # HD-35170)  

    Senior Health Advisors provides data and mail services to clients that sell various healthcare products to consumers out of a call center. While we do have a system for our clients and its agents to provide feedback/updates on consumers that have requested to be taken off the list, unfortunately, some requests do not make it from the agent fielding the phone call to our data team. That appears to be what happened in the case of *** ******. 

    We will reiterate with our client the importance of communicating EVERY request to be removed from future mailings. 

    We apologize for any inconvenience and assure you that no future mailings will be sent from Senior Health Advisors as of 4/2/25. 

     

    Customer Answer

    Date: 04/03/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ***** ******

Senior Health Advisors is NOT a BBB Accredited Business.

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