ComplaintsforJim Trenary Chevrolet

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2020 Malibu to them on August 30th. I was hearing a noise by my back break. I would hear a thump. I told them that I wanted it checked out. I asked them to check to see if I needed an oil change. They looked at it and they said I had 700 miles left before an oil change. They came back and told me I needed a new battery, brakes and rotors for my front and back breaks. They said I needed calipers and a brake fluid flush. I took my battery to **** **** and ********** and they both said my battery was good. I took the car to a different maintenance place and they did an oil change, tightened a hose to my brake calipers. The dealership never told me what was wrong with the noise on my car. I paid them to figure this out.

  Business response

  10/03/2022

  The client came in on 8/30/2022 with a concern of a thud noise coming from the rear of the vehicle when braking. On repair order ****** a journeyman technician inspected the vehicle and according to the information documented the left rear brake caliper was leaking and cause the rear brakes to “grab” when being applied. The technician also noted that the front brakes were down to 2 mm in thickness and would need to be replaced soon along with the rotors due to discard measurements. With there being a leak in the system the technician noted that the vehicle should have the brake system flushed to eliminate possible contamination from the leak in the brake fluid system. Contaminants have the ability to wreak havoc on the brake fluid and if a leak is present, it is a recommended procedure to flush the system when performing repairs. After speaking with the client, they advised us that the independent facility simply tightened the brake hose but this hose has a crimped fitting on the end and tightening a fitting that was crimped to the correct specifications is not the suggested repair from GM. GM recommends that the brake hose be replaced instead of trying to alter a crimped connection in any manner. As far as the battery test is concerned, I cannot speak to the analyzer that is being used in an aftermarket parts store. According to the GM battery tester the battery needed to be replaced as well as servicing the battery connections. The client is requesting their money back for not diagnosing their vehicle but the vehicle was diagnosed and everything that they then had done by an aftermarket independent facility was addressing the concerns that our shop stated but they fixed it in a manner that is not recommended by General Motors.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** ******* Chevrolet damaged my car's wheel rim. I had brought it in to have a nail or screw or something removed as my tire was losing air. When I got there it was straightforward and easy, I had been there for over an hour waiting for my car to be done. I was initially expecting maybe 20 to 30 mins to have my tire fixed but it quickly turned into over an hour that I was waiting for my vehicle. After I got my car I didn't notice it at the time but they had DAMAGED my wheel, I didn't see it when I did my walk around after picking up the car I did notice it after I had gotten home though, and decided to go back up there and confront them about it to which their service manager DENIED any wrongdoing even after having seen the damage which you can clearly see is tool damage and what looks to be a mark from them dropping said wheel rim on the ground. The service manager said he would look into it but never called me back so I once again had to drive back up there to confront them about it, again he DENIED ANY WRONGDOING even having been shown the blatant evidence of the damage done by his employee’s. Claiming that his “machine” wasn't capable of doing any damage of the sort and also claiming that their “tools” are silicone coated and cant possibly make marks on rims but as you can clearly see by the provided pictures they obviously do damage to rims when used improperly, they also damage my lug nuts and even cracked one of them as well, my guess is they have either someone new working there or someone who is grossly incompetent that has no business being in an auto repair shop or machine shop of any kind. I simply want them to own up to their mistake and pay for the repairs of my wheel and or car if they damaged it was well by over torquing said lug nuts, I do not trust them enough to have them fix said problems as I do not trust them to do anything to any of my property anymore and would rather them pay for the repairs to be done by someone else of my choice.

  Business response

  09/16/2022

  
  This in reply to *** ****** claiming we damaged his wheel while repairing his tire. When writing up vehicles in the service lane we have a specific process that we use for the customers protection from these types of allocations. Upon arrival our service advisors use a specific tool that checks the vehicle for stored and current engine and emissions codes. While this is happening, it flashes the lights so when the advisor walks around the vehicle to verify of any damage it can be pointed out to the customer. The equipment that was used is a GM approved tire machine that is specifically made to not touch the rim while removing the tire for repairs. Let me repeat the machine never touches the wheel. The obvious was when the customer picked the vehicle up, he admitted there was no damage to the wheel that we repaired and only brought it to our attention after he took the vehicle from our premises and brought it back. There is no way that Jim Trenary  can be responsible for damages to a vehicle after it left our facilities. We can’t be held responsible for peoples driving habits once it leaves our location. We never advised the damage was there before he came into the store, we are only admitting that the customer clearly states in his letter it was not there when it left. Therefore, we don’t believe we are responsible for the damages that are on the wheel.   

  Customer response

  09/16/2022

  Complaint: ********
  
  I am rejecting this response because: NEVER ONCE did I ever say there was no damage to my wheel when I picked the vehicle up, you NEVER took any pictures and you NEVER bothered to present said images when I questioned you BOTH TIMES I came in to confront you about this issue. as you can CLEARLY see by the images provided there is no possible way for this type of damage to occur from what your manager claimed is "curb rash" not to mention the 2 lug nuts that are clearly damaged in the image that you obviously didn't bother to look at. so no I am going to reject this response on the grounds that you are being blatantly ignorant and arrogant and obviously trying to baseless claims that you NEVER bothered to back up. IF you have said IMAGES then you WILL either provide said images, otherwise don't make claims to something you NEVER did in this case IMAGES that could have saved you all this time and frustration, but as we both know you don't have said images and are only trying to cover for your lack of proper management, and incompetent employees so you can keep suckering others into your sad excuse of a car dealership. As so many others have fallen victim to your practices I have taken it upon myself to contact the ** and request an investigation into your business on the grounds of violating consumer protection laws. 
  
  
  
  Sincerely,
  
  ****** ******

  Business response

  09/19/2022

  from customers complaint  "After I got my car I didn't notice it at the time ... "

  also from customer complaint, "I didn't see it when I did my walk around after picking up the car.."
  
  

  Both are from the customers original complaint to the BBB, 
  That is why customer did walk around - to check for damage, and states he did not see damage.

  Based off customers statement, type of damage compared to work done, we stand behind original statement, 

  that work was not faulty and no damage was caused during servicing of vehicle.

  Customer response

  09/20/2022

  Complaint: ********
  
  I am rejecting this response because: If you actually took the time of day to not be lazy and ACTUALLY LOOK AT THE IMAGES PROVIDED, you will see how quick glance would make it hard to see any damage to the rim. I had mistakenly typed that out of frustration failing to remember at the time that I did not in fact did not do a proper walk around, further more if you actually looked at them you would see blatant damage to 2 of the 5 lug nuts that is obviously from a high powered tool as something of that nature cant be done by hand, nor would I even attempt to take my own wheel off. that fact that you keep failing to look at the images provided and keep trying to hide behind "curb rash" is a blatant slap in the face to me as you keep trying to take me for a damn fool, when you can BLATANTLY SEE the damage done by a tool. I don't know why you keep trying to deny that you damage my wheel but it doesn't surprise me base off your past complaint filings along with many other reviews, why you run your business this way instead of owning up to your incompetent employees mistakes when shown blatant photo evidence is beyond me. you had contacted me via text message on September the 3rd of 2022, and told me your manager would like to talk to me, I had called on September the 6th and was told he wasn't available it is now 2 weeks later and you are now only contacting me through here on the BBB. The images are on here you can clearly see them you just choose to either not look at them or refuse to accept the fact that your employees screwed up. you have still yet to provide the images you claimed to have taken of my vehicle when i brought it in nor was it stated ANYWHERE on any form of documentation that the damage was there when the vehicle was brought in. as of now your story has changed a total of 3 times from here to google.
  
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  11/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I made arrangements with my credit union to finance a new car, so when I went to the dealership I expected to drive home in my new car. Not so. They messed our transaction up so badly it was unrecognizable. It was a complete fiasco, mostly with the financing guy. They keep saying they are going to finish up and fix it, but then they call me every other day to ask for something else. It's been a month and it is still jacked up. Now they are a trying to say I owe them $900 because of THEIR mistake. Unless you want MAJOR drama, you may want to second guess buying here.

  Business response

  02/28/2022

  In regards to the transaction, the customers credit union, and the 'transaction so messed up it was unrecognizable", I reviewed and looked through the paperwork, 
  and I am unsure of what part she is describing. The final paperwork is correct  However we do not want customers to feel that way, and we are offering her (1) free oil change and tire rotation as good will. 
  
  

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought 2019 Colorado brand new is April 2019 After a few months, the touchscreen on console quit working and they replaced radio. In March 2021, the radio quit working and they replaced again. The truck currently has 15k miles. I work from home and don’t drive it much combined with cold climate I did not use AC until June/July. As we moved to another state, unable to go back to dealer. Driving truck one day and we noticed water on floor and took to dealer in Florida. They advised the AC hose was disconnected and all water was draining on to floors and under mats. The Florida dealer connected the hose but stated the carpet has to be removed/replaced (mold?) and the floor has to dry out before they could back. New dealer stated when service was done at Jim Trenary in March, they must have disconnected hose. This truck has had all service completed at Jim Trenary, oil changes, radio and 15k mile service before leaving. They are refusing to take responsibility and make this right.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchase date: 08/10/2020 08/20/2020-brought car back to dealership because throttle indicator light was on on the dashboard. Repair: throttle body was replaced at no charge 06/24/2021- brought car back to dealership because throttle indicator light came back on on the dashboard and was having mechanical issues where you could put the gas pedal to the floor and the car wouldn't go faster than 2mph. Issue was intermittent but happened on the highway several times and vehicle became unsafe to drive. Repair: throttle body was replaced for a second time. Had to argue with dealership to not be charged for having them replace the Exact same part less than a year prior. 06/29/2021- throttle indicator light came back on and same issue with gas pedal dropping to the floor and not accelerating. They sent the car to Lou Fuz who diagnosed the car needing the All Wheel Drive Module Replaced, $830.00. I took vehicle to Car X who found the incorrect part had been put in/ wired incorrectly $1000

  Business response

  10/01/2021

  Request reviewed:

  date  invoice amount paid by customer
  
  Aug 20- 2020   

  #******

  Throttle body replaced
  

  NO CHARGE TO CUSTOMER

   

   

  June 25 - 2021   
  

  #******

  throttle body replaced
  NO CHARGE TO CUSTOMER

   

  
  June 29th -2021 

  #******

  no charge to customer @ Lou Fusz
  

  *replaced the AWD module -- no throttle bottle repair done or needed

  JIM TRENARY PAID $150 deductible for customer

  NO charge to customer -- Jim Trenary paid for customer

   

   

  REGARDING INSTALLATION OF PART -

  by Jim Trenary Chevrolet / Lou Fusz /  CarX
  
  
  
  The part# installed by CarX - IS THE SAME PART # that was installed 

  on 6/25-2021  invoice #******
  
  
  IS THE SAME part # installed by CarX
  
  VERIFIED - same part - installed by CarX 
  as was installed 6/25/2021 at No charge to customer
  
  
  
  
  ------------
  
  
  We find $0 expense or cash outlay by the customer at any point  during any repair by Jim Trenary Chevrolet, 
  and $0 expense or cash outlay by the customer at any point during any repair facilitated and arranged by Jim Trenary Chevrolet.
  
  
  In Addition:
  
  Jim Trenary Chevrolet has verified finding of the installation of the
  SAME PART / SAME PART #  on 9/14/2021 by CarX , 
  

  is the PART & PART # done during the repair on 6/25/2021. 
  VERIFIED PART # PURCHASED - VERIFIED PART # INSTALLED 
  via CarX and additional sources. 
  
  
  In Addition: 
  
  At no time was any repair reimbursement authorized by Jim Trenary Chevrolet prior to repair being made.
  IF the customer would have contacted us- we may have been able to help them again -
  and keep their expense to $0 -- like every previous time before. 
  
  
  Also:
  
  The customer has owned the vehicle since August 10th 2020 - over a year since purchasing the vehicle 
  
  at this point - it is the customers responsibility and no longer owned by Jim Trenary Chevrolet.
  
  
  Lastly:
  
  The false claim / or insinuation 
  

  that the customer paid $830on 6/29/2021

  when in fact Jim Trenary Chevrolet paid $150 and 

  the customer paid $0. 
  
  
  The false claim the incorrect part had been put in when in fact
  it is provable the same part / part # being installed by CarX 
  as was previously installed 
  
  
  Seems to be, at best , multiple misremembering of events and cash outlay. 
  At worst it can appear as an intentional and purposeful attempt to defraud 
  Jim Trenary Chevrolet with false information. 
  
  
  We therefor reject any and all requests from the customer for any financial or any other

  type of compensation regarding this transaction. 
  
  
  Further - we request the customer not engage or try to engage in any future business 

  with Jim Trenary Chevrolet. 
  
  
  We will not be defrauded or spend time reviewing any further false claims or 
  allowing any future possibility of this scenario arising again with this customer. 

  
  We have notated their account and are closing this request - along with notation 

  of the documented information provided in this response. 
  
  
  
  

  Customer response

  10/11/2021

  Complaint: ********
  
  I am rejecting this response because:
  

   

  Firstly on the 29th of July I WAS required to pay $150.00, see attachment. The AWD was NOT replaced because you tried to charge me $830.00 on that date to have it fixed at Lou Fuz because you claimed your technicians were not informed on how to properly to fix the issue. However, when we have a 20% off coupon for any service over the charge of $100.00 that you would not honor at the time because it would not be fixed at your shop, because you were incapable of fixing it. And FURTHERMORE at the time of purchase of the vehicle I purchased a 4 year warranty through your company that so far has not been honored in anyway. I have taken the vehicle to you 3 separate times for the SAME issue. The reason we didn't have to pay the $150.00 deductible the 2nd time is because we had to spend 3 hours arguing about why it was we had to pay for a part that was "fixed" and had to be replaced in exactly 10 months after for the exact same issue. Your company has wasted hours of my time going back and forth NOT getting my car fixed. I was without a vehicle for 2 and a half months total because I was told that there were no rental cars for me at that time. 
  
  
  Sincerely,
  
  ********* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩