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Find a Location

Gateway General Contractors has 1 locations, listed below.

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    Business ProfileforGateway General Contractors

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/28/2021

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Construction Services

    Products & Services

    We specialize in Roofs, Gutters, Soffit, Facia, Windows, and Siding.

    Business Details

    Location of This Business
    9031 Veterans Memorial Pkwy, O Fallon, MO 63366-3094
    BBB File Opened:
    5/7/2021
    Years in Business:
    3
    Business Started:
    10/24/2020
    Business Started Locally:
    10/1/2020
    Accredited Since:
    5/28/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Josh Gray, President
    Contact Information

    Principal

    • Mr. Josh Gray, President

    Customer Contact

    • Mr. Josh Gray, President

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We hired gateway general contractors to complete hail damage work on our property. They let us know that they would meet with our insurance adjuster in hopes that they could get everything covered for us. They told us great news. We were able to get everything covered and we will get everything taken care of for you. However, that was not the case it took six months for them to complete the job which still remains not complete. They finished half a job and let us know that that is all that they were hired to do and the remaining work on the house would need to be done through another company. However, they are requesting the entire amount on our insurance check. They were in direct contact with us an insurance adjuster so they knew the amount that was given for the entire job and told us that they would be able to complete that with the amount that was given. We are left with a damaged facia zero drip edge around the entire roof. We also have damage to the garage wrap that they installed and had damage to our driveway when they delivered materials which they did repair the driveway. They are now suing us for the entire amount of the check, knowing that part of that was her personal property and for the remaining items on the scope of work from the insurance. We requested for him to complete the work, which he refused. Our insurance company also requested for him to complete the work which he refused. At this point, I do not feel comfortable with him, completing the work. We have paid him a total of $3000.
    Read More

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bijan T

    5 stars

    05/29/2024

    Worked with ****** to get a quote on roof replacement after a hail storm. He was quick to get to my house to take a look at the roof and very helpful with dealing with the insurance adjuster. Haven't had the roof installed yet but am looking forward to working with them in the future!

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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