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Business Profile

Window and Door Installation

Nixa Windows & Doors

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    05/27/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    We hired this company to install windows in the fall 2021. They have yet to deliver and install the screens. I have contacted the company owner ***** multiple times and now he is no longer responding to me. Last time I was able to speak to him was in October 2021. I have tried reaching out since. The company also put new siding on our condo and they damaged the deck while doing the work.

    Business response

    06/18/2022

    WOODLANDS CONDO ASSN. CONTRACTED WITH US TO INSTALL NEW SIDING & FIX SOME OF THE DECKS IN . JULY 2021. WE HAVE BEEN DOING WORK THERE FOR 10 YEARS DOING DIFFERENT UNITS OFF AND ON WHENEVER THE  CONDO ASSN. GOT MONEY IN FOR CERTAIN UNITS.WE HAD COMPLETED THE FINAL UNITS & PAID IN FULL FOR OUR PART. WHAT IS LEFT TO FINISH ON THE DECKS AND RAILINGS IS THE WOODLANDS CONDO ASSN. AND HOME OWNERS RESPONSIBILITY. PER THE CONDO BOARD MEMBERS. THE CONDO ASSN IS SATISFIED WITH ALL THAT WE HAD COMPLETED. NOV. 2021

    ***** ORDERED WINDOWS AND PAID ***** ****** BY CHECK.  IN AUG.2021  WE INSTALLED WINDOWS & SCREENS IN *****'S CONDO PER OUR CONTRACT WITH *****.  DUE TO SUPPLY ISSUES IN THE BLDG. MATERIAL INDUSTRY IT TOOK 12 WEEKS TO GET THE WINDOWS.  CUSTOMER FELT THE SCREENS WERE TOO TIGHT.  WE CONTACTED THE SALESMAN AT ***** ****** WHERE THE WINDOWS CAME FROM.  HE INTERN CONTACTED THE MFGER. IT TOOK A WHILE BUT THE MFGER. AGREED TO MAKE NEW SCREENS AT NO COST TO US OR THE CUSTOMER.  BUT IT DID TAKE A WHILE.  WE TOLD ***** HE COULD HOLD BACK $ 500.00 TILL THE NEW SCREENS CAME IN. ***** WAS NOTIFIED THAT THE SCREENS WERE IN AND HE COULD PICK THEM UP AT THE ***** STORE.  WE HAD RETIRED AND MOVED TO THE ST. LOUIS AREA IN  OCT. 2020.   CUSTOMER DID NOT GO & GET THE SCREENS.   2 BOARD MEMBERS FROM THE WOODLAND CONDO ASSN. WENT & GOT THE SCREENS  AND DELIVERED THEM TO *****'S CONDO TUE JUNE 14TH.  WE HAVE NOT YET SENT THE FINAL INVOICE FOR THE REMAINDER $500.00  STILL OWED.   

    THIS SHOULD ADDRESS ALL HIS COMPLAINTS

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BBB Rating & Accreditation

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Contact Information

Ozark, MO 65721-5919

(417) 840-0770

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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