Business Profile
Timeshare Cancellation
Consumer Law ProtectionThis business is NOT BBB Accredited.
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Complaints
Current Alerts For This Business
Pattern of Complaint:
Better Business Bureau is advising consumers to use caution when considering doing business with Consumer Law Protection. BBB has received a pattern of consumer complaints alleging failure to honor a contract or agreement, failure to cancel contracts, failure to contact consumers, misleading sales presentation and poor customer service.
On September 25, 2020, BBB sent a letter to Consumer Law Protection with its concerns. The company responded on October 6, 2020 stating, “We are unaware of a “pattern of complaints” as you stated. Should a complaint be forwarded to you we will respond appropriately and process those concerns with the customer and work to find common ground with them and resolve the issue.”
Consumer Law Protection has not informed BBB how it intends to address the pattern of complaints.
On January 21, 2021, BBB issued a press release for Consumer Law Protection. The link to this release is provided:
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On January 21, 2021 Consumer Law Protection was paid $10,275.00 by me (************************* to end my timeshare contract with ****************************** at **********. I was promised a two year time frame per my contract for the time share issues to be resolved. If Consumer Law Protection was unable to exit the timeshare contract for me, they guaranteed that they would give me a complete and full refund. For the first 2 years I would call Consumer Law Protection and they would give different excuses why the case was taking so long. After two years of no action, I called and requested my refund on April 3, 2023. I was told that my request would have to be reviewed and they would contact me about the refund. However, they never contacted me. I called Consumer Law Protection again on May 1, 2023 and spoke to **** and she said that my request was still under review. I called Consumer Law Protection again on May 17, 2023 and I got a recording that gave an email ********************************* to request my refund. When I tried to email them, the email address does not exist. Consumer Law Protection has stolen my hard earned money and I am not able to communicate with them to get my complete refund. It has been over three years since I signed the contract, trusting this company that appeared to be honorable. Please help me get a complete and full refund from Consumer Law Protection.Initial Complaint
09/23/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Ref: Consumer law Protection supposedly a time share transfer group or time share exit group *************************************************************************************** Ref: Diamond Resorts Member #******* point system Member #******* deeded property Dear Sirs Around October 2020 I paid consumer Law Protection $23,000.00 to get rid of a time share I had with Diamond Resort and **************** of ******** for deeded and un deeded (point system) property. These people put pressure on you by saying the offer is only good for that day and do not let you go home to think about ***** 2023 I receive Cancellation of Debt form 1099-C for $24,627.21 dated 12/20/22 which I filed on my 2022 taxes. This process has taken about 3 years to get rid of one ******* May of 2024 I called consumer law protection to inquire about my other write off and found out that consumer law protection has gone out of business, their phone had a weird message and no one to help me.What must I do to get a refund of mu monies, and get rid of my time share.Initial Complaint
08/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On 3/31/2022, at Timeshare Help Source (THS) presentation at the ****************** in ************ my husband ***************************** and I entered into contract with Timeshare Help Source to exit (terminate) us out of our timeshare ownership at *************************** located in **************** at ******************************* Stateline, **, *****. The Service Agreement: Money Back Guarantee states: THS Guarantees our Service - we will get you out of your timeshare or we will give you a complete & full refund - without set offs or deductions for any expenses incurred in the process of attempting to eliminate said Owners Timeshare Interest. Terms and Conditions: While many terminations are complete within 3 to 6 months, some may take as long as 24 months. Cost of the Contract was $7995.00 which we paid in-full via ***************** Advantage MasterCard ending in 1308 at contract signing 3/31/2022. From 3/31/2022 to 8/26/2024 THS strung us along with contract status always being in process and an update would follow. I made many phone calls where I would get no answer, other calls would be answered and I would always be told they did not yet have any updates. I sent text messages to the sales person, *********************, who processed the contract which went unanswered. I also attempted to locate a new phone number for him, and left a message which also went unanswered. We have continued to pay our quarterly maintenance fees to the resort and the account is in good standing, however, the exit process has not been completed, and this companys claims are totally false. As of todays date, THS is now nowhere to be found, and they still have our money. "Exit Your Timeshare Forever. Guaranteed, is their printed slogan. My last request for status/update via email to THS, was dated 8/26/2024 - and now the phone number we have indicates it is no longer in service. We have been unable to reach them by phone, email, or website, and we realized we had been scammed! Please help us get our $7,995.00 back.Initial Complaint
07/19/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On 09/23/2021 I entered into a contract to get rid of my timeshare "Peacock Suites" and paid $5249.00. Thew contract guaranteed they would get rid of the timeshare or my money back. They alsostated it would take 24 months from the date they received all pertinent documentation. In this case all documentation was sent and accepted in November 2021. When I called to fin d out the status of my case, I discovered that the business does not exist any longer. The telephones have been disconnected and the timeshare specialist is nowhere to be found. His name is ******************* and his Cell numb er is **************, which is also disconnected. I found out this person has scammed many people and this guy needs to be stopped. Apparently he is still doing this under other company names.Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
In July 2014 we agreed to have Consumer Law Protection sell our time shares. The contract stated that if they didn't sell them we would get a refund after 2 years expired. We have not received a refund and cannot contact them/hear anything from them about our refund. They seem to be an very unscrupulous business working out of your state.Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On 1/25/2022, at Timeshare Help Source (THS) presentation at ****************** - *************************************, my husband (*******************************) and I entered into contract with Timeshare Help Source to exit (terminate) us out of our timeshare ownership at *********************** located in ********, **. Service Agreement: Money Back Guarantee states: THS Guarantees our Service - we will get you out of your timeshare or we will give you a complete & full refund - without set offs or deductions for any expenses incurred in the process of attempting to eliminate said Owners Timeshare Interest. Terms and Conditions: While many terminations are complete within 3 to 6 months, some may take as long as 24 months. Cost of the Contract was $5,534.00 which we paid in-full via **** of America Credit Card at contract signing 1/25/2022. From 1/25/2022 to Dec. 2023, THS strung us along with contract status always being in process in the ************** And their email of 4/26/2022, which stated that the exit process is complete and they are sending exit docs to sign and get notarized turned out to be totally false. The exit process has not been completed. Our timeshare maintenance fees were kept current the entire time, and THS is now nowhere to be found. "Exit Your Timeshare Forever. Guaranteed, is their printed slogan. My last request for status/update via email to THS, was dated 10/2/23 - and no response was received; my email to THS on 12/29/23 was undeliverable and we were unable to reach them by phone, email, or website, and we realized we had been scammed! Additional THS contact info: ************************************************************************************, **************; ************************************* VP ************************* - **************; THS Director - ***********************; THS Specialist *********************** - **************; THS QAO - *****************************; ****************, **************** **************; **************. I have additional records upon request. Please help us get our $5,534.00 back.Initial Complaint
04/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Feb 2022- I received a mailing to attend a seminar at ******************, hotel, and conference center regarding canceling your timeshare. After the presentation, I signed a contract with timeshare help source after they presented paperwork from jockey club sapphire, showing all our information of how much we paid and how much company would accept to cancel our contract. We then signed a timeshare service agreement and payment of. $5,889.00 by credit card. We had to submit a notarized limited power of attorney form before they would begin the process. About a year I contacted company by phone to get an update. I was told they could not give out any information until the two year ***** At the two year mark ******** 23, 2024. I tried to contact by phone and the telephone had been disconnected. I checked the website and it had been taken down tried to contact *********************** Director, who had given us his business card number. His number was disconnected.Initial Complaint
04/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
We were invited to a meeting in ****** NY to discuss having our time share maintenance fees eliminated. After listening to their promises, we signed a contract and paid $7329.06 with an agreement that they would finalize this within 24 months or refund our payment. We have attempted many times to contact the company via phone and email. No reply. They seem to have disappeared. Please assist with finding them.Initial Complaint
04/14/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
This business solicited us and other folks that had bought timeshare property; they stated the law had been changed and ultimately they promised to terminate out timeshare ownership. We filled-out a Timeshare Worksheet with information about our timeshare ownership, signed a Timeshare Termination Agreement, and paid them a sum of $14,248.53 to complete this task. This was completed back on 9/2/2020. At the time they had asked us if we were current on our annual maintenance fees, which we hadn't paid for 2020, and they told us not to pay. We called them a number of times during 2021 and were told they were working on it. At one point they told us they were within a couple of weeks of completing the transaction. We got busy with other things and stopped calling them and forgot about it. Earlier this year we received a foreclosure notice from our timeshare resort. I attempted to call Consumer Law Protection and got no response. I called a cell number and left a message, and later received a text with the phone numbers for 2 other gentlemen associated with the firm; I left messages on their phones and got no response back. We paid our outstanding maintenance fees with ran over $6,000 to get caught-up to this year. I drafted a letter to Consumer Law Protection in ******, ** and sent it via certified mail with return receipt requested, and after a few weeks it was returned to me unopened. Issue they took our money and promised to provide a service to terminate our timeshare property, but no service was provided. The Timeshare Termination Agreement has a statement concerning "MONEY BACK GUARANTEE." I either want our timeshare ownership terminated, or I want my money back.Initial Complaint
04/11/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I signed a Timeshare Termination Agreement on 10/1/20 with the above group working with ********************** LLC. They promised they would be able to get me out of the contract or will refund the money I paid them. I liked my timeshare and was only trying to get out of the last contract that I was tricked me into signing, $40K. I wanted to keep the balance of my timeshare. My liaison was *************************** who was wonderful until she got sick ( I do have her email and phone number). The man she was representing (*************************) left the company also and I was reassigned. When over a year went by with no action I started calling more often. I kept checking with ******* while she was there, after she left she continued to help me, and up until this last Thanksgiving it hit the three year ***** They were not responding to calls so I sent a formal request in a letter on 2/7/24 which finally generated a call back and I was told that I do not qualify because I did not keep up the fees. I pointed out that they never requested any maintenance payment once they were notified about the lawsuit. I was told it did not matter, I was required to keep up all payments. I told them the only payments they wanted was the $40K and would not give me a bill for maintenance until I paid the $40K. When I finally figured out the only thing I could do was *** them, I gave up. Then about a month ago, I heard something on one of the news shows that encouraged people to complain about those listed with BBB to give others an idea of what they might face so I decided to try and see what happens.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
124 total complaints in the last 3 years.
30 complaints closed in the last 12 months.