Business ProfileforBranson West Marine and Powersports

I truly wish I could give 0 stars. My uncle dropped his boat off at Branson West Marine for service and then fell ill. He passed away after a few short months. My mother (minister) and aunt (school teacher) were in communication with the service department often (probably 50 calls or more over the couple months of dealing with this). They had explained the situation to the service manager about having to deal with getting titles done with a dead mans boat. The service manager kept saying it was not any big deal, the boat was safe, it wasnt causing any issue being parked in the back corner of the lot, etc. Flash forward a couple months, title work has finally come in and my cousin (single mother school teacher living in Alabama) finally has the right to go get the boat. She calls to set up pickup of the boat and the sales manager gets involved. He tells my cousin that she owes them over $4000 for storage (something that was never once mentioned during the dozens of previous calls with the service department). He gave her an easy out if she wanted, hed be generous enough to buy the Landau pontoon for a whopping $5000 (Im guessing yall can hear that the boat is worth at least double-triple that). After a lot of back and forth, the sales manager finally settled on $500 for storage from a single mother school teacher from Alabama who just lost her daddy and doesnt even have $500 to her name. This lot was either so hard up for cash or so heartless that they decided they needed to hold the last remaining memory of a daddy and daughter ****** for $500. When I went to pick up the boat, I spoke with the sales manager and did definitely give him an ultimatum, return her money, or I would post the story online. They chose the latter.