18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Linda R
1 star04/27/2024
My 98 year old mother in law just received another one of their scam letters. She has never driven a car in her life. I asked to take her name off their scam list. Let's see if that works.Review from Concerned R
1 star03/27/2024
Scam letter received in the mail. Illegally obtaining people's personal information. Vehicle assurance is a scam!Review from Doreen S
1 star02/15/2024
I just received another letter about protecting against a price increase for a car that I do not own and insurance that I do not have!Review from Tina B
1 star02/08/2024
My 82 year old mother was paying for this coverage for 15 months when I realized she had been paying for 4 car warranties on her car. She does not remember signing up for all of them. So a few things happened and we decided she would not be driving anymore. We decided to cancel all of them and get what refunds we could. Of course they all try to keep you!! She called to cancel this policy and was transferred to a man named ****, he was the rudest person she has ever talked to!! Told her she was lying why she wanted to cancel and that the other companies told her to say that and that he had been doing this for 12 years and could tell she was lying!! That she was not going to stop driving, she had to get from point A to point B! Really?? I didnt know she had to have a reason to cancel? Finally he gave her the info to cancel it. She has to send something in writing to get her prorated refund. We will see how it goes. Why would anyone stay with a company that treats them like that!! She has paid them over $3100 so far!!!
Vehicle Assurance Response
02/16/2024
We have received your review and thank you for bringing this to our attention. We apologize for your experience and any inconvenience this may have caused. Your review will aid in the training and development of current and future staff members to help assure our customers are served at the highest level.We received your mothers letter of cancelation yesterday and will be processing her refund check on Monday. She should expect to receive her refund check in **** business days. Vehicle Assurance strives to bring the highest level of service to our customers and we thank you for taking the time to detail your review.Review from Sue E
1 star08/19/2023
Don't own a car, but received a letter stating that my service plan will not be effective. The letter was addressed to somebody that doesn't live here, but had my address on it. I have never done business with them in the past. They don't do their homework very good.Review from Michael M
1 star07/13/2023
I left *********** for better claims service and coverage, but they are one and the same. They denied coverage for a repair that is clearly stated its covered. It isnt listed as not covered, but they are stating the part isnt covered anyways. Customer reps dont return calls or emailsjust send you back thru prompts that lead you to *********** - whose contract I cancelled to go to Vehicle Assurance. Ive wasted thousands of dollars for a contract that has hidden denials for parts that arent listed as not covered. Do NOT waste your moneyReview from Tamera N
1 star04/08/2023
I received a letter about extended coverage on a 2014 ****** Altima and I don't own a 2014. I own a ****** but it wasn't that. I would like very much if the letters would stop.Review from Cee L
1 star04/06/2023
I am also getting letters constantly from Vehicle Assurance...Can't these people be stopped for harassment??? I do not wish to call as they will then by calling me at all hours. Trying to get rid of the OTHERS that are constantly harassing me even after I block the number.Review from Jeanne L
1 star02/23/2023
Continue to get mailings and calls even though I've asked them to stop. They'll say they removed me from future calls and making but yet it continues. This should not be allowed.Review from James T
5 stars11/07/2022
I purchased this warranty because I knew I wouldnt need it. But my transmission went out and I thought, here goes the fight. When ******** called them, they sent a representative and they approved it and had it changed. Co-pay was $100.00 Hard to believe it
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