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Business Profile

Auto Service Contract Companies

Automotive Protection Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Complaints

This profile includes complaints for Automotive Protection Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Automotive Protection Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this warranty on my 2020 ****** murano 06/01/2024, then another co called with a better price so I canceled, then I called back to make sure they hadn't till then, I called several times for my refund still haven't received, I just want my ****** back.

    • Initial Complaint

      Date:08/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 31, 2024 I took my car in for a noise that I was hearing in my frontend of my vehicle and there was also the problem of my vehicle attempting to cut back when I was attempting to speed up. The estimate is attached. I purchased the auto protection plan at a platinum level and the company told me that they downgraded the coverage when the mileage reached ******* miles. That change took away the coverage that needed repair. I want to express that I paid for the entire amount of $5319 at the Platinum level and there should not be the opportunity to downgrade my policy and not pay for the service. My coverage is stated as concluding at ******* or 5-15-2026. Warranty on the car covered my vehicle for ****** miles If the coverage suspends at *******, then I have essentially paid $5319 for ****** miles, or a total of ****** miles. My car record at ********** Mercedes of ****** will reveal that I do all of the required services in a timely manner. Please help, I believe that I have been taken advantage. I thought this was a reputable company that I was dealing with and the cost as you can see was very expensive. I purchased the Platinum Plan so that my car would be taken care of, but in lieu, I have been taken advantage of. And I have been treated very rudely by the company representatives.

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2024 I contacted Guardian Protection Group and asked about an extended warranty for my 2020 RAM pickup truck. I ask for the price and other info and sent them ****** using my debit card with the understanding I could get my money back within thirty days if I requested it. I found a different company a couple of days later that was better for the truck in terms of coverage. I called and requested my refund on 2-14-24. It is now 6-10-24 and still no refund. I have contacted them monthly since February and still no refund. Their contact number is ************.

    • Initial Complaint

      Date:10/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel my contract with them since I filed a claim and they are now not honoring my claim. They told me the reason it was denied was for road conditions and wear and tear on the vehicle which are things that can't be controlled. They told me if I cancel I will only be refunded a certain percentage. They are not honoring the contract I signed. They refuse to tell me how much they will refund me.  

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/30/23 I saw a red light come on my car when I was driving home. On 1/31/23 the light was still on so I stopped in ***** **** I thought it was my washer because I had been using it a lot. ***** looked and told me it was my engine light and I needed to call the dealer. I called the dealer that I go to all the time and they said they did not have a opening until 2/20/23, so I asked them to give me a dealer closer to me and they did. I called them and they gave me a date for 2/2/23. I took my car in and waited I gave them all the info and my warranty card they called and said I needed to get information from the former dealer and send in that information which I did and they sent the information. The dealer gave me a copy of what was sent. I was informed that the Automotive Protection company would not pay for the repairs because of error in the mileage and I looked at the mileage and they had it as having been lower than it was and I checked my papers and they were right. I called the dealer back and told them and they checked and said it was a error and sent in the correct mileage and again they refused to okay the repairs saying that I had not had my car service like I was supposed. I drove my car from six months out the year and when I took it out of storage I always had it serviced. The warranty company asked me when I noticed the light and I told them on 1/30/23 and they told me I had been driving that car for over a thousand miles and the light was on I told them they were not telling the truth because my car was serviced in 11/22/23. I don’t drive that much plus the car was sitting for 2/1/2 weeks. All I wanted was my car fix. I was willing to pay my part for repairs but I was not going to pay for what I thought I was paying for help when it was needed . Can you help me I don’t want to have a car note? I’m too old.

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to cancel with them. Every time I call the recording pick up and then says goodbye.

      Business Response

      Date: 01/03/2023

      This letter is in response to the above referenced complaint received by your office from **** ******.

      We have attempted to contact Mr. ****** regarding his request but have been unable to speak with him.  Mr. ****** may also contact our customer support department regarding his request.

    • Initial Complaint

      Date:11/02/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An extended warranty was purchased through Automotive Protection company for my 2018 Silverado **** truck. My claim was denied on October 31st by Auto Guard (which is another bad company). The reason given for denial of the claim was that my vehicle is considered commercial. In the warranty book the definition for commercial use does not fit my vehicle as it is not being used for any of those reasons defined in the definition. The weight of the vehicle puts it in the category of commercial although its a private vehicle. Autoguard is denying my claim because they said a box was not clicked on the application. Automotive Protection administrative staff refuse to speak to me concerning the application in helping me resolve this issue. I have spoken to ******* a few times and *****, as well as my husband seeking assistance with this matter and each company is blaming the other while my vehicle sits at the dealership not being repaired. When I spoke with **************** informed her that I wanted to cancel this warranty but the company continues to take my money and offers no help with resolving this issue for my claim. This is robbery from both ends with Automotive Protection and Autoguard. Automotive Protection is selling these warranties grabbing money without any concern with how it's impacting customers like myself who work hard for their dollars. They just keep taking the money and I'm tired of it! I just want the service I have been paying for with this warranty since 11/24/21 when I purchased the warranty. I should not have to fight to get my vehicle repaired under this warranty but I am. This fight is costing me time, undue stress and mental anguish as these companies pass the blame to each other while they continue to make big bucks off older people like myself. I just want my truck repaired as I have paid for this warranty to cover it. It's unfair and down right wrong that these companies are finding every little loop whole to deny my claim.

    • Initial Complaint

      Date:06/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/3/21 In contact with a *** from Automotive Protection Group. I purchased the Platinum Plan with the agreement that I could cancel within 30 days with a full refund. I inquired if they are affiliated with our Dealer, ************************* and he said, yes that they take over when our warranty runs out. They deducted $204 down payment from my account. I contacted *************************, and they said we had purchased the extended warranty from them and they are not ,in any way, affiliated with this company. 10/18/22 sent email cancelling and called them on 10/18/21. Talked to ***** told him to cancel. He said he would **** file and no payments would be taken. 11/5/21 they took a pmt of $160.69 from my account. 11/12/21 Called ****. He stated I would not get refund, over 30 days. I told them that was their fault, NOT MINE., because it was supposed to be cancelled on 10/18/21. After a heated argument, he put me on hold, came back on the line, apologized and said I would get a full refund of $364.69. I received check for $179.49, which was no good. (No funds available) Called ****, said to take back to bank and they cashed. They still owe us a balance of $185.20 and have lied to me numerous times ,stating check has been mailed. Still have not received. Since that time, I've called **************** almost every week and talked to a ***** ************ and a **** and they all tell me that the check would go out that week on Friday, and I still have not received a check, the last time being on 4/6/22, **** said the check would be sent on 4/8/22. Still no check. I've tried to be decent about this, but I'm tired of being lied to.

      Customer Answer

      Date: 04/26/2022

      Company Tell us why here...The name of the Company is:  Automotive Protection Group    *************************************************************************; Phone ************     

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 16 2021 i purchase a service contract, contract number CGC24515730 from carshield with a down payment of $495.00, 29 July 2021 i cancel that service contract within the specify limit for a full refund. carshield is stalling on refunding me.

      Customer Answer

      Date: 05/24/2022

      **********************************************************

      That is my full mailing address.

      Business Response

      Date: 05/25/2022

      Thank you for reaching out to us.

      The number provided in your complaint is not a CarShield contact number. We also have no record of you purchasing a contract. 

      Please send a copy of your contract or a bank statement to ****************** so that we can further investigate this matter. 

      Customer Relations

      CarShield is here to address your concerns. CarShield is suing the BBB-*********.CarShield recently filed a lawsuit against the BBB-*********. The lawsuit asserts that the BBB- ********* is biased against CarShield and that the BBB-********* has used improper means through the use of misrepresentation relating to CarShield.  A copy of the lawsuit is available at http://www.BBBBias.com

      Customer Answer

      Date: 05/25/2022

      I sent a copy yesterday.

      Business Response

      Date: 05/25/2022

       

      This is not a CarShield contract.  The contract you purchased is from ******** which is not associated in any way with CarShield. The contact information for ******** can be found at the bottom of the application page you attached to your complaint. 

      Customer Relations

      Business Response

      Date: 05/31/2022

      To Whom It May ******* (BBB): **************************** is an administrator of vehicle service contracts. We are paid a fee by third-party sellers to administer the service contracts. The sellers usually use the services of multiple administrators. We do not engage in any marketing directly to consumers of any type.  The consumer was sold by Automotive Protection. LLC, this information has been provided to the consumer on several occasions. The consumer will need to request a refund from the company that sold the policy.

       

      Signed,

      ****************************

    Automotive Protection Group LLC is NOT a BBB Accredited Business.

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