Additional Complaint Information
Customer Complaint:
BBB has received customer complaints about Client Services which allege repeated phone calls and difficulty obtaining answers regarding alleged debt owed. The company has responded to concerns brought to its attention.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company calls my phone every day, sometimes multiple times a day, with an auto dialer. I told them they have the wrong number and asked them to remove me from their call list, but they continue to call. I have received calls every weekday except July 4th (when they were closed) for 2 (two) weeks now from at least 10 (ten) different numbers, sometimes waking me. I block the number and they call from another number. I do not want to hear from them anymore -- especially harassing me daily. I have that right to stop being called/ harassed / bothered when I tell them to stop and that they are calling the wrong number.
Business response
07/16/2024
BBB Response
*************************
Via Online Submission
July 16, 2024
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ********************* claims.
We received ********************** phone number as a possible contact for a customer in our office. There have been no previous contacts with *************************. CSI invalidated ********************* number and ************************* will not receive any more phone calls from Client Services Inc.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I appreciate the explanation provided and expect that this promise will be honored. Please forward them a copy of this if appropriate.
Sincerely,
*************************Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with SYNCB/PPC, I do not have a contract with Client Services Inc. They did not provide me with the original contract as requested.Business response
06/27/2024
BBB Response
*************************
Via Online Submission
June 27, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******************** claims.
We received ******************** account on 4/26/2024 from our client, the original and current creditor. There have been no contacts with ************************* and Client Services did not receive any prior requests for validation of debt. The request for validation of debt has been forwarded to the current and original creditor.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
06/27/2024
Complaint: 21893105
I am rejecting this response because:
Client services has had contact with me and sent this letter on 6/13/2024. I have not received the original contract validating my debt. As is why I asked for this account to be deleted from my credit report. I will be reaching out to the three credit bureaus in 30 days if i dont get a validation letter.
Sincerely,
*************************Business response
06/30/2024
BBB Response
*************************
Via Online Submission
June 30, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******************** claims.
The request for validation of debt has been forwarded to the current and original creditor and is in progress. Client Services does not report to the credit bureaus.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im not liable for this debt with PayPal credit. I dont have a contract with Client Services Incorporated. They failed to provide me with an original contract.Business response
06/27/2024
BBB Response
*******************************
Via Online Submission
June 27, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ************************ claims.
We received ************************ account on 4/26/2024 from our client, the original and current creditor. There have been no contacts with ******************************* and Client Services did not receive any prior requests for validation of debt. The request for validation of debt has been forwarded to the current and original creditor.
CSI apologizes for any inconvenience experienced by *******************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with Paypal credit. I do not have a contract with Client services Incorparated, they did not provide me with the original contract as i requested.Business response
06/03/2024
BBB Response
***********************
Via Online Submission
June 3, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that *********************** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ************************* claims.
We received ************************* account on 3/5/2024 from our client, the original and current creditor. There have been no contacts with *********************** and Client Services did not receive any prior requests for validation of debt. The request for validation of debt has been forwarded to the current and original creditor.
CSI apologizes for any inconvenience experienced by ***********************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
06/10/2024
Complaint: 21784019
I am rejecting this response because:
I did not sell, gave my consent or granted written permission for sharing my perssonal and sensitive information ( phone number, adress, social security number or item number) with Client services Incorporated, therefore i need these accounts cleared off my account immediately.
On 06/04/2024, I asked via Phone call and Email to Client Services Incorporated for send me my paypal credit account information.
I need the original contract of the debt, terms and conditions with my wet signature on it, I need the original creditor information such as the name, address, and phone number of that company.
Sincerely,
***********************Business response
06/17/2024
BBB Response
***********************
Via Online Submission
June 17, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that *********************** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ************************* claims.
Our client is still the original and current creditor and Client Services does not report to the credit bureaus. The request for validation of debt has been forwarded to the current and original creditor. As of June 17, 2024, the validation of debt is still pending.
CSI apologizes for any inconvenience experienced by ***********************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company continues to call me when I have repeatedly told them I do not have a debt with them. The debt they are calling about was removed from my credit report BY THE ORIGINAL CREDITOR because it was not mine. My ex husband had taken out a loan in my name after we were divorced. Since it was removed BY THE ORIGINAL CREDITOR from my credit as IT WAS NOT MY DEBT, why is this company still calling me from MULTIPLE numbers?!? I block one, and they call from another. At this point it looks like harassment. It feels like harassment. Hmmmmaybe it IS harassment. ***** and desist immediately. Stop calling my acquaintances and me. This is not my debt. I am not interacting with you anymore. In any capacity.Business response
05/28/2024
BBB Response
*************************
Via Online Submission
May 28, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****************** claims.
We received **** McCarters account on 5/9/2024 from our client, the original and current creditor. On 5/23/2024, ************************* stated this was fraud and requested no more contacts. The fraud claim was forwarded to the original and current creditor and the account was placed in a cease and desist status. ************************* will not receive any more contacts form Client Services,**** regarding this matter.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
05/29/2024
Complaint: 21750584
I am rejecting this response because:
The representative was rude and condescending. Also, the company calls associates or in my case my ex husband to get information about me. Totally illegal.
Sincerely,
*************************Business response
05/30/2024
BBB Response
*************************
Via Online Submission
May 30, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****************** claims.
There were two contacts with *************************. Both agents were professional. The second agent was attempting to obtain information for the fraud claim. All calls were reviewed and there were no other phone numbers called while **** McCarters account was in our office.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I continue to get frequent daily calls from these people but no one can tell me what debt I supposedly owe and it is always a different amount. The answer of the place i did get from one representative i have never even heard of. I asked if there was a website of some sort and they advised they do not have one. They are also calling my family and leaving messages for me threatening legal action. I am demanding these calls STOP! HUNDREDS of different area codes and numbers they call from!!Business response
05/13/2024
Tell us why here...BBB Response
*** ****
Via Online Submission
May 13, 2024
RE: Complaint # ********
Client Services, Inc. (CSI) is a financial services provider, which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that *** **** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *** ****’s claims.
Client Services, Inc. does not have any information that matches *** ****’s information that was provided. Client Services’ phone recordings were checked and the phone number provided by *** **** has not been called by Client Services, Inc. Client Services, Inc. believes it is another company that is calling *** ****.
CSI apologizes for any inconvenience experienced by *** ****. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Got a call from this place. I do not have a contract with this company nor do I owe them anything. The call was threatening and will not be tolerated! If calls persist legal action will be taken due to the illegal threats via voicemail!Business response
05/07/2024
BBB Response
***********************
Via Online Submission
May 7, 2024
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ************************ has taken the time to make the company aware of the situation,and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****************** claims.
Client Services, **** does not have any information that matches ****************** information that was provided. Client Services phone recordings were checked and the phone number provided by *********************** has not been called by Client Services, **** Client Services, **** believes it is another company that is calling ***********************.
CSI apologizes for any inconvenience experienced by ************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Client Services, **** I do not have a contract with them, and they did not provide me with a copy of the orinigal contract as requested.Business response
04/16/2024
BBB Response
*******************************
Via Online Submission
April 16, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ********************** claims.
We received ********************** account on 3/12/2024 from our client, the original and current creditor. There are no previous contacts with ******************************* and Client Services did not receive a prior request for validation of debt. Per ********************** request, the validation of debt request has been sent to the original and current creditor.
CSI apologizes for any inconvenience experienced by *******************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
04/18/2024
Complaint: 21575342
I am rejecting this response because:
as the primary point of contact for the alleged account, this company should have access to the information immediately. In light of the fact that they have reported inaccurate information, asking for time so they can retrieve anything from another source is unreasonable.
Sincerely,
*******************************Business response
04/22/2024
Tell us why here...BBB Response
*******************************
Via Online Submission
April 22, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******************************* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ********************** claims.
CSI apologizes for any inconvenience experienced by *******************************. As mentioned above, CSI does not purchase delinquent debt therefore, the information requested by ******************************* must come from the original and current creditor. And CSI does not report information to the credit bureaus. The validation of debt will be sent to ******************************* as quickly as possible.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a voicemail from a Client services company and called number back at ************ to see what person was speaking of lawsuit case. First, the representative *********************** steam-rolled the conversation and would not let me finish a complete sentence. I asked for company name he represents and how to tell if this was a valid company while also letting him know that I am hearing impaired. He stated Credit Services based out of ********(which I have never heard of), and he sated he was calling on behalf of Global and began hurriedly asking questions regarding my last 4 of my social, lawyer's information, etc. However, he would not supply any information when I asked for verifying details. I was able to squeeze into the conversation that I was unable to reach anyone from Global by emails and I was told by a representative last week that I was supposed to be sent a letter or email by Global in Jan of 2024, with notification of the debt consolidation company that they pawned me off to is now in litigation and being sued by 6 lawyers and is shutting down. I never received a return call from representative ****, as promised, nor did I ever receive said letter, which caused me to lose even more money to this scam company as well as the fraudulent Clear Creek Credit which was supposed to be assisting me(never did). I would not supply *** ****** with any information and I expressed to him that I am unfamiliar with his company and he did not provide any other details that I could verify. He just turned it around on me by stating that he was not going to be able to help me, without me providing him with pertinent information and details. I felt harassed, bullied, and again scammed, I still do not know or understand why this "company" would blindly call and then not understand that I am wary of providing any information over phone due to being ripped off by Global LLC and Clear Creek Legal for over $3000.00 and I only want all of my money back. This person made me feel like a victim all over again and I am already traumatized by this whole event.Business response
04/15/2024
BBB Response
*****************
Via Online Submission
April 15, 2024
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ***************** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******************* claims.
Client Services, **** does not have any information that matches ******************* information that was provided. Client Services phone recordings were checked and the phone number provided by ***************** has not been called by Client Services, **** Client Services, **** believes it is another company that is calling *****************.
CSI apologizes for any inconvenience experienced by *****************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
04/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I get continuous calls from a number. I called the number to find the name of the business, to which they gave me their name. I informed them I am on the *** list and not to call me again. Today, 4/9/24 they called again. After googling their name, I find they are a collection agency. I owe no money to anyone!Business response
04/10/2024
Tell us why here...BBB Response
*************************
Via Online Submission
April 10, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation,and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *************************** claims.
We received *************************** phone number as a possible contact for a customer in our office. ******************** has invalidated the number and ************************* will not be receiving any more phone calls from CSI.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
92 total complaints in the last 3 years.
33 complaints closed in the last 12 months.