Important information
- Customer Complaint:BBB has received customer complaints about Client Services which allege repeated phone calls and difficulty obtaining answers regarding alleged debt owed. The company has responded to concerns brought to its attention.
Complaints
Customer Complaints Summary
- 97 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive multiple calls from this company every day. Always the same area code and usually the first three digits are the same, with variations of the last four. A family member looked up the number and it clearly belongs to **. My name is ******* ******. Im 88 years old, retired government intellignece, and have not had a debt in my life. I presume they are trying to contact my son. My son does not live with me and I have no information about my son to disclose to this company. I would like them to stop incessantly calling my number and disrupting my peace.
Business Response
Date: 04/07/2025
BBB Response
******* ******
Via Online Submission
April 7, 2025
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services*****. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******* ****** has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* ******* claims.
We received ******* ******* number as a possible contact for a customer in our office. ******* ******* phone number has been invalidated and ******* ****** will not receive any more phone calls from CSI.
CSI apologizes for any inconvenience experienced by ******* ******. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Initial Complaint
Date:03/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** **** ************************************ March 26, 2025 Client Services, ***************************************************************************************************** Re: Dispute of Debt -- Reference Number ******** To Whom It May Concern,I am writing to formally dispute the validity of the debt referenced in your letter dated December ****** (Reference Number ********), allegedly owed to ***************Please provide the following information:1. Verification of the debt, including a detailed accounting and how the amount of $2,102.07 was calculated.2. The name and address of the original creditor, if different from ***************3. Copies of any documentation bearing my signature that demonstrate my liability for this debt. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA).Since it does not meet the legal standards for reporting, I request its immediate removal.Until you provide the requested validation, please cease all collection activities on this account. I also request that you do not report this debt to any credit bureaus until the matter is resolved.Thank you for your prompt attention to this matter. I look forward to your timely response.Sincerely, ***** ****Business Response
Date: 03/26/2025
BBB Response
***** ****
Via Online Submission
March 26, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ***** **** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** ***** claims.
We received ***** ***** account on 12/6/2024 from our client, the original and current creditor.
***** ***** dispute claim and request validation of debt has been forwarded to the original and current creditor.
***** ***** account has also been placed in a cease and desist status and ***** **** will not receive any more communication from CSI regarding this matter.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer Answer
Date: 03/30/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
***** ****Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***** or **************. I do not have a contract with Client Services Inc. They did not provide me with the original contract as I requested.Business Response
Date: 03/25/2025
BBB Response
******* *****
Via Online Submission
March 25, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ******* ***** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* Riedys claims.
We received ******* Riedys account on 1/26/2025 from our client, the original and current creditor. There have been no previous contacts with ******* *****.
******* Riedys request for the original contract and validation of debt has been forwarded to the original and current creditor.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing in reference to my recent credit report investigation conducted by your agency.Upon review, I have identified several items on my report that I believe to be inaccurate or unverifiable.Under 15 U.S. Code 1681e(b), it is required that a consumer reporting agency must follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual. Therefore, I request that you re-examine the following items on my credit report to ensure they meet the accuracy standard set forth under the law.Further, according to 15 U.S. Code 1681i(5), if any information on my credit report is found to be inaccurate, incomplete, or unverifiable, it must be promptly deleted or modified. Additionally,you are required to notify the furnisher of that information of its ************* facilitate this process, I have outlined the specific items I am disputing:Care Credit **************** Bank Card Discovery Card Thank you for your attention to this matter. I look forward to your prompt response and the timely correction of any inaccuracies on my credit report.Business Response
Date: 03/24/2025
BBB Response
****** *******
Via Online Submission
March 24, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ****** ******* has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** Godinezs claims.
We received ****** Godinezs account on 1/25/2025 from our client, the original and current creditor. There have been no previous contacts with ****** *******.
****** Godinezs dispute claim has been forwarded to the original and current creditor for review.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am disputing an invalid account reported by (credit / collection agency name) on my credit report. This account is inacurrate , unverfied and violates the FAIR CREDIT REPORTING ACT. ( ****) . Since it does not meet the legal standard for reporting, ********** its immediate removal. If the furnisher cannot provide proper validation, it mustbe deleted per federal law. (15 U.S.C * 1681)Business Response
Date: 03/17/2025
BBB Response
****** ***** *********
Via Online Submission
March 17, 2025
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ****** ***** ********* has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ****** ***** Sanmartins claims.
Client Services, **** does not have any information that matches ****** ***** Sanmartins information that was provided. Client Services checked name, address, and phone number that was provided by ****** ***** ********* and is unable to locate ****** ***** ********* in our system. CSI does not report to the credit bureaus.
If ****** ***** ********* is able to provide any additional information, CSI will further investigate ****** ***** Sanmartins concerns.
CSI apologizes for any inconvenience experienced by ****** ***** *********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer Answer
Date: 03/23/2025
These are 2 account with same company. I dispute to different letter from them . It doesn't specify here which one we are referring too, so we put bothInitial Complaint
Date:03/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received calls from different numbers by Client Services seeking contact. As it is over the phone and there is no evidence it is legitimate and not a scam. We have no outstanding debts and definitely not in ********. If the want information or contact, it needs to be by hard copy correspondence with information / proof of any outstanding debts.Business Response
Date: 03/14/2025
BBB Response
**** *****
Via Online Submission
March 14, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that **** ***** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of **** ****** claims.
Client Services, **** does not have any information that matches **** ****** information that was provided. Client Services phone recordings were checked and the phone number provided by **** ***** has not been called by Client Services, **** Client Services, **** believes it is another company that is calling **** *****.
CSI apologizes for any inconvenience experienced by **** *****. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer Answer
Date: 03/16/2025
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
**** *****Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Citi **********. I do not have a contract with ************************** they did not provide me with the original contract as I requested.Business Response
Date: 03/11/2025
BBB Response
***** *****
Via Online Submission
March 11, 2025
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services****** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ***** ***** has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Norae Clarks claims.
We received Norae Clarks account on 10/20/2024 from our client, the original and current creditor. There have been no previous contacts with ***** *****. Norae Clarks request for validation of debt has been forwarded to the original and current creditor.
CSI apologizes for any inconvenience experienced by ***** *****. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9 phone calls from Client Services so far today. My outgoing message very clearly states that calls which do not leave information WILL NOT BE RETURNED. They continue to call incessantly. Please make them stop.Business Response
Date: 02/27/2025
BBB Response
***** ********
Via Online Submission
February 27, 2025
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ***** ******** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** Harrisons claims.
Client Services, **** does not have any information that matches ***** Harrisons information that was provided. Client Services phone recordings were checked and the phone number provided by ***** ******** has not been called by Client Services, **** Client Services, **** believes it is another company that is calling ***** ********.
CSI apologizes for any inconvenience experienced by ***** ********. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Client Services Inc. I do not have a contract with the collection agency trying to collect from me. They did not provide me with the original contract as requested.Business Response
Date: 01/08/2025
BBB Response
******** Leader
Via Online Submission
January 8, 2025
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services*****. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ******** Leader has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******** Leaders claims.
We received ******** Leaders account on 7/18/2024 from our client, the original and current creditor. On 12/2/2024, CSI received ******** Leaders request for validation of debt. Statements were sent to the consumer on 12/3/2024. Validation of debt has been requested and will be sent to ******** Leader. CSI does not conduct any credit reporting and has submitted a credit reporting dispute to the original and current creditor.
If ******** Leader would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by ******** Leader. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Client Services****** I do not a contract with ************************** and they didn't provide me with the original contract as I requested.Business Response
Date: 12/17/2024
BBB Response
***** ****
Via Online Submission
December 17, 2024
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence. CSI does not report to the credit bureaus.
CSI appreciates that ***** **** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** **** claims.
We received ***** Samsaccount on 11/29/2024 from our client, the original and current creditor. There have been no previous contacts with ***** ****.
***** **** request for validation of debt and original contract has been forwarded to the original and current creditor.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****
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