Business ProfileforNeighborhood Garage Door Repair & Service

On 6/1/23, we sent the following letter; it came back "not deliverable" even though we used the address from their website. This is edited for length and provides all the info you need:"On 3/6/23, a tech from your company replaced a spring on our garage door. On 3/18/23, we had to have the second replaced. We used a different company. On 3/6/2023, we paid you $647.33 for one spring, including install. We have learned this is more than TWICE the normal cost. The part we paid totaled $435.59, $100+ over what SHOULD have been the total price for this job. Your tech used a 250x2x32 spring - not adequate for the weight of our door. It was lifting only 140 lbs, and led to the breaking of the second spring. Your tech used an aluminum spring, not an industry standard steel spring. We left two unreturned messages for your **** ********************** **** using the number provided by your ************, ** location *************, exts **** and 1665).On 3/18/23, we had another company replace the second spring in our garage. So now we've: 1. Paid an additional $615 for TWO springs, including install, because the spring your tech installed was inadequate.2. Learned that the spring needed for our garage to be adequately equipped is a 262x2x38, not what your tech installed, which is why the second one broke.Therefore: (A) Despite paperwork agreeing to the work done on March 6, we did NOT agree to inadequate materials, price gouging, and a second spring failure due to the inadequate materials used by your installer; (B) Your company provided at best unethical pricing and product installation, at worst a dangerous product and a deceptive pricing structure. (C) We have paid $647.33 for a product and service we can't use.What compensation are you going to provide us? We would like the $435.59 paid for the spring your tech installed; it's worthless to us; we can also return the spring so you can use it on an light-weighted garage door for someone else."Refund request: $435.59.