Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Flesner Wentzel $5000 on 09Aug23 regarding case 1711-FC01509-01 for my partner, ***************************. This money was not applied to the trust account and now they have filed to withdraw and blocked ********' access to MyCase where billing information can be found.Is this considered grand theft?
Business Response
Date: 03/12/2024
Our profession has ethical rules which we are required to comply with. Those rules include parameters regarding confidential information and when it can be revealed. As a result, we are unable to respond to complaints through your service.Customer Answer
Date: 03/13/2024
Complaint: 21396720
I am rejecting this response because:
I am unsatisfied with the service provided by this business and would like a refund of the money paid to them for the service. They did not once act in the best interest of their client nor provide the service the client requested and I paid for. A formal complaint will be filed with the ************************ and fee dispute resolution program, but Flesner Wentzel could make this easier on us after everything they have done and just return my money.
Sincerely,
*********************************Customer Answer
Date: 03/13/2024
Attached are other payments made to Flesner Wentzel that I would like reimbursed.
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