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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello. **** rekeyed several locks all to the same key in August 2022 and cut several new keys to fit. A month or so ago I found out two keys don't work all the locks (I assumed he checked them all before he left). I've called numerous times over several weeks at various times, but he never answers, and the voice mail is full. I sent an email a week or so ago with no response and mailed a letter with no response. I have not gone to his place of business because it's out of the way, and I assume he's in the field most days anyway. **** was very good to work with, so this lack of response is very surprising. Maybe he's gone out of business, has had some serious health issues, or even passed away? Thank you.Business response
03/09/2023
I have not received any communication from this customer since the day of the job. A text message or call would have resolved the situation immediately.Customer response
03/09/2023
Complaint: ********
I am rejecting this response because:
As I noted in my complaint, I called the number on the *** website and the keychain left with me *************) several over a couple of weeks. **** never answered the phone and never responded to those calls, and the voicemail is always full, so I can't leave a VM. I also sent an email to the address on the *** and a letter to the address on the *** site (see attached), and **** never responded to these either.As noted, I was surprised because **** was very helpful and good to work with originally. I feared he might have had a health crisis. If he's available, I'd like to work with him again. Please have him contact me.
Sincerely,
******* ****** **
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Contact Information
820 S Main St
Saint Charles, MO 63301-3306
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.