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Business Profile

Outdoor Living

Take a Hike Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Living.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on Jan 12 for bike grips for the amount of $34.90. A shipping label was created on Jan 15. Nothing has happened since then. I have not received my order and it hasn't even shipped yet. I have called the business several times and always there is a message to leave a voice mail or text them. No one ever answers the phone and the voice mailbox is always full. I have texted them 6 times and not gotten a response from the company. I would either like to receive my order or a refund for the full amount. The order number is *****. Any assistance you are able to provide is greatly appreciated. Thank you!

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the Jan 3 I purchased a tool kit to repair a bicycle. I found Take a Hike Shop online and they had a sale. I made an order and received an order confirmation. That is the last that I heard from them. The voicemail is full, I tried emailing them and using their chat line, no response. They said it was a 2-9 day shipping window. No communication with them. I looked online at the BBB website and you have many complaints against them. Well basically they are scammers. People order stuff and they never ship stuff. I started a dispute with my credit card company.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/16/2022 I placed an order (Order# *****) on TakeAHikeShop.com for a Park Tool Chain Checker (CC-2). On 8/18/2022 the transaction for $34.90 cleared my bank account and on 9/13/2022 I received a shipment confirmation email from the merchant. I still have not received the item and the **** website shows that the item is "not trackable." I have attempted to contact the merchant via phone, text, email, and their website-based chat function and have been unable to reach anyone through any of those means to resolve this issue.

  • Initial Complaint

    Date:01/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Garmin speed and cadence sensor (order # *****) from TakeAHikeShop.com on 12-29-2022. TakeAHikeShop.com printed a **** shipping label on 12-29-2022. After tracking the package on the **** website, I found that the order had not been picked by **** for over a week. I have repeatedly tried to contact this business by phone (mailbox full), text (businesses preferred method) and e-mail. On 1-6-2023 I e-mailed TakeAHikeShope.com for a full refund to my credit card by the end of business on 1-6-2023. As of 1-7-2023 no refund has appeared on my credit card statement. I'm filing this complaint because of approximately 20 complaints that have been filed in the past that seem to follow the same pattern.

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Goods Purchased Never Delivered 11/15/22 Ordered 4 parts that website said was in stock and would be delivered in 2-9 days. Order # ***** 11/16/22 received order confirmation and credit card charged the purchase price of $50.80 11/22/22 Still hadn't received goods or communications about order. Emailed asking about order, within hours I received an automated email that a shipping label was created. 11/27/22 Still hadn't received goods or communications, **** tracking number states label created at self-serve kiosk, waiting for package. 12/12/22 Try to communicate through their chat feature on the website, no response. 12/12/22 Send another email, still no response. 12/12,13,15/22 Try to phone, get voicemail in which the mailbox is full 12/15/22 Still no goods, no communication. Filed a dispute with my CC company and reporting them here.

  • Initial Complaint

    Date:11/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a set of manitou markhor **** mountain bike forks on July 25 2022 order number ***** for a total purchase price of $274.58 from takeahikeshop.com , I have repeatedly called with no answer , unable to leave a message due to full voicemail box , I have texted their text line numerous times , no answer , emailed , no answer , I had even payed an extra $10.58 for a 2 day shipping , it has now been 5 months and I have received nothing I have disputed it with my credit card and they disputed that and had won , I had asked them in email to send it or send me a refund and Ive heard nothing and received neither at this point I purchased the item from another store and just wish for a full refund

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/20/2022 confirmation of an order was provided by TakeaHikeshop.com for a $88.00 item. Payment was rendered immediately. After waiting the declared shipping period (2-9 days) attempted to contact retailer using their provided methods. No response was provides for Takeahikeshop nor were calls answered or returned. No shipping confirmation has been provided nor product delivered. This seems to be the continued case with this retailer. As of 11/07/2022 it appears they have begun a "Thanksgiving" promotion so site appears actively maintained. This site appears to be a fraudulent retailer. In research they appear to have a brick and ****** storefront as well in ******************, ********.

  • Initial Complaint

    Date:10/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some bicycle parts from Take A Hike Shop online. I paid for expedited shipping. They confirmed the order, created a shipping label with *** tracking, but never scheduled a pick-up with them. Twelve days later, with repeated failed attempts to contact them, there is still no product on the way. They do not answer their phone, their voice mailbox is full, they do not answer their texts, nor do the answer their website live chats. After searching the internet for answers and resolutions, I discovered that this company has done this to countless other customers as well. This product showed that it was in stock and that it would ship within three days.

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 20, 2022 Amount paid: $84.85 The business committed to provide three items for me: 2 bike locks, plus a bike lock holder The nature of the dispute: I have been charged, **** has received a tracking number, and that's it. I have reached out to the business several times, via all the options they have suggested: phone, text, email. I have heard nothing back from them. At this point, I just want my money back. But they have taken my money without any word. The order number is: #*****

  • Initial Complaint

    Date:08/27/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my NS Bikes Zircus dirt jumper bike off at Take A Hike Shop in early July, along with a ************** Expert Suspension Fork and an NS ********* slick hub. *** (the owner) promised to install the suspension fork and hub, in addition to adding a new front wheel and spokes. We communicated that we would like the bike back around the end of July or August 8th at the latest. The bike in addition to all the parts we left with *** total to about $2000. After dropping off our bike for this work to be done, we never heard from *** again. We have called him numerous times, and reached out on social media and other venues. We have driven to the shop numerous times, only to find it completely closed. There is usually another person outside the shop also wondering why it isn't open and complaining that they have called many times with no response either. At this point, I just want my son's bike back. I don't even care if the work was never done. The bike and the parts we left amount to about $2000, and I just want my items back so I can take them somewhere reliable to have my bike work done. I can provide receipts for all the parts I have purchased if that is helpful evidence.

    Customer Answer

    Date: 09/19/2022

    Hello, 


    I'm reaching out to report that I heard back from **** at Take a Hike shop. He brought me my bike Saturday evening. He is committed to doing the work that he originally agreed to do, but we'll see if that happens. Either way, my bike was returned to me, which was the most important matter and point of concern. 

    Thank you for your support in helping me to resolve this issue! I really appreciate it!

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