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Business Profile

Taxi

Ace Cab of Saint Charles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 18th of April I went to a business for a headliner on my mini van.  They called me and said that my headliner was done and I would need to give them 365 dollars. I called Ace Cab company to come and get me from the address of *** ****** ***** ** ****** ** *****. I had 365 dollars in my purse for the event I was attending and plus 13 dollars for the cab fare tip. The taxi came and I asked him if he would wait until I was sure I wanted to stay. He said he would wait for me and I paid him his tip of 13 dollars. I gave the driver the fare tip but later realized  I had mistakenly handed him an extra 100 dollars I had that fell out of my purse when I went to tip him.  The event I went to helped to lay all of my money out on the table to confirm that I was 100 dollars short, and I was.  So I had to write them a check for the remaining 100 dollars. I called the cab company and explained that the driver has my 100 dollars which was mixed in with the tip I was going to give him. I made it clear when I called the company and told them I gave the driver 13 dollars for a tip but I gave him an extra 100 dollars by mistake.. The cab company immediately told me that I must have lost it which is not true.  They didn't bother to investigate or even attempt to help me resolve the issue.  I am a widow and I am on a fixed income. It is extremely sad this company has benefited off the misfortune of others.

    Business Response

    Date: 05/12/2023

    Customer has called and made numerous complaints.  We had driver on the phone while talking to the Customer and then she stated that she dropped the money on the floor.  The driver picked up other customers after Ms. ******.  When she initially called she was concerned if she would have enough money to cover the trip.  Also we have camera in the van as well and it takes snippets of seconds and we did not see any verification of what she claimed. 

Ace Cab of Saint Charles is NOT a BBB Accredited Business.

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