Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 7-month contract with Abstrakt Marketing Group, paying $4,250 per month for lead generation services, totaling nearly $30,000. The contract included one month of setup and six months of lead generation services.Failure to Meet Contracted Deliverables Per Exhibit A of the *************** Agreement, Abstrakt guaranteed 60 appointments annually (5 per month). However, they only scheduled 3 per month on average, totaling 20 instead of the promised 30.The contract states its the clients responsibility to reschedule missed appointments, but Abstrakt promised to assistyet never rescheduled a single no-show despite multiple requests.Additionally, none of the scheduled meetings converted, making their service a complete financial loss due to poor lead quality and lack of rescheduling support.Deceptive Renewal Practices I notified Abstrakt that I did not wish to renew. The contract states:"Client may terminate Exhibit A at the end of the 7th month by sending written notice on or before the 15th day of the 6th month."Since September was setup-only, my 6th month was March, and I provided notice before March 15th. However, Abstrakt falsely claimed I needed to notify them a month earlier. They failed to remind me or verify renewal intent, using deceptive tactics to extract additional fees.Resolution Sought A refund for undelivered services (missed appointments).Assurance of contract cancellation with no further charges.A BBB review of Abstrakts misleading contract terms and failure to deliver on commitments.Abstrakts failure to meet obligations and unethical renewal tactics highlight a pattern of deceptive business practices. I urge other business owners to beware.

  

  Business Response

  Date: 03/28/2025

  ******,
  Thank you for taking the time to share your concerns. Were sorry to hear that your experience did not meet expectations.
  While we stand by our performance, processes to reschedule missed appointments, and adherence to the terms outlined in our agreement, we do understand the frustration around the number of held meetings and the renewal process. Our contracts are structured with a setup period followed by a service term to allow time for list cleansing, outreach strategy development, and appointment generation. While we make every effort to support show ratesincluding rescheduling assistance and cadence adjustmentswe cannot guarantee every meeting will hold or convert.
  That said, we never want any partner to feel unsupported or misled. Our Partner Success Manager, VP, and President have been actively working on a resolution that feels fair and professional for both sides. We take this feedback seriously and remain committed to a constructive outcome. I have attached our agreement for reference. 

  Customer Answer

  Date: 03/28/2025

  Complaint: 23056639
  
  I have reviewed the business' response and am rejecting it because:

  
  Their reply does not provide any meaningful resolution. They failed to:
  - Offer a refund for undelivered servicesspecifically, the 10 missed appointments out of the 60 promised under the contractual guarantee.
  - Address or take responsibility for their misleading auto-renewal enforcement, which contradicts the actual terms of the contract and may violate Missouri consumer protection laws.
  - Confirm in writing that my contract is canceled and that no further charges will be pursued.
  
  Moreover, after submitting my formal complaint to both their cancellations department and the BBB, I explicitly requested all further communication be conducted via email and certified mail to ensure a written record. Despite this, Abstrakt placed no fewer than 11 phone calls to me over the next 10 days, which I consider unwelcome, excessive, and a form of harassment.

  
  Their repeated efforts to pressure me into handling this off the record, over the phone, instead of honoring my reasonable request for written communication, reinforce the concerns Ive raised about Abstrakts avoidance of accountability and unprofessional conduct.

  
  If Abstrakt is serious about resolving this matter, they can respond in writing to the terms Ive outlined. Otherwise, I will move forward with complaints to the *********************************, the ************************, the ******************************************** ************************ and the *****************************************

  
  Respectfully,
  ****** *******
  Founder and Principal 
  Empower Change Consulting
  
  

  Customer Answer

  Date: 03/28/2025

  To Whom It May Concern,
  I am submitting this documentation as additional information to support my original complaint against Abstrakt Marketing Group.
  Since filing my complaint, I have made multiple written requests to Abstraktboth to their ************************ and to my assigned account manager, ***** Leisingerthat all communication regarding this dispute be conducted in writing via email and certified mail.
  Despite this, Abstrakt has continued to aggressively pursue phone contact. I have received at least 11 phone calls from Abstrakt in a period of about 10 days, and I have received multiple follow-up emails from Mr. ********* attempting to pressure me into a phone conversation. These emails explicitly state that they are unwilling to discuss a resolution in writing and will only share their proposal over the phone.
  This behavior is unacceptable and coercive. It appears to be a tactic to avoid putting any resolution terms in writing, which further reinforces my concerns about their lack of transparency and accountability. I am now including this email trail as evidence of what I consider to be harassment and unprofessional conduct.
  I respectfully ask that the BBB include this information in the official record of my complaint and take into consideration Abstrakts continued efforts to circumvent proper, documented resolution. I remain open to a resolution in writing, but will not tolerate further attempts to pressure me into an off-the-record call.
  Sincerely,
  ****** *******
  *************************

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I could say better things. They took ***** dollars a month with the guarantee of 2 leads a month. We are almost at our 1 year end of February and have not even half of the leads out of 24. All of our meetings have been canceled by them since Nov. had one in Jan for just a couple minutes to verify leads. Over ****** dollars gone with not much of anything from them. I can list 20 other franchises in the same group as myself that are in this same boat.

  

  Business Response

  Date: 03/03/2025

  *****, 

  Our goal is always to deliver on our commitments, and we take concerns like yours seriously.
   
  Our agreement was based on setting 24 appointments, and we have exceeded that by setting 33 appointments for your business. While we understand the frustration with meetings not making it to the in-person stage, our contract is based on appointments set, not meetings attended. To improve show rates, our team attempts to confirm all appointments the day prior and follows up on reschedules daily. 
   
  Regarding communication, we had a standing meeting in place, which was removed after we received notice of your cancellation. However, we made multiple attempts to reschedule those final meetings.
   
  I understand that your account manager and one of our VPs are both in communication with you regarding this matter and hope we are able to come to a resolution.

  Customer Answer

  Date: 03/05/2025

  I reject what they said on here. we have now spoken and I feel their response on the zoom call is fine. We have figured this all out. Please close this

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered Agreement 10/10/2024 for marketing services. Abstrakt Marketing agreed to schedule 5 qualified calls per month. Understanding the first month was a seeding month. We have received only 3 leads. 1 Lead was a no show. When I called the no show lead. He had said point blank ******** lied no appointment was ever set. Another appointment resulted after two hours traveling, Not qualified for our servicee. When we signed with ******** we told them we would need qualified leads and to close a client to pay for ******** services by December. Then they said it would take up to 1 year to see any real progress. We would have never signed given our original calls with ********. They then gave us 2 different options to cancel the contract. Both options are unsatisfactory. ******** has written into the contract that no shows count. So they can say that appointment was booked. However it is not booked. This is completely unethical and fraud. I would like ******** to reach out to settle this properly. Without me having to resort to other actions. Seams ******** is not capable of delivering on there promises. Also they keep trying to take funds from the corporate bank account. I want that activity stopped immediately.

  

  Business Response

  Date: 02/10/2025

  ********, 
  We take your concerns seriously and want to clarify our process. Our agreement is based on an annual guarantee, not monthly performance, as some prospects require nurturing before they are ready to meet. If we dont meet our annual goal, we work for free to fulfill our commitment.
  
  Every appointment goes through a QA process to ensure it meets the agreed-upon contractual qualifications. We also provide call recordings and meeting notes for all appointments, unless set via email, in which case we document the full email chain.
  
  Our agreements also include performance guarantees allowing for early cancellation if specific milestones arent met. We have already provided additional cancellation options outside of these, and hope to come to a resolution that works for both parties. We feel like we've been fair in these offers. 
  
  If you provide the name of the appointment you believe was falsely set, we are happy to review the recordings and address your concerns.
  
  We remain committed to resolving this matter fairly.
  
  Best regards,
  **** *****, Marketing Director
  Abstrakt Marketing Group

  Customer Answer

  Date: 02/10/2025

  Hey *****,

  
  

  Thank you for letting us know, we will call him back today to reschedule this!

  
  

  
  

  ******* *********** | Senior Partner Success Manager

  
  

  ********************************************************************* | office: **************

  
  

  ***************************************************************************************** ************************************************************************************* ************************************************************************************* ************************************************************************************* *************************************************************************************

  
  

  
  

  
  

  
  

  From: ******** ****** <****************************>

  Sent: Tuesday, October 29, 2024 2:33 PM

  To: ******* *********** <*********************************************************************>

  Cc: ******** ****** <******************************************************>

  Subject: **** ***** no show for meeting.

   

  
  

  Hello,

  Transmodal no show for meeting.

  
  

  
  

  Regards

  ******** ******

  CEO/CTO

  (o) **************

  (e) **************************** 

  signatureImage

  Customer Answer

  Date: 02/10/2025

  Company: ***************************

  Contact Name: **** *****

  Title: Director, Operations

  Decision Maker: Yes

  
  

  Email: ************************************************

  Phone: ************

  Phone 2: ************

  Mobile: 

  Website: **************

  Address:

  *******************

  **********, ** 7070

  
  

  Click Here to View Contact Record in the Pipeline Portal

  Click Here to View the Associated Opportunity in the Pipeline Portal.

  
  

  Click Here for Voice of the Customer Scorecard

  
  

  Call Recording Download Link: Click Here

  
  

  Survey Questions:

  Are you familiar with us?

  No

  How do you handle your IT?

  Outsourced

  What is your most Consistent Issue?

  When do you explore potential new partnerships?

  Q4

  When do you reevaluate or contract expire?

  Q4

  When was the last time you had a Network Assessment/Pen Test (if client does it)?

  
  

  Opportunity Details:

  
  

  Opportunity Type: Appt A

  Appointment Date: 10/29/2024

  Appointment Time: 3:00 PM EST

  Phone/In Person: Virtual

  
  

  Comments:

  10/16/24 ZD: APPT

  CONTACT INFORMATION

  Name: **** *****

  Title: Director of Operations

  Phone: ************

  Email: ************************************************

  Customer Answer

  Date: 02/10/2025

  Please look at below as no appointment was set. This is email from company as to no appointment.

   

  From: **** ***** <************************************************>
  Sent: Tuesday, October 29, 2024 3:35:12 PM
  To: ******** ****** <****************************>
  Subject: RE: Teams Meeting with Astute Business Technology.
  
  Hi ********,
  
  What is this in regard to again? I do not have us setup for a meeting today on my calendar. I have several meetings this afternoon.
  
  **** *****
  Director of Operations
  
  A Passionate Team
  Rooted in Logistics
  **********************
  O: ************
  *******************************************************************************************
  E: ************************************************
  **************
  
  
  

  
  

  

  Business Response

  Date: 02/11/2025

  Below are the notes from the appointment and a link that contains the original call recording from when we set the appointment, a recording of us trying to confirm the appointment but instead rescheduling it, and a screenshot of the calendar invitation. While we take many steps to ensure these prospects do show up to the meetings, we can not guarantee that they will due to circumstances outside of our control. 

  10/16/24 ZD: APPT
  CONTACT INFORMATION
  Name: **** *****
  Title: Director of Operations
  Phone: ************
  Email: ************************************************
  
  SUMMARY & PURPOSE OF THE MEETING: Going through their reevaluation phase right now, about to re-sign for another year or 2 with their current company but he's open to reevaluating with us before they decide at the end of the year. 50 users at the company and all of their IT is outsourced. Agenda is introduction to Astute BTC and a reevaluation with their current MSP handling all of the IT. Group decision on the process, himself included but sounds like owner gets involved as well as another. Has to be virtual because he's going back and forth from *******, Fridays are usually good for him though. Set for Friday at 2:00 PM EST
  
  APPOINTMENT DETAILS:
  Qualifier: 50 users
  Where: Virtual
  When: 10/25/24 @ 2:00 PM EST
  
  Original 5 minute appt call attached.

   

  ***************************************************************************************

  Customer Answer

  Date: 02/11/2025

  Please put complaint on hold. They sent settlement offer. Waiting to see if they except my addendum to be in writing. Which I will sign. Not just in an email 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered Agreement 4/1/2024 for marketing services whereby Abstrakt Marketing agreed to schedule 4 qualified calls per month. Since inception, I have only had a total of 6 calls with a significant number of no show calls and unqualified calls being scheduled. I requested early termination for non-performance as Abstrakt has been incapable of scheduling qualified calls since inception of the agreement. They want to hold me to another month of the contract despite their continued inability to perform. They rely on language in the contract that allows for no show calls to be counted. I think a number of the no shows weren't even legitimately scheduled calls as the proposed target never even accepted the call. Seems like a very shady business practice to schedule fake calls that wont ever happen but still count them as a call towards the contract to meet requirements of the contract.

  Customer Answer

  Date: 10/16/2024

  Since my original complaint was filed, I have resolved the issue with Abstrakt directly.  No further action is needed by BBB.

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* entered into a contractual agreement with Abstrakt Marketing, for the provision of sales leads via outbound sales efforts. Abstrakt represented during sales meetings that ******* would be the exclusive IT Services provider in ******* that they would target for ****** workstation users, with the exception of an IT security client for whom they were targeting companies with more than 200 workstations.BREACH OF CONTRACT Abstrakts contractual obligation was to generate qualified appointments, an average of 5 per month (Contract period from January 1 to May 31). Despite this, Abstrakt failed to produce a single qualified appointment. Upon review in February, we discovered that Abstrakt was almost exclusively targeting companies with less than 10 users. Despite our repeated objections over several months, Abstrakt persisted in targeting these smaller companies. This was particularly concerning given Abstrakt's refusal to provide confirmation of the exclusive territory in ******* for the ****** range, as had been verbally agreed upon during pre-sales, making more evident the potential for undisclosed conflicts of interest.FAILURE TO FULFILL REVISED AGREEMENT Subsequently, Abstrakts General Manager - IT Division, ***** ******, proposed a revised agreement (Addendum A.1): Abstrakt would produce two qualified appointments within one month or provide a refund. We agreed to this addendum, which stipulated a refund for the month of May in the amount of $4,377.50 should Abstrakt fail to meet their obligations.However, at the close of the month, Abstrakt provided an appointment that did not meet the qualifications stipulated in the contract and refused to issue the agreed-upon refund. Abstrakt failed to provide any evidence of a second qualified appointment. No reasonable interpretation of the agreement could conclude that Abstrakt fulfilled their obligations.RELIEF SOUGHT We seek a refund in the amount of $4,377.50, as contractually owed by Abstrakt.

  

  Business Response

  Date: 06/06/2024

  Thank you for your feedback.

  Our meeting guarantee is annual, and while we aim to meet our monthly targets immediately, some ramp-up time is needed to scrub lists and build relationships. Our list-building practices, developed over 15 years, do require manual follow-ups to qualify or disqualify records. This is the same process that we use for our own internal prospecting as well, and our team also spends time each month cleansing and qualifying our records, as even the most trusted data sources aren't 100% accurate. 

  
  Since your campaign began in February and you requested cancellation in May, we were confident that, given more time, we could meet the guaranteed number of qualified appointments. The qualifications agreed upon were "****** users/workstations," and the two appointments set in May met these criteria, along with others outlined in our contract. Therefore, we will not be supplying the refund.
  
  We also provided you with an exclusive list of prospects in your market and honored that exclusivity throughout our engagement.
  
  We regret not making more progress with our phone and email campaigns in these initial months and wish you the best of luck in your future endeavors. If needed, the agreement with qualifiers and addendum can be provided to the BBB team.
  
  Thank you for your understanding.
  Best regards,

  **** *****

  Director of Customer Experience

  Customer Answer

  Date: 06/06/2024

  Complaint: 21806501
  
  I am compelled to express my profound dissatisfaction with the response provided, as it appears to be in ***** contradiction to the explicit terms of our contractual agreement.
  
  Our contract unambiguously stipulates that the designated individual must be an IT decision-maker. Regrettably, the individual for the first appointment did not possess this requisite authority. Furthermore, the contract clearly mandates the presence of ****** workstations, a condition that was not met during the second appointment, which had a mere five workstations.
  
  Audio recordings were made during both appointments. It is evident from the response to this Better Business Bureau (BBB) complaint that the respondent has neither reviewed the contract we have mutually agreed upon nor observed the audio of the appointments set on May 31st.
  
  It is disconcerting to note that there appears to have been a last-minute attempt, in the final hours of the final day of the month, to pass along any appointment without due regard for its qualification. This action is not only unprofessional but also a clear violation of our agreements terms.
  
  Upon reviewing other complaints lodged against this company on the BBB, as well as online communities (Reddit), it is apparent that this is not an isolated incident but rather a recurring issue. I urge you to address these concerns promptly and rectify the situation in accordance with our contractual obligations.
  
  Sincerely,
  ****** *******

  

  Business Response

  Date: 06/25/2024

  Mr. *******,

  Our Senior Executive IT Consultant, ***** ******, has made multiple attempts to reach out and further discuss this issue, provide clarity regarding the defined appointment qualifiers and appointments we set, and find a resolution that works for both parties. We are eager to connect directly to ensure we fully understand and address your concerns.

  
  

  Unfortunately, we cannot resolve this issue through a third party such as the BBB. To move forward, we need to have a direct conversation. Until we can discuss this matter directly, we must adhere to our contractual obligations. We believe we met these obligations with the two appointments set in May.

  
  

  We would love the opportunity to connect with you and find a mutually agreeable solution. Please let us know a convenient time for us to discuss this matter further.

  
  

  Thank you for your understanding.

  
  

  Best regards,

  
  

  **** *****

  Director of Customer Experience

  Customer Answer

  Date: 07/15/2024

  I have had multiple conversations with ***** ****** regarding this matter, and he has not been willing to discuss in good faith. Our attempts to resolve this have been thoroughly documented in earlier messages and documents submitted to BBB. It now appears from their letter that Abstrakt is choosing to refuse BBB's next steps for mediation. I would kindly request for the BBB to convince this member organization to comply with the required next steps.

  Customer Answer

  Date: 11/08/2024

  11/8/2024 PE:  First letter sent via email to the consumer.  Informed them of the mediation status.  Asked about any possible resolution and requested ****** respond to email.

  11/15/2024 PE:  Email received from consumer:  My apologies for the delayed response, as I was out of town. Unfortunately, there has been no resolution. The request remains the same as the initial complaint, where they need to honor their agreement and provide the refund as stated. In my original or follow-up on the BBB site, I recall including links to online forums that highlight their deceptive trade practices and violations of their own terms and conditions, demonstrating that I am unfortunately not the only victim. It appears someone has been working to remove these reviews from the internet. However, some still remain and are listed below:

  **************************************************************************************************************************************

  ************************************************************************************************************************************

   

  

  Business Response

  Date: 11/22/2024

  11/22/2024 PE:  email sent to business requesting a refund of $4377.50 as a good-faith effort.

  12/5/2024 PE:  Left vm with main number for ***** ******.  Provided my name, direct dial number, reason for the call and request for a call back.

  12/11/2025 PE:  Final email to ***** at Abstrakt asking for a reply either by email or by phone.

  Customer Answer

  Date: 12/18/2024

  I am writing to request the inclusion of additional pertinent details in my arbitration case against Abstrakt. In my prior communications, I have provided additional historical information and outside sources such as links to Reddit posts that document similar incidents suffered by other customers of **********************, thereby demonstrating that this is not an isolated occurrence. These posts, found on /r/scam and other subreddits, allege that Abstrakt engages in fraudulent practices, such as orchestrating positive reviews through their employees or compensating companies to submit favorable reviews.

  I respectfully request that my original complaint, in its entirety, be incorporated into the arbitration documents. Furthermore, I believe the content of the Reddit links is integral to substantiating my claims and should be duly considered. At present, only one of the email threads and the agreement documents have been included.

  Thank you for your attention to this matter.

  Customer Answer

  Date: 01/17/2025

  We were supposed to have mediation. I reached out and said that the documentation included for the mediation was not complete and was missing. I never received a response to that message from the BBB. I do not know how you can close this without mediation or response to my earlier message

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam. They reached out to us to help our company in expanding and help our marketing out. They have waisted so much of out time and money it's disgusting. They promised us 12 calls a month minimum and 3 calls a week, no job smaller than ***** sq ft. We requested leads only for new Asphalt paving and re caps in the areas of ********************************************, ********* and *****************. So far we have gotten multiple seal coating, crack filling, minor repair jobs not in our area let alone thats not what we requested. They have sent us all around even to ***************************** for a bull c*** lead. They have scammed us out of $8,000 so far. When we first spoke to them, we had to do 3 1 hour phone call meetings to discuss everything, so not just our money is gone but a lot of our time also. When we spoke to two different people at the company such as ***************************, and *********, they have not wanted to help us whatsoever in the situation. They threatened to take us to court and start legal action if we stop payment because they are not holding up their end of the bargain that we agreed to. We have not gotten one single job or even a serious lead. We are a new small business starting out and they totally took advantage of us. Please if you know what is good for you, do not use this company.

  

  Business Response

  Date: 04/02/2024

  Thank you for sharing your concerns with us. At Abstrakt Marketing Group, we're dedicated to ensuring your satisfaction and are keen to address the feedback you've provided regarding our services.

  Engagement Recap & Concerns:

  • Lead Targeting Accuracy: Our commitment was to target leads specifically for Asphalt paving and re-caps within **** ****************************, *********, and **************, **. As detailed in our Kickoff Call (with a timestamp at 12:13), we emphasized geographic targeting. While we strive for precision, there may occasionally be inaccuracies in the list locations. In our Wrap-Up Call, we revisited expectations and strategies for scheduling, highlighting a preference for immediate appointments to keep momentum.

    
    

    Guarantee & *********************************************** is underpinned by a performance guarantee detailed in our agreement. This includes adding over 1200+ targets in the first year and ensuring at least 144 annual appointments. If we fall short, we're committed to working for free to meet our goals.

  Feedback & Resolution:

  • Addressing Feedback: Before setting the first appointment, we confirmed with ************ that the appointment met your criteria, even though it included striping and future asphalt workthis was in line with the qualifiers discussed.

    
    

    Options for Moving Forward: To address your concerns, we've previously discussed several resolutions, including:

    • Contract Revision: Focusing solely on full repaves, which would adjust the guarantee.
      Escalation Call: An opportunity to discuss adjustments or the possibility of an early contract exit with our ****************** including EVP ********************* and President ********************************** style="margin: 0px;">Six-Month Review in September: A scheduled review to assess and realign strategies with your goals, as discussed at the 59:22 **** during our wrap-up call.

  We are committed to resolving these issues together, ensuring our services align more closely with your needs and expectations. Your choice among the proposed options will guide our next steps. Let's find a solution that works best for you.

  

  Business Response

  Date: 04/02/2024

  Thank you for sharing your concerns with us. At Abstrakt Marketing Group, we're dedicated to ensuring your satisfaction and are keen to address the feedback you've provided regarding our services.

  Engagement Recap & Concerns:

  • Lead Targeting Accuracy: Our commitment was to target leads specifically for Asphalt paving and re-caps within **** ****************************, *********, and **************, **. As detailed in our Kickoff Call (with a timestamp at 12:13), we emphasized geographic targeting. While we strive for precision, there may occasionally be inaccuracies in the list locations. In our Wrap-Up Call, we revisited expectations and strategies for scheduling, highlighting a preference for immediate appointments to keep momentum.

    
    

    Guarantee & *********************************************** is underpinned by a performance guarantee detailed in our agreement. This includes adding over 1200+ targets in the first year and ensuring at least 144 annual appointments. If we fall short, we're committed to working for free to meet our goals.

  Feedback & Resolution:

  • Addressing Feedback: Before setting the first appointment, we confirmed with ************ that the appointment met your criteria, even though it included striping and future asphalt workthis was in line with the qualifiers discussed.

    
    

    Options for Moving Forward: To address your concerns, we've previously discussed several resolutions, including:

    • Contract Revision: Focusing solely on full repaves, which would adjust the guarantee.
      Escalation Call: An opportunity to discuss adjustments or the possibility of an early contract exit with our ****************** including EVP ********************* and President ********************************** style="margin: 0px;">Six-Month Review in September: A scheduled review to assess and realign strategies with your goals, as discussed at the 59:22 **** during our wrap-up call.

  We are committed to resolving these issues together, ensuring our services align more closely with your needs and expectations. Your choice among the proposed options will guide our next steps. Let's find a solution that works best for you.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Threatening to email me more if I dont spend time addressing his sales pitch?What in the world?Here is email:"My last email was obviously not a homerun and Ill own that. And not to be the pushy salesperson, but if you give me a chance over a call to bring out my whole dog and pony show you wont get another email from me.Is there a day next week that works for you?Best,***********************"No thank you!

  

  Business Response

  Date: 03/22/2024

  We've taken immediate action by suspending all contact records associated with your business from our CRM, ensuring no further marketing communications are sent your way. We wish your business success in future endeavors.

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged my credit card out of no where. I haven't done business and cancelled with them way back in May of 2024. Then on 11.2.23 out of no where I have a charge of $1,750 from ******** *********. They must need some cash flow and charged my card but never have had approval to do so on Nov 2. 2023. This is a fraud charge and I have filed the fraud claim with my bank. To note as well and they knew, I sold my business in June of 2023, so no reason I would ever be doing business with them on Nov. 2, 2023...

  

  Business Response

  Date: 11/29/2023

  My name is ***** ****** and I'm the controller at ******** *********. We changed our payment provider in November and ****** ***** was accidentally charged. He reached out on November 7th, 2023 notifying us of the charge. I reviewed his account, found the error, refunded his card and corrected the mistake. I responded to the client on November 7th, 2023 letting him know the corrected action I took. * **** ******** *** ***** *************** 

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning. Do not do business with Abstrakt. Over 5 months, my company has paid $27,000 to Abstrakt Marketing to provide a service that would generate sales appointments with prospects for my company. NOT A SINGLE LEAD showed up to the appointments. We were scammed. When we tried contacting Abstrakt by email and phone, we were ignored. Abstrakt has slow played us since the second month of our contract. They promised to work harder to improve the call rates and increase dials, but this was done intentionally to stretch out our cancellation window which meant more money in their pockets. They have not provided a service. They showed us a dashboard of "calls" but that means nothing. It is a Ponzi Scheme. Even the leaders of Abstrakt are aware of customer dissatisfaction, intentional swindling, and outright deceit.

  

  Business Response

  Date: 08/16/2023

  Thank you for taking the time to share your concerns with us, and we apologize for any frustration you've experienced with our services. At Abstrakt, we strive to provide exceptional service to all our clients, and we are sorry to hear that we did not meet your expectations in this case.

  I would like to clarify a few points. First, our contract with your company outlined a specific number of dials we would make each month, which we have consistently met. Our goal has always been to provide you with qualified sales appointments, and we've worked diligently to reach out to potential prospects on your behalf. Second, we have been proactive in seeking your input to optimize our services. Our team has engaged with you on multiple occasions to adjust our targeting based on your feedback. We've kept you updated on our progress and worked hard to improve our results. Regarding your concerns about communication, I have confirmed that your Success Manager has reached out multiple times to discuss our plans to close out our relationship in a positive manner once your cancellation was submitted. While it is unfortunate that we were unable to achieve the results you expected, we have always acted in good faith and in accordance with our contract.

  Lastly, I want to assure you that we are a legitimate company with a long-standing track record of delivering quality marketing services. The accusations of being a ***** ****** are deeply troubling and unfounded. We have worked with many satisfied clients over the years, and we strive to deliver the best possible results for everyone we serve. We are saddened that your experience with us did not meet your expectations. We are open to having a further conversation with you to address any outstanding concerns you may have. We value your feedback and take it seriously, as it helps us improve our services for future clients.

  Customer Answer

  Date: 08/17/2023

  Complaint: ********
  
  I am rejecting this response because you have not refunded my money. I have nothing of any value to show for the services you are saying you provided. I have no idea how many dials you made, even if you made millions of phone calls, there have been no appointments set. Not a single lead was interested in our services. I have cooperated with the Success Manager, who actually recommended I put in my cancellation notice because the Success Manager agreed that the Abstrakt services were a complete waste of our money. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 08/17/2023

  Courtney,

  While we understand your frustration, we did act according to your contract (attached). This guarantees a minimum number of 500 dials each month, which you can access the records of in your partner portal (we'd be happy to highlight on a call if you have any questions on that data). The goal of these calls was to cleanse the data in your market and get you and your team in front of decision makers, and we regret that we weren't able to set any held appointments during our time together. We do hope that the cleansed data we provided and sales consultations (detailed appointment track, email copy, etc.) will help you grow your business in the future.

  Customer Answer

  Date: 08/28/2023

  This is one of the many examples of the swindling and deceitful practices of Abstrakt Marketing. If you listen to this recorded call, you will hear the Abstrakt Marketing representative collect an email address from a Prospect who does NOT agree to a meeting with my company. Under the false pretenses, Abstrakt schedules a fake meeting between the Prospect and my company. These meetings are scheduled two to three weeks out to continue the deceit. Each of these meetings is considered a "success" for Abstrakt; however when my company tries to attend the meetings, no one is ever present on the virtual meetings. 

  
  This has happened to us over five times. In the five months of our contract with Abstrakt, we have not met or spoken to a single lead or prospect on one of these appointments. After wasting $27,000 we would like our money back and to warn other customers of the deceitful and unlawful practices of this business.

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed w/Abstrakt in 4/23 for outbound lead gen on a 6mo trial. They had us sign a 13mo contract (w/6mo out) that guaranteed at least 3 appts/mo & 5 attempts to reschedule no-shows. We agreed to targeting 2 states, they pushed for 4, so we asked they prioritize 1 at a time. In 4 mos, only 8 appts were set across all states. Only 2 showed. We found they spelled our name wrong & their “best SDR” sounded unprofessional and ignorant about our biz. I shared concerns w/our “client success mgr”. He said SDRs are trained to sound like that b/c it helps them get appts. 2mos later I found they changed our SDR. We spent a lot of time sharing materials & training their team, only to waste more prepping f& waiting on calls w/no-shows, 1 was not even qualified. Before cancelling, I offered to put contract on hold until we could help them understand our biz. Our CSM became belligerent saying he went out of his way to help negotiate a good deal for us (he was never part of the negotiations). During contracting we were told in writing they weren’t making any $ on us, so, I reminded them they weren’t losing anything. After a very heated & disrespectful call, I asked for a f/up w/CSM's supervisor, but supervisor never showed. CSM acted like nothing happened & talked about ongoing activities. They cont’d to charge & harass us w/flip flopping stories @ our cancellation date. Legal threats followed from multiple contacts. I recv’d 2x emails @ bills vs actual work. CSM supervisor said he had hoped they could demonstrate their value the month after we cancelled, but even then, only 1 appt was set - another no-show. During this time, I recv’d solicitations from 2 other Abstrakt employees trying to upsell us. This company is disorganized at best and engages in deceptive and fraudulent business practices. I wish I had checked all similar complaints against them at BBB BEFORE I contracted. I’m seeking $8100 refund. Definitely would NOT recommend this company.

  

  Business Response

  Date: 08/11/2023

  According to your 13-month contract, you were given the option to cancel after six months if we didn't hit specific requirements but you were locked in for that initial time period. During calls with our team in June and July, you stated that you thought the problem was with your market vs. the performance of our team and would be interested in working together again in the future. While I haven't listened to every call, I believe your frustration is with the fact that our team was holding you to the six month lock in vs. letting you pause or cancel early. We have this policy in place to protect our team, which is allocated in advance, and ensure we have enough time to ramp up the pipeline according to our best practices. While our team does hope to show value before our contract expires and help to generate ROI, we are obligated to continue this partnership with each other until that date. However, due to payment disputes, your account is currently on hold. We will not be giving the requested refund and hope to come to a resolution on current invoices.