Business ProfileforHYPER Indoor Air Quality Experts

The cleaning work itself was very effective, and it is evident that these guys know what they are doing. That being said, I need to address their pricing strategy, which is why I gave them only three stars. It all started with a thorough email exchange where I provided detailed information about my house, aiming at getting the most accurate quote possible upfront. By the end of that, they gave me a quote for a standard cleaning.One thing that felt odd during this process was the upfront payment requirement and their aggressive cancellation policy. At first, this felt weird, but eventually, I understood the reasons behind it. After completing the inspection, I was presented with three service alternatives (immediate payment required), the first of which was almost 10X the amount of the initial quote for the standard service. Yes, you read that correctly. The other two options were at least 20% higher each. I know theyre going to say, The quote was for a standard service, and the other items are optional. Well, yes and no. For instance, I was told that one of the procedures (a costly one) wasnt optional, as NADCA forces us to do it based on some findings in the inspection, like mold. That explains the strict cancellation policy. NADCA is something like the **************************** I wonder about the legality of this statement, but for the interest of my familys wellbeing, I decided to do it.But once again, its not about that; it's about the lack of transparency and the "make-the-sale-at-all-costs" approach disguised as sales tenacity that many of these companies are proud of exhibiting. It blows my mind that, in this day and age, there are still many businesses focusing more on customer acquisition than on customer retention and loyalty. Would I recommend this company? Im just not sure, and thats the point. Had they been more transparent and not left this bittersweet flavor after what turned out to be a technically good service, I would.