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Business Profile

Apartment Rental Services

Furnished Finders- Ghita El Moutaoukil

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company forces you to pay up front on auto pay with a credit card for a year subscription and then renews automatically after a year even if you do not want the service any longer.I contacted them to refund the second $179 they charged my credit card for a new full year subscription and they refuse to cancel it, as I have not used the service yet and do not want it.

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Date of transaction 5/20/23 Amount $1300.00 Landlord found through Furnished Finders Committed to providing me with a furnished loft for 1 month. Nature of dispute: furnished finders is a website for travel nurses to find furnished housing. This listing/landlord had a loft available for rent. The landlord asked me to send the money via Venmo as a means to hold the reservation. One day before I was going to travel from Texas to Missouri, the landlord said there was a plumbing issue, and I can no longer stay in the apartment, but that she would refund me the full amount. This 6/1 and it is now 6/6. Since that conversation, Ghita el moutaoukil has told me everyday that it will be handled that same day. Days have passed and it’s been the same story each day. I informed her that I would contact Venmo, furnished finders, and the BBB, which I have, and that I would contact local police which I will also be doing today. I am currently waiting on a response from furnishes finders. Venmo said that starting today, which is 6/6, they would begin an investigation to see about this fraudulent charge and inform me with the result within 5-7 business days. Venmo transaction ID Transaction ID 3807178721762541488

    ********* ******** ***** ** ********** **** ********** *** ***** ******** ***** ** ***** ********

    Business Response

    Date: 06/28/2023

    The customer has received her refund.  

Furnished Finders- Ghita El Moutaoukil is NOT a BBB Accredited Business.

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