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Business Profile

Auto Detailing

Quality Autocare and Window Tinting Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

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Complaint Details

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  • Initial Complaint

    04/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went to them and bought a car on Mar. 12, 2024. The day I got the car it was driving ok. The next day I let them know that the transmission was slipping. So they came and put transmission fluid in there. The mechanic there told me to take my car to his friend. The guy kept waiting to get the transmission. Once I got it, they said it will be a 6 hour thing or a day. I never got the car back. They put a bad transmission in it. I have been after him to get my money back or put me in a different car. I gave him $5,000 for the car. He is supposed to get me inside another car. I have been calling and texting him and he will not answer the phone. I would like my money back - $5,075.00.

    Business response

    05/06/2024

    We worked it out and we resolved the issue. We gave her a new car and paid for an Uber for her. 

    Business response

    05/06/2024

    We reached out to her and resolved the issue. 

    Customer response

    05/09/2024

    Complaint: 21639275

    I am rejecting this response because: My issue is not resolved. I was brought a loaner car while they work on my vehicle. The business is working with me but my issue has not yet been resolved. 



    Sincerely,

    ***************************

    Business response

    06/11/2024

    We gave the vehicle back to the consumer and we have text messages saying thank you so much from her.  She said her car is driving great and appreciate that we fixed her car.

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 2

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3812 S Spring Ave

Saint Louis, MO 63116-4908

(314) 776-6545

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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