We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Epic Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/15/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Reop repair not done according to what I asked for, steering cable gear line under truck, damage to my 2010 Mazda (% dpor) off lift rack

    Business response

    10/06/2023

    I was unaware of any complication with this repair. The concern was shifting into 3 with the shifter (I thought). I replaced shift cable and it had no change on the ability to shift into 3. Found a crack in the shifter mechanism, ordered a mechanism and installed and found vehicle to intermittently shift into 3. Informed customer and he said ok. Waived charges in exchange for compensation for Mazda incident and he left. I have attached a copy of the invoice. I desire to respect ***** and his wife. I would ask they call us at the shop so we can see how we may assist in the goals .

     

    Thank you,

    ****

    Business response

    10/09/2023

    I apologize if I spoke inaccurately. i do not believe anyone is lying. I believe we have some sort of misunderstanding.  ***** has been a long time customer and I do not wish to misrepresent him or Epic in this matter. We strive to honor our customers and there needs.  I would be happy to address any concerns on the Mazda as well as the truck if they would like to call Epic. 

    Customer response

    10/10/2023

    this complaint was file because this company, did not do my work at all, but decided to charge me instead

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 15

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1814 Woodson Road

Saint Louis, MO 63114-5675

Visit Website
(314) 423-0011

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.