Business Profile

Bank

First Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for First Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

16 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9.27.24, Powers Health refunded $20 to my account without orally or in writing informing me. I placed this transaction into dispute with First Bank and First Bank denied my dispute because the amount was fully refunded. My complaint is that there is no merchant that can refund money to my account without my permission under consumer protection laws. Yes, First Bank should refund the $20 to Powers Health at my request because the appropriate consent was not obtained to refund this transaction.Under Business and Commerce Chapter *******- Failure to inform or misrepresentation of Right to cancel: At the time the consumer signs the contract about goods and services failure to inform the consumer orally of the right to cancel the transaction is a violation of consumer protection laws.
Business Response
Date: 12/19/2024
We have contacted our client to inform her our investigation is in process. We will remain in contact with our client until our investigation is complete and a resolution has been reached.
Customer Answer
Date: 12/20/2024
Complaint: 22671637

As of today, I have reviewed the business' response and am rejecting it because First Bank has not deducted the $20 from my checking account and returned this
amount to the merchant under Consumer Protection laws that no merchant has the right to deposit, refund or withdraw money from my account without my consent.

Sincerely,

***** *******
Business Response
Date: 12/27/2024
I am unsure if we are supposed to respond to this rebuttal. We are in the process of formalizing a letter to our client, and we are not able to initiate a "reversal" of the credit to her debit card. But, this is what we would like to say:
We have contacted the merchant that provided a refund of $20.00 to our clients debit card, and they are unable to provide us with authorization details due to HIPAA. This merchant requested that our client contact them so they can explain that the amount was due back to our client, so they initiated a credit refund to the same debit card that was authorized to pay a $20.00 transaction in September 2024. We will contact our client again to inform her of these details, and we will help her reach a resolution with this merchant.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went into bank to close account for my speech club. Employee went about doing that not asking any questions. . Left and came back with a check. Gave it to *****. It was made out to the name of our club. We ask how do we cash this. She said deposit it into an account with that name. We did not tell her we wanted to open another account any where. SHE DiD NOT AsK. Now we have no way of cashing that check without opening another account. And they will not open an account cause we dont have proper documention of our existingEIN number. So the cashiers check we were given is useless to us. The employee should have told us what the options were .
Business Response
Date: 11/27/2024
We have been in contact with our client and will be providing a formal response including agreeable options the client may choose from to resolve the issue.
Customer Answer
Date: 12/06/2024
I want to tell you that the 1 st bank. Has done a super job of taking care of our needs.. they couldnt have been more cooperative. The problem has been resolved. Thank you for your help.
***** **********
Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deposited an insurance company check that did not have a secondary signature requirement. FirstBank deposited then removed the deposit from my account. My request to pick up the original was denied by FirstBank, they stated the check was destroyed. They said they would NOT allow me to pick up a legal facsimile of the check (with proper identification) from the FirstBank ****************** but would only mail the legal facsimile and would not provide the date it would be mailed. Extremely rude customer service personnel. NO personalized service from FirstBank personnel, even though I have been a client for over 20 years.
Business Response
Date: 09/06/2024
We have been in contact with our client and consider this issue resolved. A detailed, formal response will be sent directly to our client.
Initial Complaint
Date:07/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7.1.24, I attempted an electronic to transfer of $140 into my First Bank checking account. Instead of transferring $140 into my First Bank checking account, my ********************** checking account deducted $140 electronically in error. I am unsure how the error happened but I did not request a transfer from First Bank Account. On ******, an overdraft fee of $30 was placed on my account when I declined overdraft protection for the First Bank Checking account. If the account was overdrawn on 7.1.24, I expect the electronic transfer of $140 from the First Bank Checking account to be declined for $140 similar to the other transactions that have been declined when I overdraw on the checking account.For this reason, I ask that the overdraft fee of $30 be waived that was placed on my checking account.
Business Response
Date: 07/22/2024
It appears our client set up and completed an external transfer in another financial institution's online banking system. First Bank acknowledges the transaction to be an inadvertent error that resulted in our client overdrawing her First Bank checking account. As a result, First Bank has refunded the Overdraft Fee to our client's account, and we will be sending a detailed response to our client.
Customer Answer
Date: 07/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father passed away and I have been waiting for a month to obtain his funds. I keep getting the run around and I have a funeral to pay for. I have provided them with all the paperwork they&#**;ve asked for and there is no reason it should be taking this long. I have gone in 6 different times and they keep telling me they&#**;re waiting to hear back from someone different every time and nothing is being done.
Business Response
Date: 06/27/2024
We confirmed our client was able to access two out of three of his father's accounts with us once the required documentation was presented; the third account will need to be settled in probate. However, this investigation is still in process as we have tried contacting our client to request additional information about his experience. A formal response will be provided to our client once the investigation is complete.
Initial Complaint
Date:06/04/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FirstBank in ******** refused to honor a small estate affidavit from ******** to deposit a life insurance check for my father's estate. They said they could not negotiate the check since it was made out to his estate even though the small estate affidavit is a legal document that makes it clear that there is no estate account since the estate is not large enough to pass through probate. The affidavit makes it clear that, as the executor, I take all responsibility for if the check fails to clear properly.
Business Response
Date: 06/11/2024
First Bank has been in contact with our client to obtain further information and is in the process of investigating this complaint. We will provide a formal response directly to our client once the investigation is complete.
Customer Answer
Date: 06/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. First Bank accepted that there was an error in process and rectified the situation.

Sincerely,

*******************************
Initial Complaint
Date:05/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice for using their ********* a customer. This is criminal.
Business Response
Date: 05/28/2024
First Bank has completed its investigation of this complaint and have concluded the Automated Teller Machine (ATM) in which the transaction was conducted, is not owned by First Bank thus creating the fees in question. We have provided a detailed response, along with corresponding documentation, directly to our client.
Customer Answer
Date: 05/31/2024
The *** at the *************************************** drive thru.
Customer Answer
Date: 05/31/2024
I just want a fair refund. The proof is in the photos that I have taken. I'm simply reporting this because this is unfair treatment & the truth is the truth. After the refund i would like to close the complaint.
Initial Complaint
Date:05/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/2/2024 I made a bill payment for my mortgage for the amount of $400.00. This left my account negative until a couple of hours later my direct deposit came in for $593.00 that cleared everything right up wiping out the negative balance for $400.00. Everything is in order to see. I paid the $400.00 bill pay for my mortgage before the overdraft hit my account & they took my money anyway. I want my $30.00 back because this was a fraudulent charge all day long & here are the photos to proove it. I took the photos with my other phone. Everything is in order & the overdraft fee is at the top after I paid the -$400.00 balance. There should have been no overdraft fee because I paid the amount back later that day via direct deposit.
Customer Answer
Date: 05/10/2024
This is fraudulent practice & I want my money back.
Business Response
Date: 05/16/2024
We are currently investigating our clients claim and will provide a final disposition directly to our client as soon as possible. We advise our client to contact First Bank if he has any additional questions or concerns about his account.
Customer Answer
Date: 05/17/2024
I simply want a refund because my direct deposit came before the overdraft fee was applied. It's only right & it's only fair. The overdraft fee came last after my direct deposit had applied.
Initial Complaint
Date:11/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 6th payment was posted on my account for American ************** One. The money was in my account & it was paid in full for both charges. I had the ********** was paid on the 6th. On Nov. 7th I made a withdrawal for $260.00.On Nov. 7th the exact same ************ I was charged $30.00 3 times for that same one time *** withdrawal via First Bank *** & each withdrawal overdraft is reading $30.00 3 times from the one time $260.00 withdrawal. I am calling to get two of the overdrafts reversed or I'm going to speak to someone higher to get these charges reversed. Each overdraft clearly says it's because of the $260.00 *** withdrawal. On Nov. 13th I called First Bank at ************** & the agent told me that two of the overdrafts was because of American ************** One Bank. When I got off the phone to double check to find out that her information was inaccurate. When I went to the **************** ******** branch *** the *** was malfunctioning. It could not Read any debit cards whatsoever which forced me to request an video bank teller to retrieve the money from the ***. I called the branch with my cell phone to let the *************************************** know what was going on. That could be the reason why I was charged 3 times. I took the photos that I sent you with my other phone for proof. I just want correction made to my account immediately. I'm in the process of paying back the $260.00 but the overdrafts are making things different. I really love my ********** not trying to scam or disrespect in anyway.I need 2 of those overdrafts reversed.Thank you very much.******************
Customer Answer
Date: 11/16/2023
The payments for American Water & Credit One posted & was paid on the 6th. I made the *** withdrawal took place on the 7th. There is no way I should have been charged $30.00 for each payment that posted on the 6th because I had the money to cover both payments. The 6th & the 7th are different days.
Business Response
Date: 11/20/2023
We are currently investigating our clients claim and will provide a final disposition as soon as possible. We advise our client to contact First Bank if he has any additional questions or concerns about his account.
Customer Answer
Date: 11/22/2023
I really like my bank & like I said the 2 charges posted on 11/6/23. I made the *** withdrawal on the 7th. I had the money to cover all costs in my account & I just want both overdraft fees removed & that I do understand having 1 for the *** withdrawal. As I stated before the *** was also malfunctioning on the 7th as well. I'm just looking for fareness. I apologize to the bank for any inconvenience.
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to sign into my accounts for 4 days, wasted over 3 hours on the phone with no results. Now I am filing complaints with the Missouri Attorney General, the BBB, and the ************* regulators about this c***
Business Response
Date: 10/05/2023
First Bank received notification from our client on the evening of September 28, 2023, that he was having difficulty with enrollment into our new eBanking system. We contacted our client the morning of September 29, 2023, and were able to identify and resolve the issue with his online banking access. We apologize for the difficulties our client endured during his enrollment process. We have confirmed our client was able to successfully enroll into the new eBanking system. We believe our client is satisfied with the resolution and encourage him to contact us should he need any further assistance.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

First Bank is NOT a BBB Accredited Business.