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Find a Location

Audio Ace LLC has 1 locations, listed below.

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    Business ProfileforAudio Ace LLC

    Car Stereos

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9701 Lackland Rd, Saint Louis, MO 63114-3413
    BBB File Opened:
    5/5/2010
    Years in Business:
    14
    Business Started:
    5/5/2010
    Business Started Locally:
    5/5/2010
    Business Management
    • Jon Hart, Manager
    Contact Information

    Principal

    • Jon Hart, Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Came in to have DSP installed and amps switched out after getting there price was doubled what quoted over phone was told they could tune head unit to sound just as good with no DSP I had all wires ran only needed amps switched out Was told both amps would not fit under driver seat so they would have to charge way more labor to route wires to passenger side did not istall amp on passenger side put both amps under driver seat wich they told me would not fit but still charge laborWas told needed 0ga instalation kit for mono amp when asked about it was told wire was to big so used smaller wich is coper blend when was told getting 100% oxygen free copper Battery is located less than 24 inches from amp required no rerouting of wires but was still charged over 500.00 labor no extra fues and holder for amp wich was promised was with instalation kit just hooked power wire to breaker I had already installed also used same rca cable I had ran for mono amp.Head unit was to be tuned and photos taken of setting when I asked about that seem not know what I was talking about.Seat not installed back properly and will not move because of hanging up on amps amps after getting seats out seen that amps are damaged and where they used pieces of plastic to rig seat to try and clear amps.When talked to them was told didn't think it would been big deal because they thought I would be only one driving. Before bringing talked over phone to make sure they could do a slingshot was told they done them before and would have no problem taking apart and putting back together Told them several times needed done correctly because its over a 4hr drive there and back not open on weekends so I would have to close my shop down to come. Already made 2 trips over 8hr in driving to take it back drop off pick up is another 8hr me losing over 400.00 for them to do work they said would be done the 1st time. Want some type refund after being lied to don't want to waste my time money going back there
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dia S

    1 star

    07/27/2023

    I purchased a radio and they do not have the knowledge of connecting the radio to the steering wheel functions. After my query they claimed they needed to call support because they didnt know what to do. Now theyre lying saying they told me upfront the controls would not work. I specifically asked. The red head guy taking my order said it had everything I requested not theyre saying they told me upfront it wouldnt work. Lies otherwise why would I bother to buy it. In addition, the red head guy also lied about the usb being a feature and did not inform me an additional piece was required. Do not trust this company with your car

    Audio Ace LLC Response

    07/28/2023

    We offered the new part at $79.00.You would receive a $90.00 credit back for the old part. I think you misunderstood, we are always here to help. Please call ************

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