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Complaint Details
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Initial Complaint
06/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Every time I return merchandise to this vendor I have to PROVE that the merchandise was shipped even thought there return label was used. This should be automatic and I shouldn't have to track to make sure I get my refund. It has happened once again and I'd like to get my refund without having to go thru this hassle, I am owed $76+ and like to be reimbursed for my time.Business response
06/06/2022
When customers make a return and used the prepaid label that we include with the package it is able to be tracked by both the customer and Soft Surroundings. Returns typically take 7-10 business days to be received back at our returns center. If a customer contacts us asking where their return is we ask them if they used the label included with the package. If they did use our return label we are able to let the customer know the status of the return. If the customer did not use our label we ask them for the tracking information so we can better assist them. The customer never contacted us regarding this order. Her return was received on 06/01/22. Currently we are processing returns that were received on 05/27/22. Customers are notified by email when there return is being processed. All of this information is readily available for our customers on our website.
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Contact Information
1100 N Lindbergh Blvd
Saint Louis, MO 63132-2914
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 7:00 PM |
SuSunday | 10:00 AM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
33 total complaints in the last 3 years.
26 complaints closed in the last 12 months.