Complaints

• Initial Complaint

  02/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was seen at **************** in July of 2024. I started asking for assistance August of 2024. They turned me over to Medicredit while I was waiting for assistance. I've been asking *** to recall the bill so I can pay, they won't. I tried to give Medicredit 40 on January 19th to show I am trying. I was told over the phone on Feb. 6th that wasn't enough. I offered to pay less, she wouldn't do it. She told me I could pay them over 300 over 6 months. I guess she didn't understand when I told her I didn't have 1800+ to give. I've NUMEROUS other hospital bills to pay...a lesser amount would help. Since they won't accept less, I need Medicredit to cease and desist all contact with me. I'd rather deal with *** myself.

  Business response

  02/11/2025

  We are in receipt of the complaint filed by **** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on December ******* by our client, *************************. Upon reviewing this account, we have reached out to our client and they will have a customer service agent attempt to contact to the consumer to discuss the account.
  
  Due to the consumers request to stop contact,Medicredit has placed a cease and desist and the consumer should not receive further contact regarding their account. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. If the consumer needs further assistance please have them contact our office directly. Thank you. 

  Customer response

  02/11/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I contacted **************** this morning and they accepted my payment I offered them.  The representative did tell me that it will remain on Medicredit and they will see my payments to HCA on their end.  She said they couldn't set up a payment plan because Medicredit does have it, but I can still pay them monthly with no problem. I'm good so long as Medicredit abides by the cease and desist.  
   
  Sincerely,
  
  **** ******

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Medi credit is asking me to pay a bill which is taken care of through my Union. Through my human resources. HR take care of everything. Allmy information was given to the health resources I dealt with it should all be automatic. Ive contacted HR and they have told me that theyve alwaysbeen on top of everything. So it looks like Medicredit Is that to f*** me or at least trying so.

  Business response

  01/31/2025

  We are in receipt of the complaint filed by ****** ***** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 20, 2025 by our client, *************************** of **. Upon receipt of the consumers complaint, Medicredit has contacted our client and they have confirmed the insurance was billed. The Explanation of Benefits obtained from the consumers insurance provider is indicating the charges were denied as the consumer would need to provide additional information to the insurance in order for the claim to be processed.
  
  Due to the consumer stating that they would like to stop contact immediately, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the consumer wishes to retract the Cease and Desist please have them contact our office directly. Thank you.

• Initial Complaint

  01/25/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Medi Credit is trying to collect on a medical bill that was paid via insurance and copay. Medi Credit is trying to collect over $300 for an April 2024 appointment. I have tried emailing multiple times with proof of payment and keep receiving calls.

  Business response

  01/29/2025

  We are in receipt of the complaint filed by ******* ******* and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 27, 2024 by our client, CareNow. Upon receipt of the consumers concern, we conveyed this information to our client, based on their review of the documentation attached to this complaint, patient responsibility reported by the insurance was confirmed as a $196.00 copayment. The consumers proof of payment was reviewed for the account ending in ***** and the consumers payments of $60.00 and $50.00 were confirmed as applied to the account in question. At this time the account has been corrected and is now reflecting a balance of $86.00.The consumers account was not submitted to the credit reporting agencies (****) while placed with Medicredit.
  
  Due to the complainant stating that they would like to stop contact immediately, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the complainant wishes to retract the Cease and Desist please contact our office directly. Thank you.

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been dealing with MediCredit Corp in regards to a miscommunication with our daughter who is on my insurance. We began getting calls for this company then paid a settlement and it was concluded. My daughter is still getting calls from them and now, one of my younger sons, who is in no way connected to his sisters billing issue, has gotten at least one phone call asking for his sister in regards to her bill. His number is in no way connected to his sister, there is no record or reference to his number on any documents dealing with his sister, and somehow, MediCredit found his number and thought it was a good idea to call his number, which is supposedly in their system listed to ANOTHER woman, who we do not know. SO HOW DID THEY find out my sons phone number, decide to call a number which was once listed to another person, and ask for my daughter on that number? I would suspect there are laws that were broken which are on the federal level and dealing with the ***, *** and a few other agencies. I will be continuing to investigate this and make this a formal issue against MediCredit Corp.

  Business response

  01/27/2025

  We are in receipt of the complaint filed by ******* ******** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 23, 2024 by our client, *********************. Upon receipt of the complainants concern, Medicredit has placed a cease and desist on the account ending in ***** and the consumer should not receive further contact from Medicredit regarding their account. During review of call recordings, the phone number ending in ***** was referenced as belonging to the complainants younger son.  A system wide search was completed and results found the phone number ***** was located. However, ****** ******** was not the intended recipient of our calls. We have removed this phone number from our system on January 27, 2025.
  
  Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. As such, Medicredit vehemently denies any allegations of inaccuracies or unlawful disclosure of information in this case. If the consumer needs further assistance, please have them contact Medicredit directly. 

• Initial Complaint

  01/22/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I continue to receive phone calls from a person by named ******* ******* with Medicredit. She continues to leave voice mails trying to collect debt for *******************. I have called her back once stating that I have NEVER BEEN TO THIS HOSPITAL NOR DO I LIVE IN THE ****** AREA and she continues to call my number. ALSO TOLD HER I DONT KNOW THE PERSON SHE IS TRYING TO REACH. If this company continues to call me, I will take legal actions against them for harassment.

  Business response

  01/23/2025

  We are in receipt of the complaint filed by ******* ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit did make a call to the phone number listed on this complaint. However, ******* ******** is not the intended recipient of our call. On January 23, 2025 we removed this phone number from our system. Thank you. 
  

  Customer response

  01/23/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ********

• Initial Complaint

  01/14/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I believe I was in the hospital in May 2024 and I started making payments to ******** credit soon as I got out of the hospital every 2 weeks I sent $25. They began to call me regarding sending them a payment. I told them my payment is not late I never made any payment arrangements with you and I'm not understanding why you're calling me. if I'm making payments on my own you have no right to call me and I'm paying $50 per month. They begin badgering me saying that this is a recording line and they are collecting a debt. I told them doesn't make me any difference what you're trying to do. I made no arrangement. You are receiving money from me do not call me. I send 50 dollars a month. A representative call me and told me I hadn't made a payment since December I told her. This is January the 12th Its not even 30 days behind. I made no arrangement with you. You have no right or reason to contact me. I also told them they were harassing me and I asked to speak with the supervisor he was nasty and told me to contact the better Business bureau his name is **** ******.

  Business response

  01/15/2025

  We are in receipt of the complaint filed by ******** ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Account number ending in ***** was placed with our office on September 3, 2024 and account ending in ***** was placed on November 25, 2024 by our client, ****** Regional Medical Center. We reached out to our client and based on their review,the consumer has made payments on both accounts, however, no agreed upon payment arrangement was established with them which would have prevented the account being sent to **********************. Therefore, Medicredit did make attempts to reach the consumer to assist in establishing a formal payment arrangement. At this time, Medicredit has placed a cease and desist and the consumer should not receive further contact regarding their accounts. ********************** strives to provide excellent customer service and appreciate the consumer bringing to our attention their experience with our staff so that we can review and if needed provide reeducation to enhance our services. Also, the consumers accounts were not submitted to the credit reporting agencies while placed with Medicredit. If the consumer needs further assistance please have them contact our office directly.Thank you

  Customer response

  01/15/2025

  Complaint: 22806282
  
  I have reviewed the business' response and am rejecting it because:  this company did nothing but harass me they were getting money from me and never once did they checked that file to see that they were getting paid on both accounts $50 a month.  Medi credit  representatives contacted me several times everyday while I was making payments. Medi credit Never stated I needed to set up payments with them.  Or that I needed to stop the payments until I made arrangements to what they wanted.  When I spoke to the supervisor he tried to make me set up payments with him and I told him no. I told him it was total harassment. I was making payments and you had no problem taking my money why are you calling me.  The more money you send the representative meets their quota for the month.  Statements like this is a recorded line and we are here to collect the debt I was making payments.  Their goal was to put fear and bully me. That is harassment. I stated to the supervisor you are harassing me because I am making payments. He was so sarcastic and cocky with his comments He told me to contact the better Business bureau and I told him that's exactly what I'm going to do because you're not going to make me do something that I know I don't have to do. The first representative that I spoke with knew she was wrong for contacting me. She apologized after I told her that I have been making payments. Every month.  She put me in touch with the supervisor.  He only wanted to make me set up payments.  I asked him who was his supervisor he told me to contact the better Business bureau.
  
  
  
  Sincerely,
  
  ******** ********

  Business response

  01/17/2025

  We are in receipt of the response filed by ******** ******** and have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. We strive to provide excellent customer service. Although, the consumer feels this was not achieved, we appreciate the concern being brought to our attention so we can review and if needed provide reeducation to enhance services provided to all. At this time, Medicredit has placed a cease and desist and the consumer should not receive further contact regarding their accounts. If the consumer needs further assistance, please have them contact our office directly.Thank you

  Customer response

  01/18/2025

  Complaint: 22806282
  
  I have reviewed the business' response and am rejecting it because:  Medicare  stated that they are sorry for any confusion I'm not confused about anything.  I was harassed by their employees calling me two times a day every week.  I would answer my phone. I would inform them that I was making payments and they continue to call me. I even went as far as to ask them to take me off of their do not call list they continue to call. having my phone ringing off the hook at my job even on my off days calling me. I was making payments not on one but two of the accounts that I have.   you have no right to do that.  Is that what your policy and procedure states that you're supposed to be doing I don't think so.   You didn't check your files to make sure that I wasn't making payments.  If you had you would not have called me.   Tell the truth you have harassed ****** didn't check that I don't have to make payments arrangements with you as long as I'm making a payment that's all that matters you know it and your policy and procedure knows that so I don't know why you're pretending this though you did the right thing and if your policy and procedure allows you to arrest people or make up a little people or try to make them feel like you're going to come after them and take their money then that's what your policy procedure means I don't stand for that.
  
  
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  01/11/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Medicredit has been harassing me about a medical debt for ************************* that is not mine. They have called frequently at all times of the day even after being told that the person they are looking for does not and has never owned my phone number. This is blatant harassment by this company and they are bordering on criminal harassment.

  Business response

  01/13/2025

  We are in receipt of the complaint filed by **** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Medicredit did make a call to the phone number listed on this complaint. However, **** ******* is not the intended recipient of our call. On January 13, 2025 we removed this phone number from our system. Thank you

• Initial Complaint

  01/09/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I've gotten 2 calls from this company attempting to collect a debt from ******************* *************** in ****** **. I've received 2 calls, so far. I do not live in ****** and have never visited this facility. I'm not sure why they keep calling and I honestly do not trust talking to them and giving them any of my information.

  Business response

  01/10/2025

  We are in receipt of the complaint filed by ***** ***** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/04/2024 by our client, St. ****** CareNow Urgent Care. The phone number listed has been marked as invalid. If the consumer needs further assistance please have them contact Medicredit directly. Thank you.

  Customer response

  01/10/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

• Initial Complaint

  12/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Monday, December 23rd, at 9:30am I received a call from Medicredit. The *** stated that this was a debt collection involving Memorial Health Lung & Sleep. I advised the *** that I have never been to that facility. SHE PROMPTLY HUNG UP THE PHONE.Again, I have never been to Memorial Health Lung & Sleep, therefore I've never received a bill from them. IF Medicredit is a legitimate business, why did I not receive a collections letter from them prior to them calling me? Apparently, Medicredit was attempting to get money from me that I do not owe.

  Customer response

  12/24/2024

  I would like the business to stop contacting me or provide validation of the debt

  Business response

  12/27/2024

  We are in receipt of the complaint filed by ****** ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. In an effort to address the consumer's concerns, on December 27, 2024, a member of Medicredit's management team reached out to the consumer to the phone number listed on this complaint.However, they were unable to successfully speak with the consumer nor leave a voicemail. Since the consumer has requested no further contact, Medicredit has placed a cease and desist. If the consumer wishes to retract the cease and desist our offices will be able to better research and respond to the consumer's concern. If the consumer needs further assistance, please have them contact our office directly. Thank you 

  Customer response

  12/30/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ********

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Medicredit keeps contacting me about a bill that was previously paid to the hospital. It was an account error and I have supplied proof of payment numerous times over the past 6 months and they will not resolve the issue. I cannot get anyone to help resolve the issue and concerned this is impacting my credit unfairly.

  Business response

  12/20/2024

  We are in receipt of the complaint filed by ***** ****** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account number ending in ***** was placed with our office on October 8, 2024 by our client, **********************. Based on our review of the documentation attached to this complaint, the date of visit and client account number are not the same date of visit for the account in question placed with Medicredit. We reached out to our client and they confirmed receiving the payment referenced on the receipt for the account number ending in -3852.
  If the consumer needs further assistance please have them contact Medicredit. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩