Complaints

This profile includes complaints for Medicredit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Medicredit, Inc.

  PO Box 505600 Saint Louis, MO 63150-5600

  
• 

  Medicredit

  13906 Promenade Green Way Louisville, KY 40245-5918

  
• 

  Medicredit

  13906 Promenade Green Way Louisville, KY 40245-5918

  
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  Medicredit

  13906 Promenade Green Way Louisville, KY 40245-5918

  
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  Medicredit, Inc.

  906 Rain Forest Pkwy STE 300 Columbia, MO 65202-3796

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medicredit continues to call and send mails about an ER bill that was immediately settled at the hospital. Called the hospital and they confirmed that I have a zero balance in my account. This company is a ****. I cant believe theyre allowed to harass innocent people. Allowing a company like this to remain in business is HIGHLY UNETHICAL and fraudulent. Im happy to pursue a lawsuit if this vile behavior continues!

  Business Response

  Date: 03/28/2025

  We are in receipt of the complaint filed by ******** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on March 10, 2025 by our client, *************************** of *******. In regards to the consumers complaint, a patient in this scenario almost always receives a bill from the physician or ancillary staff separately from the bill of the Facility.Medicredit has attempted contact to the phone number listed on the complaint in an effort to assist the consumer in resolving the physician bill in question. Per the request of the consumer in this complaint, Medicredit has placed a cease and desist on the account and the consumer will not receive further contact regarding this account. ********************** maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you. 

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Creditor is calling about a bill that doesn't belong to me. They have no signatures are contract agreements and wrong address

  Business Response

  Date: 03/24/2025

  We are in receipt of the complaint filed by ****** ******** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit did make calls to the phone number as well as mail correspondence to the address listed on this complaint.However, ****** ******** is not the intended recipient of the calls or correspondence received. We have removed the address and phone number from our system on March 24, 2025. Thank you.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/24/2025 I received a statement, consumer # ********* with a balance due of $43,796.07. I contacted Medicredit. The first ***** told me they didn't have the account and sent me to Impas Solutions. That was incorrect. I called Medicredit again. I gave the ***** the number and she gave me another patient's name, a male patient. I told her that's a HIPPA violation. When I asked to speak with a supervisor she hung up. I called again. This time I was told that account is in legal. I asked again to speak with a supervisor. She eventually returned my call. I explained that I want something from the company stating that I do NOT own the $43,796.07. The supervisor said she couldn't do anything.

  Business Response

  Date: 03/03/2025

  We are in receipt of the complaint filed by **** ********* and have thoroughly reviewed this matter. ******************************* strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the complainant. The complainant will be contacted by a customer service representative regarding their concerns. Thank you.

  Customer Answer

  Date: 03/03/2025

  Complaint: 22992435
  
  I have reviewed the business' response and am rejecting it because I have been dealing with them for over 2 years on this and another matter.  They have had plenty of time to respond to my numerous requests made by email, fax, mail, and telephone.  They have failed in every respect.  I do not want to wait for them to contact me on their time.  It will never happen.
  
  
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 03/07/2025

  We are in receipt of the response filed by **** ********* and have thoroughly reviewed this matter. We again apologize for any confusion or inconvenience experienced by the complainant. A customer service representative from ********************************************************** has reached out to the complainant on March 7, 2025 in order to discuss the complainant's concerns. The customer service representative was able to speak with the complainant and provided callback information for further discussion. If the complainant needs further assistance please have them contact ******************************* directly.Thank you.

  Customer Answer

  Date: 03/14/2025

  Complaint: 22992435
  
  I have reviewed the business' response and am rejecting it because: essentially all that they have done is assign it to a person that I can contact that has zero information.  A glorified customer service *** with no authority.  They have done nothing to resolve the issue.  They have harassed me for 2 years over a bill that does not belong to me even after I told them multiple times.  I finally had to track down the other patient who informed me that she told them in ******************************* their billing and they still did nothing.  Further, they sent me her entire record from the stay including personal medical information.  I believe that may be a violation of HIPAA.  I deserve a response other than a "we're working on it" which goes on and one.
  
  
  
  Sincerely,
  
  **** *********

  Customer Answer

  Date: 03/14/2025

  You're part of the problem.  You want to say they have made a good faith effort.  They've done nothing.  It has been over two years I've been fighting them.  You can close the claim if you desire, but understand until they give me something saying I don't owe the funds I believe it to still be open.  You have not endured the stress for the last two years.  But, you go ahead and close it out.

  Customer Answer

  Date: 03/20/2025

  I've reached out to their "agent" twice and each time was told he would call back with new information and have  received no call back.  How does this resolve my issue?

  Business Response

  Date: 03/24/2025

  We are in receipt of the response filed by **** ********* and have thoroughly reviewed this matter. We again apologize for any confusion or inconvenience experienced by the complainant. A customer service representative from ******************************* has spoken with the complainant on March 14, 2025 and March 24, 2025 in order to discuss the complainant's concerns. The customer service representative was able to speak with the complainant and provided callback information for further discussion. If the complainant needs further assistance please have them contact ******************************* directly. Thank you.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medicredit never shows what youve previously paid, a $61 medical bill when as a paraplegic, I went into er in ****** ga with chest pains, throwing up, unreal headaches and I at 65 yrs old and wheelchair bound doesnt even get to see a doctor, some unqualified rent a nurse according to the personal telling us, all doctors have to drive from ******* every day, what kind of er is that, a joke one and medicredit and its crooked billing refusing to post past payments and how much you owe on this bill. Im not paying for a doctor I didnt get to see, they call it deathview hospital and I paid *********** and then hospital quit sending bills and this big secret medicredit company starts sending bills and call my house, Im disabled since 2001 and dont get to see a doctor at my age and condition so Im not paying no more crooked medicredit.

  Business Response

  Date: 02/25/2025

  We are in receipt of the complaint filed by **** ******* and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 26, 2025 by our client, **********************. Medicredit has reached out to the client to address the consumers concern through a Quality of Care review. We request that the consumer allow time for a comprehensive review to take place. Once the review is complete, the consumer would be contacted either by mail or by phone.
  
  According to the clients records the consumer has made payments of $30.00 posted October 9, 2024 as well as $20.00 posted February *******. However, there is no record of the $35.00 and $25.00 referenced in the complaint. Medicredit is happy to look into this matter further should the consumer choose to provide additional details including proof of payment.
  
  If the consumer needs further assistance please have them contact our office directly. Thank you

  Customer Answer

  Date: 02/25/2025

  More proof of this company and Fairview parks incompetence or there attempt to intentionally try to get more money from the few paying patients, the rest pay nothing, I personally know many many people who own thousands and youre sending me a check. Your excuse is a total inaccurate reason when you just cashed my $20 check to you? Nice accounting, Im not answering another message of false records as I have the backs and front of all 4 checks cashed by ************* and you. Quit lying 

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* They say it is from urgent emergency care in ******* *****. I am a veteran that was covered by TriWest. ******* said not to pay them, they are still harassing me! This is abuse

  Business Response

  Date: 02/25/2025

  We are in receipt of the complaint filed by **** ***** and have thoroughly reviewed this matter.  We apologize for any confusion or inconvenience experienced by the consumer. There were two accounts placed with ********************** located for the consumer, an account ending in ***** was placed on December 16, 2024 by our client, *************************** of TX, and an account ending in ***** was placed on February 4, 2025 by our client, HCA *****************. Upon receipt of the consumers complaint,Medicredit has contacted our clients and they have confirmed there is no record of ***************** having been billed on the accounts.  ********************** is happy to look into this matter further should the consumer choose to provide the ***************** information for billing purposes.
  
  Due to the consumer stating harassment in their complaint,Medicredit has applied a Cease and Desist on the accounts and the consumer should not receive further contact regarding these accounts. If the consumer wishes to retract the Cease and Desist please have them contact our office directly. Thank you.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from the **** and I was trying to confirm who the caller was and what type of company was asking me personal information. At the time she explained what company she was with and then proceeded to ask me personal information which I kindly told her I was looking up what type of company was calling since she was unable to give me more information. While looking up the company name and creditability she began to have a attitude and didn't want to wait which was very unprofessional in my opinion then proceeded to end the call without giving me a chance to confirm what it was regarding. I had called back and spoke to a lady named *** with the communication firm. She was very helpful and provided me great customer service. She then began to start the complaint process which i requested since the agent had terrible customer service. I then spoke to ****** who was the Manager. She handled the situation very well and documented the complaint accordingly. Then told me what debt she was attemping to collect which I had them placed a follup call to pay the debt accordingly.This is all the information that was provided with me after speaking to ******.*** (Communication Firm)****** (manager)HCA for visit;June 19th 2024 possibly *********** Reference ID: ********* For additional reference; (******) ********************

  Business Response

  Date: 02/21/2025

  We are in receipt of the response filed by ***** **** Jr.and we have thoroughly reviewed this matter. First and foremost, we would like to apologize the consumers experience was not elevated to meet our sole mission and values. We strive to provide excellent customer service to ALL consumers. Although, the consumer feels this was not achieved, we appreciate the concern being brought to our attention so we can review and if needed provide reeducation to enhance services provided to all. If the consumer needs further assistance or would like assistance in settling the account please have them contact Medicredit directly. Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started getting weekly robo calls from Medicredit only saying it was calling on behalf of ***** **** Clinic. I have not been to the clinic since 2019 and do not owe any money to the clinic.

  Customer Answer

  Date: 02/18/2025

  My name is **** ******* not Eswards as shown in the BBB email.

  Also  in addition to requesting that Medi Credit stop robo calling me or any other calling or contact, if they filed anything with any credit reporting service that it be removed.

  Thank you,

  **** *******

   

  Business Response

  Date: 02/19/2025

  We are in receipt of the complaint filed by **** ******* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. **** ******* is not the intended recipient of these calls. We have removed this number from our system. If the complainant needs further assistance, please have them contact Medicredit directly. Thank you. 
  

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sent a cease and desist letter to Medicredit on November 4th 2024. Since then, Medicredit has continued to call in excess of 10 times. Attached is the letter that was sent to Medicredit, and I return the return receipt as well for future FCRA violations.

  Business Response

  Date: 02/19/2025

  We are in receipt of the complaint filed by ******* ***** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/15/2024 by our client, Good Samaritan Hospital. Per the request of the consumer in this complaint, Medicredit has placed a cease and desist on the account and the consumer will not receive further contact regarding this account. If the consumer needs further assistance please have them contact Medicredit directly. Thank you. 

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice stating they were a collection agency and that I owed. I have looked on my account and called their I do not owe anything. This is a scam.

  Business Response

  Date: 02/14/2025

  We are in receipt of the complaint filed by ****** Childs and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 28, 2025 by our client, ***************************. Upon receipt of the consumers complaint, Medicredit has contacted our client and they have confirmed the account is correct as listed and the consumers insurance was billed. The Explanation of Benefits obtained from the consumers insurance provider is indicating patient responsibility reported by the insurance as coinsurance in the amount of $18.01.
  
  Due to the consumer stating that they would like to stop contact immediately, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. If the consumer wishes to retract the Cease and Desist please have them contact our office directly. Thank you.

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medicredit, Incorporated is fraudulently calling me. While I am a senior citizen, I do not have any outstanding doctor or hospital bills.

  Business Response

  Date: 02/11/2025

  We are in receipt of the complaint filed by ********* ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Medicredit did make a call to the phone number listed on this complaint. However, ********* ****** is not the intended recipient of our call. On February 11, 2025 we removed this phone number from our system. Thank you