We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Together Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Together Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Together Credit Union has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 8 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Robert D

      Date: 05/22/2024

      I have been a member of the credit union for 34 years. The most unsatisfactory changes occurred when they transitioned from Anheuser-***** Employees' Credit Union and American Eagle Credit Union to Together Credit Union. The level of service has drastically declined as well as business hours in physical locations. They continually process updates making it less efficient to conduct business online. Their online banking technology becomes more basic and cumbersome with each update. One of the updates deleted all of my external accounts. I contacted customer service and was told that I simply needed to add them back onto my account. Its not a simple process and takes multiple steps to accomplish. Another update deleted all of my credit cards from the main screen. Most financial institutions increase user products over time; however, TCU seems to revert to elementary practices. I only keep my accounts open because they are some of the longest accounts in my credit history. I am 100% disappointed in the demise of TCU and I would not recommend using them.

    • Pamela H

      Date: 08/07/2023

      They allowed someone to use my identity to get a loan. I have file a police report to get to the bottom of it. It has now it my credit and brought it down 50 points for non payment. I was told it would be on hold until the investigation is over. Well that was a lie. I can’t get anyone to call me back and when I do it’s a bunch of blah blah blah. This need to be removed because I didn’t apply for a $12,000 loan. My next step is to sue the company which my lawyer is working on it now. Y’all should be ashamed of yourselves. Someone definitely dropped the ball on this one. Get this shit off of my credit now!!

    • Jordan C

      Date: 06/26/2023

      This company is a scam. They will hold you hostage while trying to get out of a loan they knew was outrageous for interest rates. Stay away do not finance a vehicle through them.

    • Skylar F

      Date: 02/22/2023

      Avoid like the plague. I am currently being strong armed into staying co-signed on a vehicle. I was to be co-signer, somehow my name is first on the title meaning Im not really the co-signer now. I have explained to them that the person I co-signed for and I are no longer together and that it was an abusive situation which usually in these types of situations they have a release for this but no, Im stuck.

    • LASHAWN L

      Date: 01/26/2023

      I have tried to get my name off of my sister account several times. I have went into the bank to sign papers and I have signed papers electronically to remove my name. Yet today I received a email stating my account its negative. I am stunned because I just viewed my account this morning. After reading the email again its my sister account who my name was removed from. This is ridiculous that I have to continue to address the same issues.

    • James t

      Date: 01/06/2023

      James t

      Date: 01/06/2023

      do not use this credit union for ANYTHING! I own several businesses and would not recommend this pave to my worst enemy! Use at your own risk!

      Together Credit Union

      Date: 01/10/2023

      Hello **************, I apologize for the frustrating experience you had in recent interactions with our team. To protect your privacy I will refrain from specifics here, but after looking into your case: we could have made the process you were trying to complete easier, and gotten you the right help faster. We also always want to make our members feel respected and valued, and I apologize that your experience didn't live up to that expectation. We are taking a close look at what happened to improve the way we handle situations like yours in the future. We are also continuing to monitor your case to make sure it is fully resolved. We will be in touch to confirm. You are also welcome to reach out to ***************************************** if you would like to discuss further.

    • Bailey H

      Date: 09/28/2022

      Ive been with this credit union since it was AB employees CU then American Eagle. I never had issues with either, but when the credit union was switched to Together I never had such terrible service in my life. The representatives were extremely unprofessional as well as the manager! Who accused me of trying to get money back that I had spent when the whole reason for calling was about why my account kept getting blocked when I had money in there. Horrible, horrible experience. Would not recommend this bank to anyone. I am switching ASAP!!

    • Carole D

      Date: 08/15/2022

      This company is a SCAM!!! Worst credit union ever. will never do business with them again. Charged me for insurance on my loan that then i couldn't use even though i gave them a letter and multiple reason for me getting behind, loss of income, illness and a death. claimed they reached out to me but I never received anything in email or mail. Then charged off my loan when I went to finally pay it could not do it online. I do not recommend this company. Buyer be ware. Worst experience ever compared to my bank and other credit unions I've used in the past. Also i tried to refinance but they were going to double my rate. the whole point of refinancing is to lower it.

    Together Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.