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Business Profile

Driveway Sealer

RAM Driveway Sealing Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired and paid this company to seal my driveway. They scheduled my sealing for October 4th, 2022, this company was a no show. I called the company to find out why they had not shown up and was told that their equipment had broken and they rescheduled me for October 6th, but again they were a no show, and this time they said that they had no technicians in my area to do the work. I asked for a refund and was told that all refund request are in writing and that it could take up to 3 weeks to get approval for my refund. They took my money for a service they could not provide, this was of no fault of my own,

    Business Response

    Date: 10/11/2022

    We owe the customer an apology for not getting the job done on time. We seal around 70 drives a day and do our best to perform all work as scheduled. We dropped the ball here and for that we are sorry

    If the driveway would have been paid in advance by credit card we could have just reversed the charges and the customer would have gotten a refund in 1 or 2 days. Since we were paid by check the timeframe is a little longer. We issued refund ***** ***** on Saturday 10/8. Since Monday there was no mail delivery I would expect the check to arrive within a few days, by the end of the week.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company to put sealant on my driveway. They were suppose to cut it in around cobblestones and the concrete wall. The guy that came out sloshed 3 buckets of sealant on my driveway and only used a squeegee to move it around. He got sealant on my stones and wall. I called them about it and they said they guarantee all of their work, that someone would come out and look at the job to determine what to do. That was 7/13 and no one has shown up yet. I have called 4 times and they keep saying that he will be out, but so far he is a no show. My customer number is ****.

    Business Response

    Date: 08/20/2022

    My apologies to *** ******,

    Our supervisor has tried multiple times to reach the consumer to no avail, he finally made contact with the consumer this morning, and we will send a professional out to clean the cobblestone concerns mentioned in this complaint.

    Customer Answer

    Date: 10/12/2022

    The company came out and cleaned the cobblestone.  They did a very good job. 

RAM Driveway Sealing Inc. is BBB Accredited.

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