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Business Profile

Fast Food Restaurants

Kentucky Fried Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/11/24 I placed an order via the ********** app @ 12:54 pm. The app said my order would be ready by 1:01 pm. When I arrived the cashier told me my order was not ready & I had to come inside. I parked & went inside. There were 2 men waiting at the counter & 2 men sitting at a table. 10 minutes later the 2 men at the counter got their food. I was then asked by the cashier what did I need. I ***lied my order I placed via the app. The cashier ***lied I would have to wait for the other 2 men sitting because they were before me. I mentioned that other people were able to get their food at that drive thru window why couldnt I? The cashier mentioned it was only 2 of them working & there was nothing she could do. So I asked to cancel my order because they were making me run late for work. The cashier ***lied since I placed it through the app I had to cancel it through the app. So I left & cane straight home & tried to cancel it through the app. It would not let me cancel it because it alt charged my card as if I picked it up. So I called the 800 number & the *** said they would have the DM contact me. A week or so goes by & no contact from the DM. I call the 800 number & the *** tells me the same thing & mentions that the DM tried to contact me. I asked for proof since I have not received a text, email or phone call. The *** could not provide it. So now its been several more weeks with no contact. I want my money back for food I never received.

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12 2022 at this KFC the lady I'm assuming is the manager was so rude and disrespectful. I have never felt so threatened and humiliated in my life. This lady talked down to my like I was worthless. She slammed my food down on her counter for no reason at all. I paid $50 for me and my family to have a good meal and I didn't even receive all my food half of it was missing. This lady should not be in charge of this store. I want my refund and settlement for how this lady treated me are white people not allowed to eat here? I felt very disrespected. This is not a safe place to go.

    Business Response

    Date: 12/02/2022

    If the customer will come into the store, and ask for me, ******, I'd be happy to refund her for the missing food.

Kentucky Fried Chicken is NOT a BBB Accredited Business.

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