Business ProfileforThe S'more Shack

We hired S'more Shack to provide S'mores and Hot Chocolate for our wedding day. We signed a contract and made our first payment of $243.75 in June 2021. My final payment of $243.75 was automatically deducted from my bank account in December 2021. In total, we paid $487.50 to have them at our wedding.We were originally scheduled to get married in January '22, but because of Omicron, we postponed to August '22. When notifying vendors of our postponement, S'more Shack had said they were available. Every other vendor provided an updated contract/addendum with our new date. S'more Shack did not, so me, my fiance, and two wedding planners had to email and call several times to get this update from them. We went for months without a proper update from them, and at one point they said they could not provide an addendum to our original contract and mentioned they would offer a full refund. We tried once again to still keep them for our day and tried to explain that all we needed was for our original contract to state the new date and what we had already paid, but because of the lack of response once again, we asked to take the full refund. They agreed and asked where to send the refund check and we provided our address. A couple weeks went by without the check arriving, so I emailed them asking where it was or if it had been sent. They didn't respond to our email for another week. So I then started following-up every other day via email and my fiance called and left a voicemail twice - this lasted about a week or so. My fiance then tried to reach out to them on ******** messenger and they replied saying they would not be giving us a refund and blocked my fiance. So I reached out to them on ******** messenger and they told me if I continued trying to speak to them, that they would pursue litigation for harassment. We never signed a termination contract nor did we ever receive a refund, so we're kind of confused as to what we do as we are still their clients.