Business ProfileforRocket Garage Door Repair

Rocket replaced my spring and cables on 12/12/21. I dont know much about garage door, but I do know that if a spring is replaced properly, a person should be able to easily open and close the garage door manually, which was not the case that Rocket left me with after their visit on 12/12/21. I dont manually open and close my garage door, so I didnt know of this issue until another company came to replace my garage opener on 10/21/22. They notified that my spring is not proper for my garage door as it is pretty heavy when being handled manually and I was shocked. They showed me on the scale that the door was sitting at a little over 30lbs and that 10lbs should be the maximum weight for manually lifting of the door. They also let me know that the bearings were supposed to be replaced when a new spring is replaced and that was not done when Rocket replaced my spring back on 12/12/21. Finally, they let me know that a garage professional should know what spring is proper for my door, so if it was not completed properly, it was done intentionally.I immediately contacted Rocket on 10/21/22 while this company was working on replacing my spring, bearings, and garage opener, but was met with a rude receptionist. Someone from the company did eventually called me back and I told him what I have learned and saw today, but he refused to admit fault and wasnt willing to provide a refund.Because of Rockets unethical business practice, I was forced to replace the spring again on 10/21/22. I would never recommend Rocket to anyone.