We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Investigator

Gateway Investigations, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investigator.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid him for a very serious case and all I needed was the paperwork. He sent me something to my email address but no one can download it, he has it blocked. I have spoken to his secretary but he has never returned my calls.

    Business Response

    Date: 07/13/2023

    Ms. ***** contacted me to run background and licenses check on vehicles that were parked in her neighbors driveway in Arnold Mo for vehicles in her neighbors driveway.  I took her 400 dollars and processed the licenses and the background checks as she requested.   I emailed her the results in a pdf document as well as verbally over the phone. She told me she was unable to open pdf file I had sent her and asked if I could mail them to her.  I agreed and mailed them twice to her home address and she claims she never got them.  However she admitted that her neighbors steal her mail.   I have always returned her calls and she does not return my calls or texts.  She is paranoid and I have mailed the documents on 2 occasions and she claims she never received them. I am more than happy to meet her at a police station or her house to give her the documents or at my office in Sunset Hills.  The files cost me money every time I mail them since there are over 200 pages of documents. I have mailed them twice and I will not mail them again, but as I said I am more than happy to meet with her to ensure she has received them. 

Gateway Investigations, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.