ComplaintsforWells Fargo Advisors

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have had a 401k account with Wells Fargo Advisors for over 5 years, however now Wells Fargo has decided to sell my 401k to another company called Principal, who has liquidated all of my funds and has told me the money is "gone", that it was "lost during the transition". I was never notified of this change and I was DEFINITELY not notified that my 401k is no longer accessible and cannot be transferred to another bank. I have spoken with SEVERAL representatives at both Wells Fargo and "Principal" and nobody has any access to my money, which is over $36,000. Please resolve this ASAP or I will file a lawsuit for the full amount.

  Business response

  01/11/2022

  Dear ******* ********:
  This letter is in response to concerns you expressed on January 4, 2021 to the Better Business Bureau under case #********, and to the Consumer Financial Protection Bureau under case #**************, regarding the ******** Consulting 401k Pension Profit Sharing account ending in ****, concerns the account had been transferred to another firm, not being notified of the change, and misinformation you received when calling in for assistance. Thank you for your patience while we looked into your concerns. We’ve completed our research and are ready to share our findings.
  Thank you for taking the time to speak with us on January 7, 2022. As we discussed, the above referenced account is with Wells Fargo Advisors, and we want to assure you there have been no changes. We reviewed the recorded calls into our Investment Contact Center in an effort to determine who you may have spoken with that provided you with misinformation but we were unable to locate the recorded call interaction. Please know, representatives in the Investment Contact Center make every effort to assist clients in a knowledgeable and efficient manner; we sincerely apologize for any misinformation you may have received when calling into the Investment Contact Center for assistance.
  We reached out to Financial Advisor ***** *****, who confirmed he had spoken with you later in the day on January 7, 2022, to discuss your account. It is our understanding that you will be working with your Third Party Administrator (TPA) to transfer the funds to a self-directed Individual Retirement Account (IRA).
  Thank you for being a valued client and for providing feedback as it is invaluable in identifying areas where we can initiate improvements. We know you have chosen Wells Fargo Advisors over scores of alternatives in a highly
  Investment products and services are offered through Wells Fargo Advisors, a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company.
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at **********************************************************************. See additional Wells Fargo privacy notices at*********************************************
  ********** ********** ********** ****** ** *** **** ***** ****** ** *****
  Investment and Insurance Products are:
  • Not Insured by the FDIC or Any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
  © 2021 Wells Fargo Advisors, LLC. All rights reserved.
  ***** ********************
  competitive industry and we will continue to work hard to earn your business and trust. For additional questions regarding the above referenced account, please contact Financial Advisor ***** ***** ** ************** during normal business hours.
  How to contact us
  We appreciate the time and effort you took to contact us. If you have questions, please contact
  me at ************** *** *******. We’re ready to help you Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We accept telecommunications relay service calls.
  Sincerely,
  ***** ** Executive Office Case Specialist
  Enterprise Complaints Management Office
  cc: BetterBusinessBureau
  Consumer Financial Protection Bureau
  

• Initial Complaint

  12/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was divorced in May 2021, and was given a portion of my ex-husbands IRA. The paperwork was signed by all parties including the judge. My ex-husband passed away in July 2021 and I am still waiting for Wells Trade to transfer the funds to my account. I have spent many long hours on the phone with their estate processing department and every time the person on the phone doesn't seem to know what to do. I have sent the appropriate paperwork several times and they keep telling me to send the Transfer due to Divorce form several different ways, with a signature, without a signature, don't fill out anything etc. I have complied with all requests but the situation seems to be in limbo. According to the court documents this transfer is to take place even if the account holder dies before the transfer is completed and it is to be done in a timely manner. They first received the appropriate documents on Sept 16, 2021, it's now December 30, 2021. This doesn't seem to be taken care of in a "timely manner". I have received zero communication from them and have to wait on hold for over an hour each time I try to speak to someone. I just want this to be taken care of since I am loosing money because I am unable to self manage the funds I am entitled to. Also, our adult children (his heirs) are to receive the remaining funds and this is holding up that as well.

  Business response

  01/13/2022

  ******* *** **** ***** *********** ***** **** ********* ***** **** *** ********* ** **********Subject:

  We’re responding to your concerns Case number: *****************

  Client name: ***** *********** 

  Better Business Bureau, case number: ********

  Dear ***** ***********:

  I am writing with reference to your recent complaint submitted to the Better Business Bureau on December 31,2021 and to your email to Wells Fargo Advisors on December 10, 2021, regarding the above referenced matter.Specifically, you expressed concerns with the lack of communication from the Estate Processing team regarding the receipt of court ordered documents you submitted authorizing you as the recipient of a disbursement from the Individual Retirement Account of ******* * ***** due to divorce. Due to Wells Fargo Advisors’ ongoing commitment to ensuring that client concerns are given due attention, your comments were forwarded to the Commercial, Investment, & Centralized Complaint Executive Office for review and response.

  First and foremost, please allow us to apologize for any frustration or inconvenience this matter may have caused.Wells Fargo Advisors strives to provide our clients with the most outstanding customer service, and we regret that in this case you received less than our best. One of the primary objectives at Wells Fargo is to provide you with the confidence that comes with continuity of outstanding service. While each individual Financial Advisor brings his or her strengths and personality to each client relationship, we feel that continuity is especially crucial when we fall short of that goal. We have conducted a review of your concerns and would like to take this opportunity to share with you our findings.

  Our research has found that the above mentioned documents have been received by the Estate Processing department. Due to the nature of the request and the deceased status of the account holder, the court ordered documents were escalated to our Legal department for further review and approval. Please be advised that the legal review has now been completed and approved for disbursement as outlined in the previously submitted documentation. Service Request #********* has been initiated by the Estate Processing Team to begin the disbursement process. This matter has also been escalated for expedited processing, please reference the service request number when inquiring on the status of completion or to provide any additional information for processing. Estate Processing Customer Service can be reached at ************* Monday through Friday during the hours of 7:00 a.m. to 5:00 p.m. CST

  We sincerely appreciate your business, as we know you have chosen Wells Fargo Advisors over scores of alternatives in a highly competitive industry. We will continue to work hard to earn your business and your trust.

  How to contact us

  We appreciate your time and effort you took to contact us. If you have questions, please contact me at ************** **** *******. We’re ready to help you Monday through Friday from 8:00 a.m. to 5:00 p.m.Central Time. We accept telecommunications relay service calls.

  Sincerely,

  ******* **

  Executive Office Case Specialist

  Enterprise Complaints Management Office

  Customer response

  01/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The account was finally transferred on January 15th. Thank you for looking into this matter and expediting the process. 
  
  Sincerely,
  
  ***** *****-*****

• Initial Complaint

  12/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I, with my late husband, have a brokerage account ****** and I need to transfer the assets into an individual account. I am getting a complete run around by Wells Fargo advisors and Wells Fargo Estate Services. Every time I call I am given different information. At first I was told that assets could transfer between ****** account into a trust account. Only after submitting all paperwork, including a Letter of Authorization, was I told this was incorrect. I then opened an individual account and submitted a Letter of Authorization and was told the transfer would take 2-3 business days. I'm not told that Estate Services has a hold on the transfer and the transfer may take place in 6-7 business days. Enough is enough. I simply need this simple process to take place.

  Customer response

  02/03/2022

  Wells Fargo has resolved the issue.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father, ***** *******, passed away in December of 2018, leaving an IRA to my step-brother, ****** ***. I am still getting my father's mail from Wells Fargo Advisors. ****** *** passed away in February of 2019. An estate was opened in McHenry County, Illinois, where ****** lived. There was an administrator named and they contacted Wells Fargo Advisors about this IRA. To this day, the account is in limbo. Wells Fargo has not paid out to ******'s estate. I talked to the attorney and she said she has spent many hours on the phone and still they will not pay this out and close the account. I worked for attorneys for many years and don't understand the reason for this delay. Would you please look into it?

  Business response

  12/20/2021

  Dear ****** ****:
  
  Thank you for your recent communication. Your concerns have been forwarded to the Wealth and Investment Management Complaints Executive Office for review.
  
  Given Wells Fargo Advisors’ commitment to privacy and compliance with industry privacy regulations, we are unable to release any information to you regarding your concerns at this time. After a preliminary review, the Wells Fargo Advisors Home Office has been unable to locate a document that would permit us to discuss this matter with you. If you currently have legal authority to act on behalf of another person or entity with an account at Wells Fargo Advisors, please contact the phone number below to provide the document(s) on which you rely in taking that position. We will review the documentation and provide a response to you.
  
  We value the feedback provided and appreciate the time and effort taken to share your concerns. If you have questions, we are here to help. You may reach us at **************. We’re available to assist you Monday through Friday between the hours of 9:00 a.m. to 6:30 p.m. Eastern Time. For customers with hearing or speech disabilities, we accept telecommunications relay service calls.
  
  Sincerely,
  
  
  Wealth & Investment Management Complaints Executive Office

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello, On December 1, 2021, I got the following notice from Wells Fargo about my online brokerage account: "On Dec 01, 2021, a 90 day freeze was placed on your account ending in 1378. The freeze occurred when a security was bought and liquidated before full payment was made for the initial purchase. This resulted in your account and all related accounts being placed under a Regulation T Liquidation Freeze. While the freeze is in effect, you must have settled funds in the account before making another security purchase. Any purchases made without settled funds will result in a trade cancellation." This 90 day restriction allows the bank to profit by holding my funds, from an incoming bank transfer or the sale of a security, for an extra business day. It also prevents me, the customer, from executing trades and making purchases of stock on time. I only spend funds when my account indicates that those funds are available, in my cash balance, to spend. As a customer, I do not have control over when the full payment is made for an initial purchase OR when my cash balance updates. Additionally, if the a full payment for a trade is not yet made, the cash balance of my account should indicated that the funds are not used yet. I only buy and sell stocks based on the cash balance of my account. I do not have a satisfactory answer for why this restriction was imposed on my account. Also, I do not have any specific detailed about the alleged violation, including date, time, and name of security that was bought and sold.

  Business response

  12/17/2021

  Thank you for your patience while we looked into your concerns. We’ve completed our research and are ready to share our findings. We are responding to concerns expressed in your letter addressed to the Better Business Bureau on December 10, 2021, regarding the Regulation T 90-Day Freeride Freeze trading restriction placed on your account on December 1, 2021. You also expressed frustration you did not receive any specifics about the security or date that triggered this restriction and requested that Wells Fargo Advisors remove this trading restriction. First and foremost, please allow us to apologize for any frustration or inconvenience this trading restriction matter may have caused. Wells Fargo Advisors strives to provide our clients with the most outstanding customer service, and we sincerely regret that your experience has fallen short of your expectations. During our review, we identified on December 1, 2021, a 90-Day Freeride Freeze trading restriction was placed on the above-referenced account, restricting your ability to purchase securities with only settled funds. In a cash account, an investor must fully pay for the purchase of a security prior to selling it. Please note settlement occurs two business days after the trade date and this is referred to as T+2 settlement. If an investor buys and then sells a security prior to fully paying for it, (on the same trade date), the investor is “freeriding,” and this is not permitted under Regulation T set by the Federal Reserve Board. We verified the security triggering this restriction was Apple Inc., (AAPL). Specifically on November 30, 2021, you sold 1 share of Tesla Inc. (TSLA) and then used those proceeds to purchase 7 shares of AAPL. The trade that triggered this trading violation was the subsequent sells of 1 share and 11 shares of AAPL on November 30, 2021 and constituted a day trade. Since the purchase of 7 AAPL shares was funded by the sale of 1 TSLA the same day sells of AAPL were not fully paid for on November 30, 2021 and triggered the restriction. We have also reviewed our technology and unfortunately, our website does not have the capability to give a warning if a client is using unsettled funds when placing a trade. This a future enhancement we are looking into. Therefore, it is important to keep a track of the amount of unsettled vs the settled funds you have in your account before placing trades in a cash account. We verified you have margin set up for this account and may want to consider using it to avoid trading on unsettled funds in the future. We double checked and confirmed the 90 Day Free Ride restriction will remain in effect and be lifted from your account on February 28, 2022. We appreciate the time you have taken to share your concerns, as they are invaluable in assessing our service levels and for identifying areas where we can initiate improvements. Your feedback is extremely important to us, and we want to assure you that we will utilize this information as an opportunity to enhance our abilities to best assist our clients with their financial needs. For additional questions regarding your account or this process, please contact our WellsTrade® representatives at ************* ****************. They are available Monday to Friday, 8:00 a.m. to Midnight Eastern Time. If at any time you feel that you are not receiving our best, please request to speak with a supervisor and they will be happy to assist you accordingly. How to contact us We appreciate your time and effort you took to contact us. If you have questions, please contact me at ************** ext. ******* We’re ready to help you Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We accept telecommunications relay service calls. Sincerely, ***** * ********* ****** **** ********** Enterprise Complaints Management Office cc: Better Business Bureau 
  

  Customer response

  12/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* **********

• Initial Complaint

  11/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 09/17/2021, Wells Fargo Advisors charged me $175 as Annual Fee for my brokerage account ending in 2267. The Advisor, Mr. ******** ********** did not contact us regarding a change in schedule of fees. In fact, when contacted in the first week of November to reverse the fees, he mentioned that the fees was $150, so, that clearly shows that he did not even know the right amount, let alone letting us know. He also mentioned that previous years, this fee was waived because my wife was a Wells Fargo employee. But, my wife had left Wells Fargo on April 30 2018 and we were not charged any fees in 2018, 2019 or 2020. So, all this information was incorrect. We opened several complaints for this fees, but, they all have been closed and instead have now been mailed with the fee schedule after the fact.

  Business response

  12/01/2021

  Please see the attached Bank response.      

  Customer response

  12/01/2021

  Complaint: ********
  
  I am rejecting this response because: Advisor did not contact us personally as he normally does for other transactions on the account. Incorrect information was given regarding fees and the reason for why fees was not applicable in prior instances indicating the lack of knowledge of the Advisor. The primary purpose of the Advisor is to clearly communicate any changes to the account so that proper decision can be taken on it's implications.
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Complaint Against WELLS FARGO ADVISORS: On November 10, 2021, I executed 3 trades, one of which was Rivian Incorporated, with the Ticker Symbol *RIVN where I attempted to purchase 100 shares on their Real-Time Trading Platform. My open order never filled, and I contacted Wells Fargo Advisors several times for resolution and am getting the run around. My order was well below the price I entered, yet never filled. While I thought this highly unusal and suspect, I took a photo from my Iphone, showing the OPEN ORDER at the PRICE I was willing to pay before the shares, and I continued to refresh my trading app where it showed me the price well below my fill expectations. This is all captured on my screen and I will upload as well. Apparently, there may have been a glitch in their trading system, but that is not my fault. I show an OPEN order, they are trying to tell me it was not OPEN. I have proof that it was. Please contact me for further details.

  Business response

  12/10/2021

  
  First and foremost, please allow us to apologize for any frustration or inconvenience this matter may have caused. Wells Fargo Advisors strives to provide our clients with the most outstanding customer service, and we sincerely regret that your experience was less than our best.
  
  During our research we learned that you provided a picture you took of your computer screen On November iO, 2O2i Showing our trading platform with the trading popup window quoting RIVN at 9s.6o with a timestamp of 2:41:55 ET. Your first open order for RIVN was placed with a limit price of s9s oo at s-36:d6 ET. The price of RIVN did not fall below $95 after the open order was placed. You modified your open order to reflect a limit price of $96.25 Alt z 49:5 ET. The trading pop up window needs to be re:freshed to
  show the most up to date, real time quote otherwise the quotes are on a 15 minute delay.We know that the
  quote shown on the pop up trading window in the picture you provided had not been refreshed because your open order for RIVN at s96. that is seen in the back ground was modified at z:49 5 ET which is after the time stamp of z:41:§5 ET shown in the pop up window. Furthermore, client disclosures can be seen on the trading screen when you hover your mouse over the question mark located above the ‘trade” button. We have provided that disclosure below for reference. In your letter to the BBB you mention “there may have been a glitch in their trading system." We reached out to the team responsible for documenting any website related issues. We do not have any known impact events noted for the trading platform or the refresh button on November . We sincerely apologize for the inconvenience.
  

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I chose to take their offered option of skipping 2 payments almost two years ago because I was unemployed. I just noticed on my credit that Wells Fargo did not report my good on-time payments to the credit bureaus' from March 2020 through April of this year 2021. I called Wells Fargo and asked why I have essentially 12 months of zero payments shown (no data available is what my credit states) so my credit is taking a huge hit. I called and asked why this was happening and I was told that since I accepted their offers of deferment, all my credit information is suppressed for a year. This is ridiculous, I was never informed of my credit reporting as being suppressed when Wells Fargo made the offer of skipping or deferring my payments. I am being punished for accepting what Wells Fargo offered, a way to keep my account in good standing.

  Business response

  11/22/2021

  ****** * *******
  PO Box 1242
  Forest Grove, OR 97116

  Subject: Regarding your concerns with your account ending in **** Better Business Bureau case number ********

  Dear ****** * *******:

  This letter is in response to your concerns forwarded to our office by the Better Business Bureau. In order to complete our research, we need some additional information, which you can find outlined below.

  About your credit reporting

  You state the reporting of your account should not be suppressed. The suppression was the result of COVID-19 relief provided during the months of March 2020, April 2020, May 2020, June 2020, July 2020, August 2020, and September 2020. During our phone conversation on November 19, 2021, you requested the suppression not be removed. The suppression will remain in place.

  To keep your account current and in good standing, please continue to make your monthly payments. Be sure to send your full payment to avoid potential consequences such as additional daily interest accrual, fees, negative impacts to your consumer report, repossession, and account closure.

  About the service you received

  You also state we advised over the phone your account would not report as delinquent as long as you had payment arrangements. We did not locate any calls where this information was provided to you.

  We’re here to help

  We value your feedback and appreciate the time and effort you’ve taken to share your concerns with us.
  If you have questions, please contact us at 1-877-250-2265, Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. For customers with hearing or speech disabilities, we accept telecommunications relay service calls.

  Sincerely,

  *** *.
  Executive Office Case Specialist
  Enterprise Complaints Management Office

  cc: Better Business Bureau

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wells Fargo Auto Denied a one month extension for June 2021 after hey approved my extension. I sent them several times my documents on 6/19/21 to [email protected]. Over 3 times they did not get my extension document. 8/1/21 I fell 20 feet through a roof. they told me since it was a different hardship they would not except my approved deferral and since my loan was over 35 days past due they would not do anything for me. I was working with the office of the president for weeks trying to get the June deferment that was approved, approved. on 10/15 the office of the president denied my extension. on 10/19 they immediately put my truck out for repossession. the office of the president did not advise me my vehicle was going to be placed for repo. I was told to call and make arrangements with collections which I always do. I made one payment on 9/27/21 even being on disability and the bank knew because I kept in touch with them and tech had an arrangement with them for a payment by 10/26. (which if they would of called me they would have a post dated payment and I would have my truck). I am having ALL my phone calls pulled at this time as well. all i got was a run around all day. I spoke with a ****** who told me that A. none of their systems communicate, that even if working with the office of the president there is no way for the loss mitigation, redemption and collections department to know that a consumer is working with a different department. They do not have any signs or codes to know what is going on with a consumers account because they cannot even see the notes for different departments because systems do not talk to each other. There for if i was still working with the office of the president my vehicle would of went out for repo... I made arrangements with wells Fargo for a payment by 10/26. I would of put a post date on file so i did not lose my vehicle and wells Fargo KNOWS i almost lost my life to a serious injury. I kept getting the run around

  Business response

  11/02/2021

  Please see attached bank response; enclosures have been forwarded to the customer. 

  We’re here to help We value your feedback and appreciate the time and effort you’ve taken to share your concerns with us. If you have questions, please call us at 1-877-250-2265, Monday – Friday, 5:00 a.m. to 5:00 p.m. Pacific Time. For customers with hearing or speech disabilities, we also accept telecommunications relay service calls. Thank you. We appreciate your business

• Initial Complaint

  10/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been requesting a statement for my father's account since August 6, 2021. I have complied with all of their requests but have yet to receive the statement I need. My father passed away in June 2021 and the estate must have a December 2020 statement to calculate withdrawals or face large penalties. Each time I call I am told they require something further which I've always immediately provided. I've been told "it's in the mail", "we'll fax it" but I have not received anything. I have confirmed both my mailing address and fax number. They will not provide it electronically and have stopped responding to my requests. I call once a week, am on hold for over an hour each time only to get more empty promises. This is shameful and complete ineptness or callousness. I just want a copy of a statement. They have the letters of testamentary, the death certificate and written request. There is zero reason why they can't accommodate this simple request. They simply won't.

  Customer response

  10/18/2021

  My father used Wells Fargo. He passed away in June 2021. I am the executor of his estate. I have been trying to get a response from Wells Fargo for three months. As of this morning I have been promised numerous times I'd receive my simple request of a December 2020 statement so that the estate can make the required RMD and avoid large tax penalties. Since filing my complaint this morning I received a fax but it was a statement for someone else's account. Not inly have I gotten the run around they're sending confidential information to strangers. Serious oncerns as to the integrity of Wells Fargo and WElls Fargo advisors.

  Business response

  10/22/2021

  Please see attached bank response; enclosures have been forward to the customer.

  We are responding to concerns which you expressed in an email to the Better Business Bureau (BBB) on October 18, 2021, regarding your frustration with the inability to receive a copy of the December 2020 statement for the above-referenced account, despite multiple attempts, communication that the statement was mailed and faxed, and a statement for a separate client faxed to you. Please be advised that First Clearing Corporation Services (FCCS) provided clearing and back offce services for Equilibria until the clearing agreement was terminated on May 21, 2021. On their behalf, we would like to take this opportunity to address your concerns.

  First and foremost, please allow us to apologize for any frustration or inconvenience this matter may have caused. Wells Fargo Advisors strives to provide the most outstanding customer service, and we sincerely regret that your experience has fallen short of your expectations.

  After reviewing the account, we confirmed that the December 2020 statement was mailed to your abovereferenced address on September 23, 2021. We have not received any returned mail from this address, however, we apologize that you were unable to locate the mailing. In the event the mailing-was potentially lost or delivered to an incorrect address, we included a copy of the requested statement. In- Order to avoid any further complications, we decided to provide overnight delivery with a tracking number, to ensure your receipt of the requested statement.

  We were unable to find any record that we sent you a fax on October 18, 2021. However, we work diligently to ensure the confidentiality of our clients' information and protecting the security of our account sensitive information is paramount to this initiative. In accordance         the Compromised Data Policy, we submitted a Compromised Data Report on October 21, 2021, in order to further investigate this matter. Enclosed you will find a pre-paid overnight envelope. Please return the unrelated statement in the envelope provided, so that we may accurately identify any potential compromise of personal information or account-specific data, and update the submitted Compromised Data Report.

  We appreciate the time you have taken to share your concerns, as they are invaluable in assessing our service levels and for identifying areas where we can initiate improvements. Your feedback is extremely important to us and we want to assure you that we will utilize this information as an opportunity to enhance our abilities to best assist our clients with their financial needs.    

  Customer response

  10/27/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩