Complaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Green RX was paid in full for service which included aerating and seeding my yard in the fall. We were told a couple weeks back, they would be out 2 weeks before the end of October. We have called several times with no response. If you are elderly or anybody do not use this company. They do not complete the job they were paid in full ahead of time to do. As well they do not even have the curtesy to return the calls we have left. Horrible business ethics.
Business Response
Date: 11/22/2024
We have provided all of the services that they have paid for and even did other services free of charge as a courtesy to them. I feel like I have gone above and beyond.Initial Complaint
Date:07/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $539.10 on May 20 in advance for the remaining lawn treatments for the season and an aeration/overseed in the fall. They never came to my house. They said the operator went to the wrong address on Thursday May 30. They said they would be out the first part of the next week and when they weren't there by Wednesday June 5 I cancelled the order. Friday they called and I stated I just wanted a refund and they said they would take care of it. I have called and left many messages and talked to Green RX several times and they kept saying the check is on it's way last call was July 19. We verified the address 2 times. They are hard to get a hold of and seldom return calls.Customer Answer
Date: 08/01/2024
I was contacted by Green RX the day after I entered the BBB complaint. He was surprised I hadn't received the refund yet. They first tried to put the refund on the credit card I paid with, but that didn't work so they mailed a check. I received the refund check Monday July 29. Thank you.Initial Complaint
Date:06/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Is this company still in business?We have used this company for several years and have been happy with them. When I left messages, I always received a call back. We prepaid for all 2024 services, which we've done before and had no issues. For 2024 we have only had 2 lawn applications applied. On June 18 a tech came to the house to apply an application. With our ring doorbell, I saw him leave an invoice on the door at 7:56 am, and then remove it 2 minutes later before he left. As far as I can tell nothing was done. Maybe he did something in the front yard, but he could not access the backyard because the gate was locked. I called GreenRX at 1:33pm that same day and received a call back 1:58pm. I was told he would have to look at the paperwork first, which he would have on June 19, and then he would call me back. I never heard back and have left at least 6 messages since June 21. I also tried to visit their office on June 27, but it was locked and no lights were on inside.Can you help determine if this company is still in business, help me get a return phone call from them, or a refund if they are no longer providing the service I paid for.Customer Answer
Date: 07/02/2024
I heard back from the business today, and everything is fine. It seems there was an issue with my messages not going thru and some mitigating circumstances on their end. He apologized for causing me concern. They are actually coming out tomorrow to apply our next round. Please note this issue has been fully resolved, and I am glad they are still around to take care of our lawn. If I need to do anything else to close this case, please let me know. Thank you.Initial Complaint
Date:10/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction date was 6/30/23. It was for Lawn Service for the Season including 10 lawn cuts to begin in July. He wanted a prepay which was paid in the amount of $540.00. This was paid and charged to my credit card on 6/30. Calls were made several times for the first cut that was to begin beginning of July. It took several attempts to get in touch with the owner of Green RX Lawn Care & Facility Maintenance. Many messages left with no call back. One day someone showed up and did a terrible job. Again, for the second cut no response. Left several messages. Communication was poor and no one ever answered the phone. .2 cuts were provided with several weeks in between. Asked for a refund and still no money. Promised months ago. Owner is not reliable and does not follow through with his promises. we had to secure another service.Business Response
Date: 01/02/2024
We performed the work as requested on 7/8 and 7/22. The refund check was sent to him in October, but he has not cashed it. We will go ahead and reissue the check.Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 23, 2023, I paid $518.40 to Green Rx as a prepayment for fertilizing my yard (both front and back) throughout 2023. On July 25, 2023, a Green RX technician treated my front yard but did not treat the back yard. I know this because the gate to my fence was locked while he was here. I was charged the full price of $115.20 for treatment of the entire yard. Once I saw the Green Rx truck in front of my house, I immediately went outside to unlock the gate because I thought the technician had just arrived. However, once I came back inside the house, I saw him driving away. The technician did not come to the door to knock or ring the bell to try to get my attention nor did he leave the invoice on the door as the technicians typically do. Instead, he treated the front yard, placed the invoice inside my mailbox and left. I have video footage confirming this activity. I have called the company and left messages on multiple occasions and mailed a letter to them on August 30, 2023 requesting cancellation of my service and a refund in the amount of $403.10. This amount consists of the remaining balance of my prepayment in the amount of $345.60 as reflected on the July 24 invoice plus $57.50 which represents ½ of the total fees charged on the July 24 invoice since the technician only treated ½ of my yard. I have not received any response to my cancellation request nor have I received a refund check. Instead, one of Green Rx technicians arrived at my home on September 14 to treat my yard. I greeted the gentleman at my door and told him not to treat the yard because I had previously canceled my service. He indicated he would advise the office of our conversation, and he left. To date I still have not received my requested refund, and the company has not responded to my voice messages or to my letter. I would appreciate assistance from the BBB in having the company immediately issue a refund as per my request. Thank you.Business Response
Date: 01/02/2024
We sent a check to the consumer in October. She did not cash it. We have reissued the check and sent it to her.Customer Answer
Date: 01/10/2024
I am unable to provide a response on your website to the proposed resolution the business has issued. I did not receive a refund check from them in October. I received a refund check on Jan 6, 2024 in the amount of $230.40, which is almost half of what I requested. I do not know how they have calculated this refund, so I reject this proposed resolution. Thank you. ****** *********Initial Complaint
Date:09/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Green RX customer # is ******. Paid $264.60 for six lawn treatments in 2023 ($44.10 per treatment). They also promised to come out as needed to spray for weeds. Company provided one treatment and when I tried to contact them - they did not answer and when I left a message, no one called back. This has happened 5-6 times over the past 5-6 weeks. My lawn looks horrible - full of weeds. Since Green RX has not fulfilled their contract with me. . . nor returned my calls, I'd like my money returned and not do business with them in the future.Business Response
Date: 01/02/2024
We have treated his lawn per the contract. We have fulfilled the contract. We have no record of any calls from him.Initial Complaint
Date:09/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is I can not get through to them. They will not answer the phone. I do not want them to mow my lawn. They were only suppose mow my lawn every two weeks. Now they are mowing my lawn every week and my lawn is turning to dirt. I want them to stop. I do not know how to get in contact with them. I want them to stop mowing my lawn. I do not want to do business with this business that will not answer the phone. I do not want them to even fertilize my lawn this fall.Business Response
Date: 10/25/2023
She was cancelled by us three weeks before we came out. She has been cancelled since August 28, 2023. She is a cancelled customer.Customer Answer
Date: 11/14/2023
In late April 2023, I called (************) Green Rx, Inc. and asked if they had moved because my yard was too small for a riding mower. They said they did. I hired them to cut my grass every week until June then every two weeks. At first they had mowed my grass and did a great job. Then they started using a riding mower that cut my grass too short and sometimes came more than every two weeks. Since my yard was small they turned the riding mower over my driveway. This made riding marks on driveway. I complained numerous times. They said they would clean the driveway, they never did and continues using a riding mower.
I am 82 years old and I used 7 bottles of bleach and a large Tide soap to clean the driveway myself. It took me two days. On August 30, I told the man that came to mow the grass to get off my property and not to come back. I took pictures (4 pictures enclosed) of my driveway before cleaning it. The only way they can settle this is by cleaning my driveway and putting a sealant on it.
Initial Complaint
Date:08/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 1, 2023 I called Green Rx to ask them to cut my elderly parent's grass in Lake St. Louis, MO. A many named **** agreed and asked me if I wanted to pay in full for the season to save on weekly cuts. I paid $792.00 and he said they would come the following Monday. Between June 1 and July 2 no one showed up and I called multiple times and emailed the company. No one responded to me. Finally, the owner (not ****) answered and promised to come out the next Monday. They never showed up again. My brother has called and spoke to him multiple times. He then promised to return the money and asked for the account number. He never paid and now will not answer calls.Business Response
Date: 01/02/2024
We are unable to find this consumer. We also don't have an employee named *********Customer Answer
Date: 01/18/2024
This issue has been resolved by the business and I received a my refund.Initial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for a whole season of lawn care. Lawn is dying, tons of weeds. I have been trying to communicate since April. No cooperation they don’t answer their phone or emailBusiness Response
Date: 01/02/2024
We performed all of her services, so she is not eligible for a refund. She cancelled the service on December 9.Initial Complaint
Date:05/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/5/2023, Green RX came out to fertilize my yard. 3 days later, I noticed that there were long lines of dead grass in the front of the house, and completely around the house. A manager came out to see for himself the damage his company did to my lawn. He did state it was their fault, but there was nothing they would do remediate the situation. He did suggest that after I work on the yard myself that just maybe they would reimburse the supplies that I used. My address is **** ******* ********* ******** ******** *** *****Business Response
Date: 07/11/2023
The consumer does not have a balance.
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