We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mail Box Rental

U P S Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a pre-shipping label through *** and then I paid this local *** Store to pack my fragile items (sold for $800). The employee packed my fragile items with non- approved *** materials and National *** did a an evaluation and deemed the packing was not approved by *** and therefor it was packed insufficiently. The owner, ***** *******, stated he would cover replacement costs incurred when I provided my invoices and paid receipts from the customer. I provided the paid receipts and he is refusing to reimburse for value of items broken due to his worker insufficient packing and also using materials that are not approved packing materials by UPS.

    Business Response

    Date: 10/12/2023

    Responses:

     

     1.  Pre paid label attachment in file-  It was made by ******* *******. The label was not created by us (THE *** STORE).  However anyone who wants to created a label for *** Shipping,  that's is when you place insurance on the label for the package(s). 

     2.  Receipt for 52.40 is for us to pack it for the customer.  I did the the right way what we suppose to pack the vase.  I have pictures and did looked at them and it looked that it has enough bubble wrap and materials.  The box is Box Certificate approved ups.  *** Claim was approved for $100.00.

    3.  ******* ******* and 3rd party filed claim with *** Claim department about the vase,  I called *** Claim Department and told me that they already send ******* 100.00 insurance check for the vase.. That's what they insurance for 100.00 not 800.00.  

    4.  I offer ******* ******* will refund her for boxes and packing which is 52.40 but she refused to take it. She still blaming on us for this situation. 

    5. I did everything what I suppose to do with issue.  I have no control on the 3rd party label or pre paid label...

    Thanks ***** 

U P S Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.