Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They charged me for my flat top stove. They called me on the phone and said it&#**;s a GE, a drop in cooktop. I asked if it would fit and he said yes. They charge $179 to drop it in and plug up the electricity. The electricity wasn&#**;t right. Then he said it would cost about $500 to get this taken care of and for some reason he thought I said I would take care of it. So ********** wrote me up a new contract and never called me back. Slyman H3230303230**31363231H said a company will come out this Friday. I told them I want a quote before they did anything. I never approved it. I paid for the stove top and the installation to Slyman H3230303230**31363231H. I want the electricity to be hooked up right
Business response
12/16/2024
A normal install is the ******, but if the customer doesn't have the right and up to code electric they of course charge more,, the install goes directly to the contractor which is Speaks contracting, Slyman's doesn't install built ins.. If the customer has a problem with what the contractor charges they can always get one of their own, ThanksInitial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
See attached letter for complete description of the issue. Literally, we were penalized for their mistake. Had **** **** *******l worte the correct number, I would have received the correct refrigerator for a lot less money, stress and avoided a series of mishaps. 1. Wrong refrigerator ordered 2. Second refrigerator did not fit in custom cabinet and *** cast doubt on cabinet company not using industry standards 3. Charged 25% restocking fee, not the low end of 10% restocking fee, which is indicated on their website 4. **** and *** claimed they called me on numerous occasions. However, **** **** or *** recorded the wrong phone number. I sent *** my phone numbers in emails, which he did not update in their system 5. Text messages were ignored at times, and I would eventually have to reach out to *** via phone It seems that once Slyman gets your business the customer service diminishes and forget about receiving a refund. Given the nature of the many mishaps caused by Slyman, I do not agree with the 25% restocking fee imposed on the second refrigerator return instead of 0%-10%. They have taken NO responsibility for their sales associates' errors. This company is not forthcoming about refund policies or fees that might be applied if a return is necessary. It seems that the discretionary fees are based on who you are or pure GREED!Business response
10/30/2024
When the customer was told the size of the refrigerator they said it would fit. When it didn't they came in to reselect and we delivered free of charge and installed free of charge the one they reselected.. They were aware of the restocking charge and didn't have a problem with it when they came in to reselect... The original Refrigerator was discontinued a replacement was sent out with out a extra charge...Customer response
11/01/2024
Complaint: ********
I have reviewed the business' response and am rejecting it because:we were blamed for problem and aware of fees.
1) "Free delivery and installation" - nothing was free. We paid a delivery charge according to the attached receipts. We did not require installation because a licensed contractor installed the appliances.
2) "We were aware of the restocking fee when we came in to reselect" - We were not made aware of any restocking fee until after we received the cost of the 3rd selected refrigerator, which is when a "restocking fee" was applied.
3) "We didn't have an issue with the restocking fee when we came in to reselect" - Again, a restocking fee was never mentioned to us during any visits, phone calls, or text messages with Slyman's sales representatives. Once we received the final receipt, we were upset over the 25% restocking fee.
Sincerely,
****** *** **** *******Business response
11/06/2024
In looking over the notes and talking with the store manager we have come to the agreement to refund some of the restocking charge... Thank you and look for the credit of 554.85, Thank you again..Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a stack washer/ dryer to replace one that wasnt working. I payed for ********************************* Slyman ************* were unable to remove the old one. I dont know why, because I did hire another company who were able to remove it. Slyman than charged me $***** to redeliver the stack washer/ dryer. Upon delivery, they were unable to install the machine. Again, I dont know why they were unable to do this.. I again hired another company to successfully complete the installation.Please inform future customers, that ********************************************* do not know how to install stack washer/ dryers. I expect to be reimbursed for installation (******) and redelivery (*****)Business response
09/16/2024
The delivery team could not remove the old set due to cabinets being in the way,,, they asked if customer would sign the waiver so if they damaged the cabinetry they aren't responsible, she refused... When they we delivered they couldn't install due to the way her venting was, it wasn't up to code and we don't install if something isn't up to code to protect the customers home...Customer response
09/18/2024
Complaint: 22272260
I have reviewed the business' response and am rejecting it because:I WANT FUTURE CUSTOMERS TO BE AWARE THAT ********************************************* HAS PROBLEMS WITH REMOVING & INSTALLING STACK WASHER/DRYERS.
Previously I have had a stack washer/ dryer in this location for 20 years. If you can get it in, you should be able to get it out. It seems strange that Slyman Brothers were unable to do this, but an other company could without the excuses. The same is true with the installation. Slyman gave excuses & couldnt complete the installation. Another qualified company was hired to do the installation. I realize that this is a small space, but that usually is why people buy stack washer/ dryers. Qualified training was lacking in this case.
I learned my ****** about Slyman Brothers. They do carry good appliances & the sales department is good. But, the installation in my case was insufficient.
Sincerely,
**** ******Initial Complaint
08/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Location: ********************************************** On Aug. 10, 2024, I purchased a stove from Slyman Brothers to be delivered on Aug. 13, 2024. I did not realize the receipt said white. When stove was delivered, it did not look like the one in the store (same stove, different color). I signed for delivery, when I asked delivery driver what I was signing he said that stove was delivered without any scratches or dents. This store did not try to work with me at all, wanted to charge me another delivery charge to bring out correct stove. Driver could not hook stove up due to an electrical condition, had electric issue fixed, so stove could be plugged in. I also never received a back on the stove (just a printed paper). Please make others aware of this shady company. They also refused to give me the name of their owner or district manager, went to store to check to see if I was wrong on color.Business response
08/21/2024
The customer was shown a picture of the range which was white,,, nothing was mentioned that she wanted a different color,,, she has a all white kitchen. She was told we can exchange it for a different color but she didn't want to pay what a different color would be.. The electrical work had nothing to do with us that's up to customer to have the electric to their home in tack for us to install it properly. She talked to the store manager and the Sales manager and they both tried to help her... Thank youCustomer response
09/04/2024
I regret the business's response. Yes I have an all white kitchen, this is why I went with the stove that had a black front. Another reason I went with the other stove (not the all white one was because the black front stove (which was more money) was because it had 5 burners (warming burners) a pull out pan for cleaning, and an air fryer. The stove he showed me on the computer was the one with the black front air fryer and 5th burner and pull out tray, was told by the delivery driver that once electricity was fixed they would return with correct stove. When I asked to sign the delivery slips, I asked what I was signing and was told that the stove they delivered had no scratches or dents. They did offer me a return/exchange but only at another delivery fee and restocking charge of 25%. Why should I pay for salesman error?Business response
09/06/2024
The manager and the sales manager offered the stainless stove for additional ***** and customer refused the offer. The customer was shown the white stove and thats what she purchased...Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We ordered an entire set of appliances for our bar during the construction of our new basement. One of the appliances ordered was an ice maker conveyed as a high-quality brand sold by Slyman Brothers. We have been attempting to communicate with our sales representative and the manager of the Ballwin location on multiple occasions, including speaking directly with the manager to articulate the issue clearly some time ago. We were told that a service expert would be scheduled immediately to visit our home in the earliest possible timeframe. However, there has been no follow-through with any service visit confirmed. At the same time, we are not certain if the ice maker is simply defective or unable to perform to its sold specification for how it should generate full-sized cubes that are clear and without dimpling. The dimpling is so bad that cubes have holes running entirely through them, and the ice displays frost, which is affecting their clarity despite Slyman selling this as a high-quality ice maker for cocktail cube serving. Overall, we are highly disappointed in the lack of attention and follow-up by Slyman Brothers. We have emailed, called and are wasting our time due to their poor engagement. We would have hoped that this would be an easy call to request their support.Business response
06/22/2024
The service call was called in after explaining to the customer if the install company which the customer used, installed it incorrectly the manufacturer would charge for a service call. So hopefully the installer checked his work.. *************************** was called and responded 24hours later that there had to be a Ok from the manufacturer to work on the unit, it took another 24 hours to get that OK, the servicer was contacted by Slyman Brother salesrep and he was told they would contact the customer to schedule the appointment.... Unfortunately it does sometimes takes days for response on these matters...As of today the customer should of heard from the service company. Please advise if he hasn'tInitial Complaint
06/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In 2022 I bought a refrigerator and freezer from Slyman Brothers. We took out a five-year warranty. The ice maker stopped the unit stopped al together. We checked out the warranty. They asked us to fill out a bunch of documents an send it to them. They wanted pictures too. I called Slyman Brothers. He said that the warranty was not through him. Hwy K. I talked to someone in. ******** called. They said we were on the top priority list. The ones who own the warranty. We are waiting for service. It has been more than 16 days. ********************************************************************Business response
06/05/2024
Have you contacted the extended warranty company that you bought the policy through? They have to send a servicer out to you , they'll need your schedule..Initial Complaint
05/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have been waiting for a refrigerator to be delivered. They attempted to deliver it on Wednesday, May 15th, but I could not be at home. ********************* emailed me that it would be delivered on the 16th or 17th. It was not delivered either day. ***** emailed me on May 20th that it was to be delivered that day, it was not delivered, and no one called or emailed as to why. I had to take off work to be home all day.Business response
05/22/2024
I will look into this and have ***** call you ASAP...Sorry for the inconvienceInitial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a wine fridge from Slyman brothers approximately 6 months ago. It has been a problem from day one. Most recently it caused my circuit to trip. After this continuously happening I called Slyman bothers. *** the service manager returned my call and instructed me to plug the fridge in the opposite side of the house. His reasoning was that we would know if it was my house or the fridge. After following his request it completely fried three other circuits. *** called *** and left 3 to 4 messages and he has refused to return was call after hearing about the damage it caused to my home. Ive left messages on Slyman Brother help line with no response. Finally the Manufacturer agreed to give us a new fridge but nobody will respond or accept responsibility for the damage to my house. The absolutely worst customer service Ive ever experienced. I will not except the new fridge until Im reimbursed for the repairs that quite frankly *** caused to my home.Business response
05/23/2024
***, if *** suggested to you to plug it in somewhere else to keep it from tripping the circuit, he was just trying to help, if the manufacturer is replacing the unit the unit must be bad, I would check with the manufacturer and see if they are willing to take care of what their product caused. I'm glad they agreed to replace it for you...Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Location: 4900 Hampton ******************************
I ordered a refrigerator and when it arrived it was dented. I would like a replacement.
Business response
04/29/2024
Which location was it purchased and did you contact your salesmen?Customer response
05/06/2024
The address of the business I am complaining about is @ 4900 Hampton ****************************. The phone number is ************.Customer response
05/06/2024
Called to correct the business contact info. The business is @ *******************************************************************************. the phone is ************.Business response
05/06/2024
Have you contacted the store you bought it from,,, please contact the manager of the store...Customer response
05/17/2024
Complaint: 21629828
I am rejecting this response because:the problem is no longer with Mulberry but the problem is the second refrigerator brought to me had 2 big dents in it, the refrigerator made loud noises. My fear is that whatever got knocked out of place and is back in place is that it could be leaking the stuff they put in the refrigerators. The problem is with the delivery.
All I want is for them to deliver me another undamaged refrigerator or to get a full refund.
Sincerely,
*********************************Customer response
05/28/2024
I received a letter from the AG's office. They said the issue is now a manufacturer's issue. I called Frigidaire and I told them what Slyman Brothers said. Frigidaire is going to send out a tech to look at the unit on June 3. I wanted them to replace it, but now I just want my money back.
I purchased the unit from the 4900 Hampton Ave. location. Frigidaire did not deliver it. Slyman Brothers did.
Customer response
05/28/2024
I would like a refund for the first refrigerator since they took the 5-year warranty from the second refrigerator.Business response
05/28/2024
The manufacturer is sending someone out on June 3rd to look at it? They would have to approve to replace it since it's under the manufacturer warranty..Customer response
06/03/2024
They did not reach out to me.Business response
06/03/2024
This was replaced by the manufacturer , they would have to approve a replacement ,,, customer needs to notify the manufacturer....
Customer response
06/04/2024
The manufacturer was Frigidaire.Customer response
06/04/2024
I am not happy with the response of Slyman.Business response
06/05/2024
The extended warranty company replaced the refrigerator and I know you don't like the answer but they are who you have to contact if you want it replaced again,..,Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Location: 4900 Hampton AveI was told I would receive a $50 refund for the dented refrigerator unit that was delivered to me. I have not yet received this rebate.Business response
03/19/2024
I will look in to the refund and *********** asap if it hasn't been issued...Business response
04/03/2024
A check was mailed from the 1st response...Customer response
04/14/2024
Better Business Bureau
This is ******************* Slyman Brothers sent ***** to me.
Thank you
*******************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
21 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.