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Business Profile

Marketing Consultant

Drive Social Media
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This **mpany is nothing but a bait and switch group if **n artists. They sold me on a full marketing package then stripped it down to a singular item. They wanted us to spend 5x what we **uld afford. Despite telling them we don't want to move forward until it's resolved (at the point when no work had been done) during the first meeting. ***** insisted they **ntinue as to not loose time. Now they are with-holding my $1725 deposit. If you are such a great successful ** why do you need my $1725 that I need to market with this spring? Con artists that's why this what they do.

    Business Response

    Date: 03/04/2025

    Our CEO reached out to the client to rectify this issue, and after a very long, positive conversation, we agreed to refund two months of our monthly retainer. You can see proof of this refund in the attachment. 

    Customer Answer

    Date: 03/06/2025

    Complaint: 23017200

    The monthly retainer was refunded because they had not done any of the work yet and we were trying to resolve it. I want all my money back. This is a shady company.  **** CEO tried to continue selling me and there was no discussion of any refund on this call other than the deposit of 1725.


    Sincerely,

    **** *********

    Business Response

    Date: 03/11/2025

    I can't tell if I'm responding to the BBB or to the client, so I'll just write like I'm talking to the client. 

    Hello, ****. My name is *** and I'm the Chief Experience Officer here at Drive. 

    I wanted to give you a quick update, that ***** ***** is no longer with the company - after he was asked to make things right by you, so I'm sorry if any ***** were dropped upon his departure. Please allow me to see if I can clear things up. I see that we credited you two payments of $3,708, and that we received from you another $3,708 for the month of December, during which we went through the Onboarding process, and $1,725 which was your initial deposit. 

    While the Onboarding process does take a lot of work on our end, I can see that you have not yet received any product from us, so I've gone to billing to get the remainder of your payments credited. You should see this money credited back to your account within the week, and if you don't, please reach out to me directly at **************. I hope this is the resolution you are looking for, and that you feel inclined to remove this BBB review as a result (and I understand if you want to wait until the credit hits your account first). 

  • Initial Complaint

    Date:05/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with Drive Social to deliver marketing on ******** for 12 months, they guaranteed a 300% (3X) return on investment. During the 12 month period from April 23 through April 24 we had zero results - they have continued to withdrawal money from my account and state they will only honor the guarantee that is in a signed contract between me and them for 6 months. I only signed a 12 month agreement so I dont know why they have taken more than 12 payments and why they wont honor what they put in writing. When I asked them why they couldnt they said theyve never had to act upon their warranty.

    Customer Answer

    Date: 05/16/2024

    Drive Social has reconsidered their original stance on the guarantee and are now going to honor the contract terms. Their staff have been more than willing to move forward. I feel that at this time the complaint can be removed as if it never existed. 

     

    Thank you for reaching out to them with the complaint that I filed. 

     

    Thank you, 

    ***********************

  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drive Social Media has refused to relinquish control of my company ******** page. They continue to charge ads. I asked to cancel and they manipulated me into signing a contract under false pretense by not allowing cancellation when requested. They refuse to remove themselves from our social media and continue to harvest our data. This company’s hard sales tactics and manipulation of clients through false data is predatory to small business owners.

    Business Response

    Date: 01/06/2023

    We have reached out to Mr. ***** and solved this matter amicably. Thank you for bringing your concerns to us we are happy to have the matter resolved.

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