Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first took my son to Finnys for a six month trial. Then I had taken him and signed up for a year. Payments were automatically being withdrawn out of grandpas account because he was paying for it. There was two months left and my son didn't want to do it anymore because they had a new trainer he was a young male. Before that it was a female who we liked. The young male bullied my son and would put him down along with the others basically trying to get them to hate each other. That is not what I signed him up for. I told the girl at the counter and asked if there is anything I needed to do. She said no and that I knew the next two months payments would be taken out because I signed a year contract. I found out Grandpa was still being charged for a few months after the end of the contract so he had his card changed at the bank because it is really hard to get anyone to do anything at ******. They are no help. Now I receive a letter in mail from an attorney named ******** saying I owe $647.96. Actually they owe Grandpa because they continued to take money out after the year contract and after I said we wouldn't be back. The girl at the desk said there was nothing I had to do or sign. Im also a single parent and my son doesn't have his mother in his life so this is making things harder. Apparently I'm not the only one that had this done to them also because the girl at the desk when I called said she appreciated not getting loud with her because there has been a lot of people calling complaining. If this doesn't get resolved I will take this further and contact the news even because this is bad business practice.

  Business Response

  Date: 04/07/2025

  Ryan 

  We are sorry to hear that you are unsatisfied. We have reviewed your account, your agreement renews on a monthly basis until you provide a written notice of cancelation via email or letter as indicated in the agreement.  Once you stopped paying after 90 days you went into collections. We made many attempts to notify you before that happened. We see no cancelation  requests or communications with the club. If you can show any proof of cancelation we are happy to refund the amount. 
  Sincerely, 

  Finneys MMA 

   

  Customer Answer

  Date: 04/14/2025

  Complaint: 23139130
  
  I have reviewed the business' response and am rejecting it because: 2 months before the 1 year contract ended I informed the *** who was at the front counter by the name of ***** that my son would not be returning, and that I wanted to cancel, she proceeded to tell me that there was nothing else needed for me to do once the contract ended, never told me I was required to put it in writing, in fact, I have not been provided a copy of the contract after requesting on multiple occasions.
  
  
  
  
  Sincerely,
  
  **** Brand

  Business Response

  Date: 04/22/2025

  Please see the attached contract you requested. We will always provide you a copy at your request. The cancellation instructions and info about your automatic renewal is clearly stated. 
  

  Thank you

  Finneys MMA 

  Business Response

  Date: 04/24/2025

  Can you confirm you received my last email on 4/23? I replied to the consumer and attached a copy of the agreement.  I then received a message today saying the case is unresolved with no answer. Please let me know. 

• Initial Complaint

  Date:12/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-02-2022 I signed a contract with All N 1 Fitness / Finneys MMA gym. I agreed to pay $120/month for two years. This was a continuation after my original two year contract ended. Shortly after signing I got staph infection from their gym mats and could not return. I continued to pay my monthly contracte amount. I stopped in to the gym, prior to the end of the contract, to confirm it would be ending on 10-02-2024. I have still been charged on 10-03-24, 11-03-24, and 12-03-24 ($120 ea month). I have stopped in to the gym and was told they cannot cancel the (ended) contract, and I had to email corporate. However, when my initial contract from 2020 expired it automatically ended and I had to re-sign, in 2022, to continue attending. I have emailed corporate and received no responses. I need a refund for the months I was not supposed to be charged, and formal notice that I will never be charged again.

  Customer Answer

  Date: 12/15/2024

  I would like to add new information, as well as clarify details from chages that need refunds. I recently received a new charge from ABC **************************** MMA on 12-11-24 for *****. Including the three months I should not have been charged; My total due for refund now at ****** (as of 12-15-24). The screenshot from my banking lists the dates and totals I have been wrongly charged.

  Business Response

  Date: 12/23/2024

  We apologize for any misunderstanding. I believe this issue has been resolved with the front desk once proper paperwork was provided by member. Member is now canceled in the system and should not receive any further charges. 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2022 my 11 year old son tried a MMA class in Finney's. After his next session, my husband was talked into a contract but when he got home, we discussed and decided it was not a good idea. He immediately called them to let them know we had a change of mind to not start the membership. We were told it was no problem. We were never told that we needed to do anything else. We never went back, NOT TO ONE CLASS because we were under the understanding that we didn't sign up. They charged our card from Jan 2022-November 2024, for 35 months $179.99 without our permission because we thought we hadn't ended up signing up. They never sent an invoice through the email that they ran our card each month. The monthly charge is from All N 1 Fitness and not Finney's MMA. I have asked 3 times for the contract and they haven't sent it yet. I went in and was told to contact corporate's email. They said there was no record of us cancelling, but we never officially signed up. We were told it was no problem we changed our mind.

  Business Response

  Date: 11/21/2024

  We have thoroughly looked into this members account and have communicated with them. The customer received their agreement that was signed by all parties. We did not find any cancelation requests prior the email we received recently. The customer made a down payment which we also never received a request to refund. The billing company called the customer many times to update an expired card on file which was updated 2 times by the customer. I have since communicated with the customer and told them of our review. The customer agreed by email. We waived any remaining fees on the account as a courtesy and we have officially cancelled the account. It is my understanding the customer agreed with this and the case is closed. 

  Customer Answer

  Date: 11/21/2024

  Complaint: 22545880
  
  I have reviewed the business' response and am rejecting it because:
  
  1) We did not agree to not getting a refund for being charged for 3 years. We said thank you for closing the account and waving the past due. See attached email.  Nothing is mentioned of agreeing to not getting a refund for a service that we were led to thinking was cancelled or not started.  This is an example of what they do. They turn information around to try to make it seem like they want it to be. 

  2) NO billing company ever called us to get a new number when we closed the card. When I emailed you back about this statement, you never responded. This is an absolute lie. If someone called us, we would have then known you were charging us for a service we werent using. Why would we agree to give you a new card number when we did not go to this gym one time. We didnt even know they were charging us. Again, this is what the company does. They tell false statements to what they want to believe. 
  3) This case is not closed at all. If we do not get a refund, we will be taking further steps. 
  This business runs a deceptive practice, they trick people into believing what they want, they benefiting from our money when we did not get one service from them. We thought we were not members. 
  Sincerely,
  ******* ********

  Business Response

  Date: 11/23/2024

  Ive attached the phone call log from the billing company that shows the attempts to contact the buyer and the credit card expiration charges. This info comes from a separate company that handles all the billing for memberships. 
  I also attached the email that stated that I will close your account and waive the outstanding fees with the agreement that there will be no refund the buyer replied Thank you for waiving the past due balance and closing the account I read that as an agreement to move forward. I closed the account and waived the fees. 
  
  
  I will gladly reopen the account so the buyer can pay the required fees.
  The sales person has been with the company for over 10 years and knows that all cancels must go through email for this exact scenario so there isnt any 
  "he said she said" and there is written evidence. Unless they can show some sort of evidence that they canceled this signed agreement stands.
  
  
  There is no deception. We have gone out of our way to prove our case and shown our evidence.

  Customer Answer

  Date: 11/25/2024

  Complaint: 22545880
  
  I have reviewed the business' response and am rejecting it because:

  1) As stated in the last response, my husband agreed to closing the account and not paying any past dues.  He did not agree to anything regarding a refund for close to $6,000.  I do not and will not give permission to re-open this account. 

  2) I am not sure what information this call log provides us.  It shows a service calling someone at all hours of the night.  Who were they calling?  And do you think if ***** really answered a recorded line asking for his number at 1am in the morning, he would agree to give it?  Or for that matter at 1pm?  Never did he give permission to use our new credit card number.  Who gave you this new number?  

  3) If you are asking for proof that it was cancelled, I think the proof is that we DID NOT COME ONE TIME because we didn't know you guys had pushed this contract through.  There obviously was a miscommunication.  We would not pay $200 a month  for 3 years for a service we didn't use, and we didn't even live here.  The gym membership we have now, we get an invoice every month when they charge our card, and my husband has been over 800 times.  If we have a membership, we are using it.  We didn't cancel this through email because we notified you right away and asked it not be pushed through, so there wasn't a "cancel" .  After all, ***** DID NOT ATTEND one class.  
  
  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a billing dispute with *** * * ******* ****** **** **** * ** which I believed is operated by Finney . My monthly rate was changed from $10.92 to $21.84 without notice in August 2022. This amount is automatically billed to my Credit Card. In October 2022, I brought this to the attention of the *** * ** ****** **** * * employee) looked up my account and said she would change rate back to $10.92 and credit amount charged. My November Credit Card statement did not reflect these changes, so I again met with *** * *, this time with ***** *** she informed me that the nothing that can be done. I informed her I would like to cancel my membership immediately. She said I would have to fill out a form and pay December dues of of now $42. I would not agree to this and only signed the form to cancel and not agree to additional charges. She informed me this will not be accepted and would have to talk to ******. Initially ****** refused to met with me and said all disputes must go to email ************************** ('corporate'). So I submitted my dispute in email to 'corporate'. On my final visit to *** * *, November 29, 2022 I was able to met with ****** she also informed me there is nothing she could do, everything is handled by 'corporate'. So I have informed 'corporate' that I expect to be reimbursed for overbilling amounts, my account to be cancel immediately and I revoked my permission to charge my credit card. 'Corporate' at *** * * has informed via email my membership is canceled effective end of December and if I don't pay the December dues that my account will go to collections. This threat is not appreciated. I have disputed all amounts with my credit card company.

  Business Response

  Date: 12/06/2022

  I'm currently reviewing all contracts and information. I will respond back once I review everything. 

  Thank You, 

  ***** ******

  Business Response

  Date: 12/09/2022

  As small business owners we are very sympathetic towards this situation. Mr. ******* and his wife **** have been long standing members with us. Attached is the last membership agreement we have on file for Mr. ******* and his wife. With having completed a cancellation form on 11/30/2022 and there being a 30-cancellation notice, Mr. ******* and his wife were charged for the next month's dues and the annual maintenance fee which is also due in December each year as well.  
  
  After explaining to Mr. ******* that to stay at the $9.99 a monthly rate with only one active member on the account he'd have to redo his membership agreement committing to an additional 36-month term while also signing off on the official termination of his wife's account.  As a courtesy, since this was a time where COVID-19 was still prominent, we went in and manually waived a total of 12 monthly dues for him and his wife and then for another year changed their dues to reflect only one active member. This again was done out of courtesy during the reopening of businesses in July of 2020 because he did not want to come into the facility and resign on a membership during COVID. Once that time frame was up, the monthly dues went back to his original rates for several months without him communicating any concerns with his billing to us. 
  
  When Mr. ******* came into cancel his membership was then when a concern was brought to our attention. Mr. ******* did not agree or want to complete his cancel form at the time of wanting to cancel because he didn't agree with the cancellation terms. We explained these are the same terms on his membership agreement and his cancellation request can't be processed until it's completed. He refused to complete the form. On November 30th, 2022, Mr. ******* completed his cancellation form acknowledging the terms and conditions with his membership cancellation. It was further explained that the amount of $21.84 for their monthly dues and $21.85 for the annual maintenance fee is what was due before the membership was processed as cancelled because they were within the 30-day cancellation notice. These two payments where schedule for 12/01/2022 which was well within the 30-day cancellation notice.  Mr. ******* and his wife's dues went through the very next day and their membership terminated as stated in the cancellation form. On 12/05/2022 Mr. ******* went against the cancellation terms and reversed the charges through his bank making his account now delinquent a total of $43.69. This is the amount that is due if Mr. ******* wishes to cancel his and his wife's membership. 

  Customer Answer

  Date: 12/09/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  1.)My wife canceled her part of the membership on June of 2020 because of COVID concerns. This was accomplished by *** ** front desk.I WAS present when I made this request. It was NEVER explained that there needed to be a new membership agreement. The Month to Month bill was changed to $10.92. *** ** did cancel month to month payments during COVID. Monthly billing of $10.92 did resume in June of2021, I was billed $10.92 per month until August 2022. In August 2022 that amount was changed to $21.84 without notification. In October I talked with *** ** front desk (*****), she said that she would credit the amounts in error and change my rate back to $10.92. I thought all was good. The next credit card statement (November 2022) did not reflect these billing changes. It had not been done! Therefore, in November, I requested a refund of $43.68 (4*$10.92) and my rate to be returned to $10.92 per month. ***** *** (*** ** Front Desk) said there is nothing she could do, I said I want to cancel my account immediately she indicated that I had to agree to the cancelation fees, In which I DO NOT Agree with, and NEVER agreed with.

  
  2.)I was lead to believe that I was on a Month to Month contract. I was lead to believe my monthly rate was $10.92. I was lead to believe that the changes where made to my account in October. All per *** ** front desk.I would have canceled in October if I would have known these changes would not be made.

  
  3.)I request a refund of $43.68 (4*$10.92).For amounts overpaid.

  
  4.)I agree my membership is canceled.

  
  5.)I also believe that membership agreement terminated on 9/17/2015 (line 2 of original agreement), making this original agreement invalid after that date. Membership and billing continued on a month to month basis.

  
  6.)I also believe that the annual maintenance fee is not documented on any agreement, form or notice. Therefore I do not agree with that charge.

  
  7.)I did request that my Credit Card company not pay these disputed charges. I dispute all charges as documented above. I consider my membership canceled when these billing changes
  were not reversed as indicated by ***** front desk.
  
  Sincerely,
  ******* *******