Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** gave me a bid for tuckpointing/window seal and sealing up the base of my house. He came with 2 guys for a half day and short ladders. He refused to give me anything in writing, I should not have paid him all ***** upfront. He came back when I said he had not done the job we agreed to - brought an angry man for 20 minutes and told me to tell him what to do. I have been asking for a receipt for the work and a reimbursement for 2 years. He is agressive and rude. He totally scammed me. I know I made a mistake by not getting this in writing, and I don't want him to scam other people in my neighborhood. I am a single mom, so pretty rough experience financially. His reviews show him to be a scammer. He pressures people into placing a review before work has even started.

  

  Business Response

  Date: 12/19/2024

  Ms. ****** agreed to the price and hastily authorized the work, which was done to her satisfaction. We never leave a job until it is completed and the homeowner is 100% happy with our work. We wouldn't have a stellar rating on the BBB if we did otherwise. However, Ms. ****** decided she had overpaid and demanded a refund... two years later! This scam included threats to our reputation via negative reviews. (I possess documented proof of this.) Giving her the benefit of the doubt, we returned twice to address any potential issues, but they were nonexistent. Certainly none of my workers were "angry," only hardworking and serious about their craftsmanship. Afterall, they're paid the same regardless if it's a new job or addressing an old one; that's never their problem. I'm sorry if Ms. ****** is experiencing financial difficulties, but that doesn't give her the right to blackmail contractors for free work. 

  Customer Answer

  Date: 12/20/2024

  Complaint: 22661521
  
  I have reviewed the business' response and am rejecting it because: He claims I accepted the job when I have years of text messages asking him to provide a receipt for the work he did, and he is unable. He is a scammer, he pressures people into giving reviews before the job is finished. You can see other homeowners complaints of this online. He did not return twice, he returned once. He hired the active meth user from next door, he does not have the professional employees he speaks of. 
  
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Dates: November 7-8, 2024)I hired Irish Construction to redo my front porch, repair my back stairs, and other misc work for $8,000. The workmanship was extremely poor, and repeated attempts to patch the issues often made them worse. On November 17, the owner, came to speak to me in person after three prior failed repair attempts, but the interaction was unproductive and unprofessional.During the meeting, ******* agreed to attempt minimal fixes and dismissed all other concerns. He and his crew were aggressive. When I asked him to leave my property, he insisted on fixing it now, so I allowed him to proceed. He spent about 20 minutes on small repairs but ignored all other concerns. He continued to claim the work was a perfect job, ignoring concerns about sloppy workmanship and structural issues.******* made racist remarks during the visit. One of his workers yelled at me to "mind my business" and that he was serious. ******* also threatened to contact my girlfriends boss because we were critical of him, continued to threaten a baseless lien on my property, and demanded the names of contractors and others who gave me negative feedback about his work. When I refused, he became increasingly hostile. He even made an inappropriate comment to my girlfriend, claiming no one would care if she disappeared. I hired him. He didn't hire me.Over text, Anthonys behavior was equally unprofessional. He dismissed my concerns as ridiculous, insisted the work was perfect, and avoided addressing obvious issues like mismatched materials, peeling surfaces, and uneven construction. He told me to be careful how I proceed, a clear intimidation tactic, while refusing to take accountability for his poor-quality work.While minimal attempts were made to make things better, they were no where near enough. I am requesting a $3,500 refund.I do not want any further interaction with them, nor do I want any of them on my property. I do not feel safe around them.

  

  Business Response

  Date: 12/03/2024

  He is making up situations that never happened.  I think he is trying to get a free job.  I have before and after pictures and he still owes me $1,000.00.  The work is excellent and I removed trees and bushes to get to the project and it was another $700.00 for this.  

  Customer Answer

  Date: 12/04/2024

  Complaint: 22569552
  
  I have reviewed the business' response and am rejecting it because:
  
  
  

    His brief reply, filled with baseless accusations, was about as expected based on my experiences with him throughout this process. Rather than taking responsibility for the poor quality of the work or addressing my documented concerns, ******* has resorted to dismissiveness, deflection, and fabricating new claims.

  Anthonys claims are false, and I have detailed evidence to support my concerns, including audio recordings from our meeting on November 17, as well as texts, emails, and photos from throughout this process. These materials not only demonstrate the poor workmanship but also highlight Anthonys ongoing unprofessionalism and refusal to address my concerns in a meaningful way. I have shared some of the audio recordings with the BBB, along with my original email expressing concerns about the work immediately after it was completed, and additional text messages in which ******* dismisses my concerns, claims the work was perfect, and engages in unprofessional behavior. I am willing to share more, if needed.

  From the start, ******* convinced me that his design idea was better than what I initially wanted, which was something similar to what my neighbors had. He dismissed my input and insisted that his approach would look better and be more effective. In hindsight, it is clear this was a way for him to save time and money, as the end result does not reflect his claims of being "better" in any way. Instead, the work was rushed, poorly executed, and riddled with issues that required repair attempts and additional contractors to address.

  I have attached photos showing the condition of the project before the work began, on the day the work was completed, after several repair attempts, and three weeks after Anthonys personal visit on November 17. These images highlight numerous issues, including cracks, peeling finishes, mismatched materials, and other signs of rushed and unprofessional work. I acknowledge that they did do work, which is why I am not asking for a 100% refund or a "free job."

  "Making up situations that never happened":

  Every detail I provided in my original complaint, to my knowledge, is accurate. I have audio recordings of our November 17 meeting that document Anthonys inappropriate comments, dismissive behavior, and failure to address concerns. Additionally, the texts and emails I have shared with the BBB further demonstrate Anthonys unwillingness to resolve issues, his unprofessional tone, and his threats to file a lien on my property after I raised concerns about the quality of his work.

  "Trying to get a free job":

  This accusation is baseless. The initial quote for the project was $6,500. During our discussions, ******* upsold me on additional concrete work around my homes foundation, which I agreed to, bringing the total to $7,500. During the job, he asked for an additional $500, which I paid in full. The cashed checks total $8,000. I am requesting a $3,500 refund due to the substandard work, which is far below professional standards and has been valued by multiple contractors at no more than $5,000 if done correctly. Requesting less than half of what I paid for a botched job is reasonable and does not equate to trying to get a free job. While we are on the topic of what he was paid. When they were nearing the end of their work he tried to upsell me again on doing more concrete work in the back, after I refused (3 times) he then rushed his workers off after I said I had no more money to give. His workers were actively working in that moment, but he rushed them off.

  "He still owes me $1,000":

  This claim is entirely false. I paid in full for all agreed-upon work, including the upsell and the additional $500. There was no agreement or contract stating I owed any further payments. ******* has repeatedly made up new numbers for what he claims I owe him, without providing any explanation or breakdown of these amounts. His claim is yet another intimidation tactic, consistent with his previous threats to file a lien on my property.

  "Trees and bushes removed for $700":

  The removal of bushes was included in the original $6,500 agreement, as acknowledged during our discussions. There was no mention of an additional $700 charge for this work, nor did I agree to or approve such a charge. Anthonys claim is fabricated and misleading.

  "The work is excellent":

  The work is objectively poor. The retaining walls were improperly constructed without drainage, which is critical for their longevity. ******* claimed the walls didnt need drainage, but multiple contractors have confirmed this is incorrect and that the walls are structurally unsound without it. I ultimately had to hire a professional contractor to add drainage to the walls after ******* refused to address the issue.
  The pavers on the porch columns were another major problem. They were too large and blocked a required railing. ******* dismissed my concerns about the size of the pavers, insisting that city codes didnt matter. His only suggestion for fixing the issue was that he could take a sledgehammer to the columns if I didnt like theman unprofessional and unrealistic offer. I had to hire another contractor to shave down the oversized pavers properly.

  Additional issues include uneven retaining walls, mismatched materials, peeling finishes, cracks throughout, and asymmetrical, poorly aligned elements that make the work look unfinished and unprofessional. The solution to the mismatched colors was the I could paint them myself, as if things shouldn't have matched from the beginning. Despite four repair attempts (three by his crew and one by ******* himself), the problems persist, and in some cases, the repairs made things worse.

  Unprofessional Behavior:

  Anthonys behavior throughout this process has been unprofessional and hostile. When I initially voiced concerns, he dismissed them as ridiculous, called the work perfect, and focused on asking how his reviews were coming rather than addressing the glaring issues. After I mentioned I was likely leaving negative reviews, he threatened to file a lien on my property, claiming I owed him money despite being paid in full.

  During our in-person meeting on November 17, ******* continued this pattern of intimidation. His opening remarks were self-aggrandizing, claiming he had made a documentary, appeared on TV shows, and knew the best lawyers. He demanded to know the names of contractors who reviewed the work and gave me their professional opinions, and insisted I take him to them. He also demanded the names of people in the community who shared negative experiences about him and to "take him to them", which was deeply unsettling.
  Anthonys behavior escalated to inappropriate and offensive comments. He made racist remarks during the meeting, and one of his workers yelled at me in a threatening tone because I brought up other issues people I had spoke to shared, while yelling that he meant it. ******* also threatened to contact my girlfriends boss, and made many numerous weird and inappropriate comments. I hired him, he didn't hire me.
  
  Anthonys response to my complaint is another attempt to deflect responsibility and avoid accountability for the substandard work and unprofessional behavior. I paid $8,000 in full for a project that was rushed, poorly executed, and failed to meet basic quality standards. Requesting a $3,500 refund is not unreasonableit is a fair attempt to recover funds for work that multiple professionals have valued at no more than $5,000 if done correctly.

  The attached photos provide clear evidence of the poor workmanship and ongoing issues, showing the project before, during, and after the work, as well as the condition after multiple repair attempts and three weeks after Anthonys final visit. I urge the BBB to review these photos, the audio recordings, the original email I sent expressing concerns, and the additional text documentation, which further demonstrate the validity of my concerns.

  Thank you for your time and consideration.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/09/2024

  It was $4,000 for the front of the house repairs and $4,000 for work done on the back of the house, repair and resurface another step, spot tuckpointing.  The whole job was $8,000.00.  He still owes more money for pillars installed and bushes cut down.  He never paid for this.

  Customer Answer

  Date: 12/12/2024

  There is no written contract because ******* declined writing up a contract the day before they did the work, he said there was no need, and I mistakenly trusted him.

  Customer Answer

  Date: 12/13/2024

  Complaint: 22569552
  
  I reject Anthonys latest response, as it contains false claims and continues to misrepresent the facts. Furthermore, ******* has consistently avoided addressing his unprofessional and inappropriate behavior throughout this process. I do not think ******* is reading my complaints and or is incapable of reading fully. Due to ********* inability to address anything in a meaningful way I am requesting mediation.
  
  ******* now claims the job was $4,000 for the front of the house and $4,000 for the back. However, this is inconsistent with the initial agreement and conversations. The original quote was $6,500, which included both front and back work, as well as the removal of bushes. I was upsold on additional concrete work, bringing the total to $7,500. During the job, ******* requested an additional $500, which I paid in full. The cashed checks confirm that I paid $8,000 in total.

  Anthonys assertion that I owe him for the columns and bushes is entirely fabricated. The removal of bushes was included in the original agreement for $6,500, and there was no mention of additional charges for this work. The columns were part of the work done but were never discussed as an extra charge. ******* cannot retroactively demand payment for items he claimed were already covered or that were not part of any agreed-upon cost. He refused to write up a contract, so I don't know how he can claim that I owe him more money. I believe him saying I owe him money is deflection from the issues and a way to make it sound unreasonable that I am asking for money. This started as intimidation by saying I owe him more money and now it is deflection. In the timeline you can clearly see he started making up numbers only after I said I would leave bad reviews, which I have yet to do.

  ******* has not addressed the numerous documented issues with his work, that have been highlighted in the previous complaint messages. Photos and contractor evaluations confirm that the work was rushed, substandard, and valued at no more than $5,000 IF DONE CORRECTLY, which it was not. I shouldn't have to repeat the same issues over and over again but ******* has again failed to address them in his response.

  ******* has completely ignored the serious concerns about his unprofessional and hostile behavior during this project that have been documented in the previous messages in this complaint that ******* has either not read or is choosing to ignore. The documented behavior is unacceptable and deeply concerning. His refusal to acknowledge or apologize for his conduct only further demonstrates his lack of professionalism and accountability. Since this I have spoken to even more people who can corroborate his repeated history of concerning behavior and poor workmanship.
  
  Anthonys attempts to fabricate charges and claim I owe him money are baseless intimidation and deflection tactics. His repeated attempts to deflect responsibility and add unfounded charges only further highlight the lack of professionalism and integrity in this process. This is not new, throughout the process of trying to get him to fix things he also resorted to deflection and intimidation and tried to belittle and dismiss anyone who disagreed.
  
  I stand by my request for a $3,500 refund, which is fair given the poor quality of work and the significant costs I have incurred hiring other contractors to fix the issues ******* refused to address. I urge the BBB to consider the evidence provided, including photos, emails, texts, and audio recordings, which substantiate my complaint.
  
  I am requesting mediation as it is clear ******* is choosing to ignore this complaint and refuses to write more than a few sentences in response.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 02/12/2025

  2/12/2025 PE:  Spoke with ***** at length about the mediation process.  He will be obtaining an estimate from a company of his choosing to evaluate the work done by Irish Construction.  He will email that to me.  Once that is complete, then I'll reach out to Irish Construction about making a good faith effort in refunding the consumer.  ***** does not want to work any longer with Irish Construction.

  2/17/2025 PE:  email from *****:  And were now up to 7 major cracks in the retaining wall, up from 5 last week. ***** ******

  2/25/2025 PE:  Left ***** a message inquiring about estimates.  Asked for an email or return call. Later, I spoke with him and he is getting estimates pulled together.  Likely the entire job will have to be demo'd and reconstructed.

  3/5/2025 PE:  Email from ***** with estimate, pictures, video.  All documents filed in the library.  Estimate is $17,900.  Retaining wall will need to be reconstructed because the foundation is not stable.

  3/12/2025 PE:  Phone call into ***** on project.  Business is requesting an assessment from a licensed engineer.  Once engineer is obtained, case will go to arbitration.

  3/12/2025 PE:  ***** is waiting on two estimates from engineers for assessments.  His decision to move forward with mediation is predicated on those estimates.  Spoke with him at length today and he understands that an assessment is necessary to move forward.  If that is obtained, then the case will go to arbitration.

  3/17/2025 PE:  Received an email from the consumer:  After speaking to another engineer, he has also said getting a report would be a waste of time and money because **** will just say no to arbitration. All the engineers and contractors have heard of him and he needs to be out of business. I cant afford to sink that kind of money into this. Im still open to the idea of him coming and completely redoing it though. Other than that he gets to get away with no repercussions or anyone pressing him to even explain why he thinks he did a good job because he bullied the BBB too and became irrational and forced the case closed. It makes no sense for me to spend $1k+ when we already know who we are dealing with. I should have listened when everyone told me BBB couldnt do anything with this guy. I appreciate you taking the time anyway. Just defeating that I put work into detailing all of this and he just gets to have a temper tantrum and be done. He literally never addressed a single thing (other than say I was lying) and thats the most disappointing thing. I understand the limited power, its just frustrating. Im sure you understand. Someone told me I should have researched him on BBB and I did and he has an A+ rating.

  

  Business Response

  Date: 03/05/2025

  3/5/2025 PE:  Email to ******* ******** of Irish Construction.  Provided documentation from third party company to reconstruct retailing wall.  Wall not stable.  $17,900.  All documents filed in the library.

  3/12/2025 PE:  Attempted conversation with owner.  He is requesting and engineer's assessment of the project.   Made phone call to consumer.

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Irish Construction did a plaster ceiling repair around the mid September. But the surface of the repair was not smooth and did not blend well with the existing. He said to let it dry for a week before painting. I gave it that time to see how it would finally dry. It started to develop some cracks. I called the office several times before **** finally called me back. And I texted pictures on October 12. On or around November 3 two workers came by. They had to borrow my ladder. They then put on what appeared to be joint compound to smooth it out. When they finished, they asked me if it was okay. I might have pointed out a couple things and they tried to accommodate me. Then they did some clean up and left. It still wasn’t a very good job, but I was tired of dealing with it and would just finish it myself. **** called November 8. I told him it was still rough. He said he’d come by. He was very busy. Some guys had covid. I sent more pictures as requested with no response. I texted again November 14. He said he was in a meeting and would get back to me later. No response. I texted on November 15 with no response. I texted again on November 16. I did not receive a date. He called me on November 30 and said he would come by within an hour or else it would be a couple weeks before he could get by. The same two workers came by. We moved the table and rug. One got water to mix material and they both went outside. 20 minutes later I saw they left without letting me know. They came back in a couple hours. Again, they borrowed a ladder. I went upstairs as they worked. After 30 minutes they said they were done and left. They were gone before I got downstairs. I was not asked to look at the repair. They dumped joint compound in the toilet. I’m not sure what it was or how much they flushed. Aside from any plumbing issues, it is unprofessional. **** has not called me as of today. Flushing the joint compound is when I decided to file this complaint. The repair is still rough.

  

  Business Response

  Date: 04/28/2023

  This has been resolved with the customer.

  Customer Answer

  Date: 04/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  They have not contacted me since I filed this complaint. It has not been resolved with me. 
  
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 05/10/2023

  I have gone back three times to fix the job to resolve it.  There was nothing wrong with the job to begin with.  The consumer threaten my employees and told them to leave when they came back.  We do not feel safe going back to the consumer's home.  I am not worried about the final balance on the job. 

  Customer Answer

  Date: 05/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  So if this is their response now, why did their first response say it’s been resolved with the customer? And why wait months to respond to the original complaint only to say it’s been resolved? 

  As I said in my original complaint, the final time they came to make corrections, they left without even talking to me. They yelled to me upstairs that they were done and leaving and were gone when I got downstairs. There was not even a conversation and no threats made. When they showed up, we went over my assessment of what I would like done. They said okay, I went upstairs, and they did some work and left. There were no conversations after the work was finished.
  
  I have paid in full. I owe them nothing. I have no idea why he would say he isn’t worried about the balance. He quoted me $900 cash and he would do it the next day. I paid $400 cash and $500 in check because the bank wasn’t open the next morning by the time he was finished for me to get the remainder of the cash. He didn’t want to wait. 
  
  I would still like the job to be finished. But I doubt if they will do anything more. I expect a partial refund for an unsatisfactory job that has taken too long and is still unresolved. 
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $16,000; the water problem still exists (and is now worse); it has been a year since Irish Construction first came out to work on the job and we kept getting pushed off. We have a cinder block foundation on our 90+ year old house and moisture was getting through and mildewing our interior plaster walls, so we called Irish Construction to come out to provide a bid. We had also gotten a few other bids (that were provided to us in writing) and then found Irish Construction via a ****** search. **** came out July 5, 2021 to give us a bid. He asked if I had anyone else come out and give a bid, and I told him yes, that another well known company came out and said they would remove all existing plaster in the basement, tuckpoint the cinder block, and re-plaster. (again, we have a cinder block foundation and moisture had continued making its way through the existing tuckpointing and was deteriorating the existing plaster). **** said he would do the job that the other company quoted but would do it for $2k less and pour concrete around the exterior if I committed that day. He said he had a cancellation and could fit us in, so if I did not commit that day the price would go up if he had to come back out. Because he said he would do everything the other company quoted for $3k less and could start the next day and had great reviews on ******, we moved forward. We paid $5K the first day he arrived. Then another $5K in the middle of the job the next day. Then another $6K a few days after that job was finished. We paid $16K to have the basement tuckpointed and stop moisture from coming in. **** did not tuckpoint anything; only replastered deteriorated spots, painted the basement with Killz, sprayed concrete on the walls of the coal room and put concrete around the exterior of the house. Water continued coming in the main part of the basement, as well as the coal room. I have more to share about the experience, but I hit the character limit.

  

  Business Response

  Date: 07/12/2022

  I did this job professionally and did all the work 100% - interior plastering repair, interior tuck pointing, and waterproofing. The homeowner was very happy with everything we did and was willing to pay for it. (I gave him half the price of the bids he has gotten from other contractors.) I did this job two years ago; this is a 90-year-old house. When I discussed the bid with him, I told him that there was additional work that should be done (installation of channels to divert water) to ensure that there wouldn't be any more leaking in the near future, but he didn't want to invest any more money in the property. He said that he was selling it. I wonder why he's still there and didn't contact me again sooner. This seems to be the strategy of having your cake and eating it, too. I explained to ***** very clearly that if he didn't have me fix the job all the way that I couldn't guarantee a permanent solution. I regret trying to help this individual because he's trying to manipulate the situation.

  Customer Answer

  Date: 07/13/2022

  Complaint: 17539791
  
  I am rejecting this response because:
  
  1. No tuck pointing was done. It was part of the verbal bid and was expected, but not done.
  2. We were not happy at all with the work. We asked him to come back out several more times. We have pictures of the work and documentation of our attempts to contact him. 
  3. He bid the job at $16,000. Our other written bid was for $19,000, which Im happy to provide for reference. He said he could do it at that price ($16,000) if we committed that night, to start the next day because he had a cancellation and an opening in the schedule.
  4. This job was initiated on 7/5/2021. Not two years ago. We can provide documentation. We waited a year out to file our complaint, because he continued to say he would follow up with us.
  5. We attempted to contact him 12 times (all texts documented) between August 26th (after he came out the second time and the problem still existed) and February 17th. He never came back out after August 25th (the second time he came out because the job was not done adequately the first time water coming in the coal room, and moisture through the walls of the main basement area) and never fixed the problem, as promised.
  6. He did not mention any additional work needed (channels in yard) to ensure the job. The additional work he did suggest during the bid (beyond what we requested) was digging around the exterior and pouring cement between the yard and the foundation. This work was completed, although again, did not fix the issue.
  7. We never mentioned or intended selling our property. For context, we added an addition in April 2019, we took out a second mortgage to repair our basement (waterproof) and zoned our HVAC system July 2021. The basement work requested was intended to create additional functional space for our family, not to move or sell.  
  8. We have several texts and a voice recording of **** saying the work is 100% and that he guarantees his work.
  9. The work that he and his crew performed (1.5 days in July) and (1/2 day in August to fix unresolved issues) does not warrant the $16,000 we paid, and the problem still exists. Additionally, it is now worse in the front coal room because **** and his crew covered the French drain, which had previously directed any water toward the sump pump.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/13/2022

  Going back to the situation, two years ago, there was water running straight through your house before we did any work. While we solved the vast majority of your issues, you rejected my proposal for a more long-term solution. This is like taking your car to a shop after three years of driving without any oil and demanding a refund for labor done three years prior. Now, you're trying to use the BBB as leverage to get more than you were willing to pay for. Our reputation is outstanding, 5 stars, and I refuse to jeopardize that. Therefore, I am willing to install the aforementioned (previously bid) channels for free. As I repeatedly explained years ago, this is the only permanent solution for your leakage. However, I anticipate only further demands for money. Thank you.

  Customer Answer

  Date: 07/14/2022

  Complaint: 17539791
  
  I am rejecting this response because:

  
  Were concerned that *************** have us confused with another client.
  
  The inaccuracies with regard to date, scope of work, and other details is concerning.
  
  1.The work was initiated July 5, 2021. We have text records and checks for payment documenting this. The work was done one year ago, not two. We gave Irish Construction several opportunities and a year to fix their work before leaving a review and reporting them to BBB. 
  
  2.No additional work was recommended or bid. i.e., Channels in the yard. Like the dates of service inaccuracy, and his previous report that we mentioned selling-this is just false. We have phone recordings of **** saying hes very pleased with the work, and that theyll make it 100%. With no mention of the channels.
  
  3. Another inaccuracy of note, **** has mentioned multiple times in his response to our complaint that there were buckets of water pouring in before he began the work again,this is false. We had moisture, not pouring water, sitting in the cinderblock joints and mildewing and deteriorating spots in existing plaster in the basement.
  
  In the coal room, there were gaps in the brick which we asked to be tuckpointed solid,not related to water issues (because the French drain and sump pump were collecting any water that *** have come in before it could reach the coal room floor),but to seal the house from exterior elements. The tuckpointing solid of the coal room walls was not completed, instead Irish Construction sprayed a concrete mixture on the walls and covered our French drain. The covering of the French drain now allows water to come through that had previously been directed to the sump pump, creating a water issue where there wasnt one previously. Additionally,there remains gaps on the walls from the concrete mixture they sprayed, still allowing exterior elements in. (see pictures of coal room after August 25, 2021)
  
  4.We gave **** an opportunity to fix his work (when he came back August 25, 2021).This was ~6 weeks after the initial work because **** wanted to let it settle.We immediately contacted **** again (August 26, 2021, and dozens of more times until February 17, 2022) and provided opportunities to fix the work. He continued to push us off and is only responding now that BBB is involved, and his reputation is at stake. 
  
  Bottom line, no issues were resolved, and new issues were created. Moisture is returning through the plaster because it was not tuckpointed as agreed to, and we have sitting water in our coal room which was not an issue previously. This is only happening because Irish Construction covered our French drain, as stated in previous notes.
  
  We have since made additional improvements to our property and do not trust Irish Construction to return. 
  
  Our original concerns still exist, and other areas are now worse off because of the work Irish Construction performed. Our experience in working with Irish Construction can be summarized as unprofessional, and their work is not satisfactory. We will need to have the work corrected and recompleted correctly by another company that we can trust. 
  
  $16,000 is a large amount of money to be left with a worse situation.
  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 07/15/2022

  07/15/2022: Mediator left a detailed voicemail for the consumer.

  07/15/2022: We paid this company $16000.00 to stop the moisture seeping into our basement, the poor workmanship we received did not resolve any of our issues, they actually made them worse. We contacted this company many times trying to get this resolved,  Nothing in their response relates to the work done on our home. $16000.00 is a lot of money to spend , not to mention we will now have to pay another company to come out to do the job right. We no longer want this company at our home. Nothing in their response relates to the work done on our home. I will send a video of text messages we have.

  07/19/2022: Were still out of town thru tomorrow, so well send you over a few artifacts in the next day or two. Thank you so much for your help with the mediation.

  07/20/2022: Following up to our conversation, attached is: - the video of my text thread with ****, from first contact to last  - the Mirelli contract with the scope of work that **** agreed to complete - a threatening voicemail he left me (on 7/12/2022) a few days after I filed my complaint with BBB          In addition to these, we also have two voice recordings. One is a recording of a phone call between **** and I ahead of **** coming back (on 8/25/21) to fix the original job. The other recording is of **** and crew on the job site (8/25/2021) attempting to correct the original work. Both recordings reference the scope of work expected vs. the work received and next steps. Were choosing not to share those voice recordings at this time.

  07/26/2022: ************ never suggested any other systems, they assured us the $16000.00 we paid to them for services would stop all moisture in our home. The foundation is seeping in areas that we paid this company to fix, and they covered up our french drain now causing our home to take on more water issues than before. We just had record rain fall and the french drain is no longer there to help with that. I will send in a receipt, and have contacted another contractor to come out and look at the problems, I will send their report and estimate of what they will want to correct the issue.
  

  08/09/2022: Consumer sent estimate from 3rd party contractor, mediator will forward to the business.

  08/15/2022: I hope you had a nice weekend. We had ******* come back out two Fridays ago, so I wanted to get the latest bid over to you. Attached is the bid to patch up the work Irish Construction didn't complete and where we still have problem areas($10K). Please let me know if anything else is need from me at the moment.
  

  11/28/2022:  Thanks for your response. We do not feel comfortable with Irish Construction performing any further work at our property. Prior to filing a complaint with BBB, we had Irish Construction back out to our property to address and repair the concerns mentioned in our complaint. They failed to repair the concerns when they came back out on 8/25/2021. Additionally, in attempting to perform the bidded job, Irish Construction sealed our french drain making it ineffective and creating new concerns. We have audio recording of ****, with Irish Construction, saying that he covered and sealed our french drain intentionally, was pleased with it, and did not want to correct it. Finally, after attempting to contact Irish Construction 12 times between 8/26/2021-2/17/2022 to come back a third time, we moved forward and made updates to our basement and property. For these reasons we do not feel comfortable with Irish Construction performing any further work at our property. Thank you again for your response, and please let us know if there are any other options. 

  

  Business Response

  Date: 07/29/2022

  07/29/2022: Mediator left a detailed voicemail for the business.

  08/03/2022: Mediator sent an email to the business requesting an update.

  08/23/2022: Mediator called the business, mailbox is full, will follow up with an email requesting an update.
  

  08/26/2022: Mediator called the business, mailbox is full, will follow up with an email requesting an update.

  08/26/2022: Mediator copied **** to review for non response from business.

  11/18/2022: I would like this complaint to go back to mediation. I am willing to go back to the property and try to resolve the issue with the homeowner. I can be reached at ************
  

  

  Business Response

  Date: 11/16/2022

  I would like this complaint to go back to mediation. I am willing to go back to the property and try to resolve the issue with the homeowner.